Administrative Assistant Customer Service

Maria Teresa De Zern, MBA

*** ***** ****, ********* *, Greenville, South Carolina 29617

Telephone: 864-***-**** / **********@*****.***

Experienced Human Resources Professional

Seeking a challenging position in any combination of the following areas:

Business / Payroll / Human Resources / Accounts Payable / Accounts Receivable /

Data Entry / Administrative Assistant / Receptionist / Admissions/Leasing Agent/Social Worker

Profile:

Background encompasses extensive professional experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a commitment to meeting and exceeding organizational objectives.

Strengths: Compassionate; positive attitude; excellent communication/interpersonal skills (able to develop positive relationships with individuals of all ages and backgrounds); highly responsible; dependable; team player.

Computer experience: Microsoft Word; Excel; Office; Kronos; CCMS, Google Chrome and People Soft.; Outlook; Outlook Calendar; SAP:HR/Billing/Customer Service/Financials & Accounting/Inventory Management/Shipping & Distribution/Supply Chain Management/Warehouse Management and Document Management.

Areas of Expertise

● Human Resources ●Ordering Office & Medical Supplies

● Case Management ● Monthly, Quarterly, Re-Evaluations and Home Visits

● Data Entry ● Payroll & Reconciliation of expense reports ● Switchboard & Receptionist Duties ●Conducting SLED, Insurance, Medicare, Physician

● Marketing & Medicaid Verifications

● Coordinating Services, Travel arrangements ● Administering Drug Tests

● Accounts Payable & Receivable ● Admissions Counselor (Recruiting Students

Security Officer ● American Red Cross Certified in Adult/Child/AED & CPR

Selected Accomplishments:

Admissions Counselor (Spartanburg Methodist College): Managed 50% increase in enrollment.

Self-Sufficiency Case Manager (Village Partnership): Reduced number of families’ dependent on welfare programs.

Paralegal-Law Firm Receptionist (Brown & Mooneyham Law Firm): Reduced accounts payable errors by 48%; improved client retention by 50%.

Education / Certifications / Licenses:

MBA with Human Resources Concentration (2011), Strayer University, Greenville, South Carolina

Bachelor of Arts Degree in Social Work (1995); Limestone College, Gaffney, South Carolina

Associate of Arts Degree in Psychology/Sociology (1993); Spartanburg Methodist College, Spartanburg, SC

Notary Public (since 2000)

Medical Terminology Course- (1999); Greenville Technical College, Greenville, SC

Professional Experience:

Temporary Security Officer -PRN September 2018 to Present

Guard One, Greenville, South Carolina

I am presently stationed at Dick’s Clearance Outlet in Spartanburg, SC

I was presently stationed at the CVS, Store 2331, Lear Warehouse

I was stationed the at KohlerPlant-Greenville-3rd shift.

I was stationed at DISH Network-Spartanburg, SC 2nd Shift, Verizon Wireless Call Center and Haywood Mall.

Temporary Employee-Logistics Assistant/Automotive Assistant March 2019 to August 2019

Staff Mark, Greenville, South Carolina

From June to the Present, I am at Proper Polymer and I am responsible for Logistics, Cycle Counts, and Inspection of all car parts. Also responsible for working on SAP in the following areas: Inventory Management, Quality Control, and Order Management.

From March 2019 to June 2019- I was placed at Essilor Laboratories of America, Incorporated. I was responsible for all logistics, customer service and quality control duties. This included operating in SAP for the following areas: Quality Control, Order Management, Inventory Management, Customer Service, as well as Shipping & Distribution.

Temporary Employee-Customer Service Representative February 2018 to June 2018

Elwood Staffing, Greenville, South Carolina

I was placed at Speedway Packaging & Distribution, Greer, South Carolina.

My duties were to Schedule Inbounds/Out bounds for the Truck Drivers, Data Entry, and Warehouse Inventory Control.

Also, I was responsible for creating Bills of Lading, Pull Lists, and properly labeling boxes for shipment.

Worked on SAP in the following areas: Billing/Customer Service/ Shipping & Distribution/Warehouse Management/Planning & Scheduling and Inventory Management.

Also, I was placed at the Habitat for Humanity Office, Greenville, SC, as an Administrative Assistant.

Performs normal office functions such as receiving calls and making proper referrals; managing Directors calendar in outlook; picking up and distributing mail. Answers questions relating to office operations and established policies and procedures. Coordinates travel arrangements and prepares expense reports. Maintains and controls personal and proprietary data exercising sound judgment. Monitors office supplies and submits requests for replenishment. Coordinates with Facilities department to resolve issues that arise. Exercises appropriate interpersonal skills in interacting with employees and customers. Responsible to plan, coordinate and conduct team morale events (i.e. order and pick up food for potlucks, award/celebration events, lunch meetings, and Monthly birthdays).

Able to able to handle confidential and sensitive information with the utmost discretion.

Worked in SAP in the following areas: Financials & Accounting/Customer Service/HR/Document Management/Planning & Scheduling/Inventory Management

Temporary Customer Service Representative August 2017 to November 2017

Wilsons 5¢ & $1.00 Store, Greenville, South Carolina

I assisted customers with finding items, planning parties, presenting gift ideas.

I blew up balloons, stocked shelves, and priced merchandise.

I called other stores to locate items, gave personal assistance to customers, and cashiered.

Temporary Employee August 3, 2017 to October 5, 2017

Recruiting Solutions, Greenville, South Carolina

I was placed out at Nutria Manufacturing, as an HR Administrative Office Assistant.

Worked on SAP software in the area of Human Resources

Temporary Employee-Data Entry/Receptionist/Administrative Assistant/Banquet Server/Driver

People Ready Staffing, Greenville, South Carolina March 2015 to March 2017

I was placed at Embassy Suites for banquet serving.

I was placed at Clemson University to work concessions.

I was placed at Towers East Apartments as an Office Clerk.

I was placed at Car Max and Carolina Auto Auction as a driver.

I have been placed at Carroll Tire Company as an Inventory& Data Entry Clerk

Temporary Employee-Data Entry/Receptionist/Administrative

Find Great People Staffing, Greenville, South Carolina October 2016-November 2016

I was placed at Regional Management Corporation to handle Data Entry duties.

I was placed at Goodwill Administrative Offices to handle Receptionist/Administrative duties.

Temporary Employee-Administrative Assistant June 2016- January 2017

Manpower Staffing, Greenville, South Carolina

I was placed at Michelin to handle Data Entry and Administrative Assistant duties.

Temporary Employee-Human Resource Representative May 2016- May 2016 Experis Staffing, Greenville, South Carolina

I was placed at Faurcea to on board their employees to the new owners of Yanfeng.

Property Tax Specialist, Auditors Office December 2014 to February 2016

County of Greenville, Greenville, South Carolina

Perform a variety of administrative and property tax accounting activities and functions; maintain knowledge of property tax law; apply established property tax policies and procedures; record and process financial, tax and related data; resolve property tax issues by researching and analyzing property tax information; provide excellent customer service; answer property tax questions; review and analyze data; assist with training.

Accounting Specialist, Tax Collectors Office December 2014 to February 2016

County of Greenville, Greenville, South Carolina

Processed tax payments; operated a cashier drawer; processed other payments as needed; processed bankruptcies; read and comprehended comprehensive legal documents; filed necessary forms completely and accurately with the bankruptcy court; processed return checks; notified and collected on checks not honored by banking institutions; specialized tax collections; bankruptcy payments; return check payments; delinquent taxes (real and personal property); assisted taxpayers; researched suspensions with the DMV.

Personnel/Support Manager May 2012 to December 2014

Wal-Mart, Greenville, South Carolina

Administered, maintained and oversaw orientation and facility trainings; supervised associates in the area of responsibilities, duties and discipline matters; coordinated recruiting, hiring, training and evaluation processes; facilitated training and maintained personnel and employment documentation; audited personnel files and entered, checked and processed payroll; developed, communicated and implemented processes and practices to meet business needs; led and participated with teams in management support and personnel functions; demonstrated, promoted and supported compliance with company policies, procedures and standards of ethics and integrity.

Temporary Receptionist/File Clerk/Data Entry April 2010 to June 2011

Staff Mark, Greenville, South Carolina

Worked for Siroflex, Inc., R&L Carriers Trucking Co. and ABC Supply, Inc. performing various clerical/office duties. I was also the Receptionist for the Staff Mark Greenville, SC Branch.

Business Office Manager May 2006 to May 2007

Samaritan Care Hospice, Spartanburg, South Carolina

Responsible for human resources, payroll and ordering all office and medical supplies; Assistant to Administrator; ran insurance, Medicaid and Medicare verifications; responsible for case management, marketing and handled petty cash; accounts payable and receivable; assisted families with paperwork for Hospice services; handled all receptionist duties; processed reports; corresponded with various agencies to help coordinate additional services; assisted as back-up Social Worker; administered drug tests and took referrals.

Temporary Paralegal-Trainee/Law Firm Receptionist April 2001 to February 2002

Maintained records and documentation for a data base of 300 clients; responsible for scheduling; received and screened incoming calls in direct communication with attorney; handled accounts receivable; made referrals to prospective clients when the practice was unable to accommodate; responsible for mail distribution and daily bank deposits.

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