WAQAR HAIDER, MBA, ITIL, PMP

Cell: 647-***-**** Email: adcto6@r.postjobfree.com Location: Mississauga, ON

LinkedIn: https://www.linkedin.com/in/waqar-haider

IT MANAGER / IT PROJECT MANAGER

Solutions-driven IT Manager, expert in medium to large scale IT transformation projects. Proficient in IT management in diverse work environments. Recognized ability to manage, develop and lead multinational/multicultural on-shore and off-shore large teams comprising 200+ engineers, to deliver projects on time following Waterfall / Lean / Agile (Scrum) / ITSM methodologies.

ITIL Certified, HDI’s Certified Manager and Accredited Trainer, MBA in Strategy Planning

Ability in managing complex IT environment / projects

Successfully implemented multiple major time-critical projects in record time

PMI’s Certified Project Management Professional, Professional Scrum Master

CORE COMPETENCIES

• IT Project Management • IT Service Management • IT Strategy & Consultancy

• Business Process Re-engineering • Incident, Problem & Change Management • Solutions Rollout

• Team Mentoring and Management • Business Continuity Management • Disaster Recovery Planning

TECHNICAL SKILLS

• Microsoft Office Suite • ServiceNow • MS Project (Web) • MS Publisher

• Zoho Suite • HootSuite • Slack • MS Visio

• FreshDesk • ServiceDesk PLUS • Manage Engine Monitoring • SharePoint

PROFESSIONAL EXPERIENCE

Senior Information Technology Project Manager (Strategic Projects), Network Expert Inc. Nov 2019 – Current

Cloud and IT Services and Training provider based in Mississauga, Canada. Provides IT consultancy, project management and boot camp training services since 2007.

Managing new initiatives related with ecommerce project. This includes channels development on Shopify, Amazon, Facebook, Instagram and other online sales portals

Vendor selection, supplier selection, RFPs, RFQs, SLAs and supply chain management

Stakeholders management at all levels of organization and vendors management

International trade and team management

Information Technology Project Manager, TRACCERT Canada Aug 2018 – Mar 2020

TRACCERT, based in Halifax, Canada, provides training accreditation and certification services to its 30+ training partners in 10+countries since 2014. The services were managed through paper-based system and I managed the project to make it as online portal.

Conceived, developed, streamlined and integrated the online hosted system for international accreditation and certification practice spanning over 12 countries

Developed and managed project schedules and managed various offshore teams to ensure adherence to schedule. Completed the project while saving 10% time from the schedule baseline

Ensured the alignment of projects with TRACCERT’s business objectives and prioritized project deliverables based on stakeholders’ requirements

Enhanced overall efficiency of service provisioning to more than 35%

Led the application development and other teams on successful planning, and delivery to get 100% User Acceptance Testing (UAT) including user training and system documentation

IT Manager, SolexPLUS Dec 2010 – Aug 2018

One of the largest Business Process Outsourcing companies providing BPO services to governments, public and private corporations (serving Huawei, Samsung, Pepsi Cola, Nestle, Pfizer, IKEA, and others)

Migrated data center from legacy systems to latest Dell EMC /VMWare infrastructure over fiber optics which resulted in improved quality and delivery time, utilizing MS Visio for concepts and designs and Agile methodology

Led large scale telecom project, moving from legacy copper cables to latest fiber optics supporting SIP protocol, that increased concurrent call capacity from 120 lines to over 2,000 inbound and outbound lines

Mitigated project risks using in-depth data analysis and developed contingency plans, resolving issues and incorporating changes via agreed governance and Change Requests (CR) processes

Facilitated and managed relationships with technical and non-technical stakeholders to have them well-informed at each stage of the project life-cycle resulting in 80% active projects closed within 3 months using Zoho & other tools

Managed support to a multi-national petrochemical client having 4,000+ IT users through ITIL Based Service Desk

Provided Internal support to 1,500+ end users, including C-level management, across multiple locations using ServiceDeskPLUS and remote assistance, enabling non-stop IT operations

Owned and drove standard execution of IT Project Management processes in adherence with PMO (Project Management Office) and Program Management guidelines

Developed and maintained project financials and resource allocations by tracking actuals and aligning forecast on a month to month basis ensuing clear visibility to the senior management

Provided weekly and ad-hoc project scorecards and status reports resulting in higher efficiency

Led project to assess and plan disaster recovery and business continuity across multiple locations

Led asset management and inventory control project implementing asset tags and remote management of IT resources

IT Manager, RMZ Business Services Jul 2007 – Sep 2010

A leading provider of business services, serving an array of national/multinational companies across multiple sectors.

Established datacenter and infrastructure from scratch to serve 100+ IT engineers, based on Nortel and Cisco technologies

Started Pre-paid IT Help Desk Support through calling cards using telephony set up, increasing company revenues

Managed and collaborated with a team of 10+ off-shore engineers supporting a client using ServiceDeskPLUS, earning repeat contract renewal

Led the project to handle IT support as outsourced service through a team of 30+ engineers

Analyzed business problems and accurately articulated issues, risks and recommendations to all external and internal stakeholders

IT Specialist / Consultant, Aramco Mar 2002 – Jun 2007

A large Petro Chemical company with more than 50,000 IT users across the globe supported by IT business line comprising more than 10 different internal IT departments.

Successfully managed a crucial process improvement and quality assurance project, using Waterfall and Lean methodologies, by managing team activities, escalating issues and resolving impediments, having rolled out the project within 6 months resulting in IT and SAP help desks certification by HDI

Developed key business unit level strategies to effectively bridge IT / business communication gap, focusing on process improvements which resulted in 50-60% improvement in quality and delivery time as well as increased above 40% customer satisfaction

Led cross functional teams and collaborated with external clients to accurately identify key project requirements to automate manual service request system to automated one converging 300+ IT services online through website

Managed ITIL framework introduction and implementation project for Incident, Problem and Change Management for 2,000+ IT engineers’ team enhancing IT’s efficiency and reducing service downtime

Developed and implemented processes and procedures related to business continuity and disaster recovery which eliminated bottlenecks and significantly reduced the downtime in case of a disaster

ACHEIVEMENTS

Recognized for maintaining relationships with key stake holders by Saudi Aramco for IT Online Project

Appreciated by Help Desk Institute for being part of International Curriculum Committee

Certificate of Recognition for IT Contact Center Project

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT COURSES

Workplace Communication for IT Professionals, Ryerson University, Canada

Project Management Professional (PMP), Project Management Institute, USA

IT Service Management (ITIL), Loyalist College, Canada

Qualified IT Help Desk Manager and Accredited Trainer, Help Desk Institute, USA/UK

Certified System Administrator – ServiceNow, USA (in progress)

Applied Scrum for Project Management, University of Maryland (PMI Accredited), USA

Business Process Re-engineering, Learning Tree, UK

EDUCATION

Master of Business Administration (MBA), Strathclyde University, UK

(Equivalent to Canadian Master Degree in Business Administration – Assessed by WES)

Bachelor’s in computer science and management, Cambridge International College, UK

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