KIKI UROSEVIC

*** ******* *****

Waterloo, Ontario.

N2T 2X5

Cell # 226-***-****

adctmk@r.postjobfree.com

PROFESSIONAL WORK EXPERIENCE

● Presidential of the Educational Assistants Association (EAA), which is a certified Labour Union, whom I represented, advocated for, negotiated for, supported, advised and had the best interest for 1,500 members (Educational Assistants / Child Youth Workers / Deaf Blind Intervenors / Braillists) of the Waterloo Region District School Board

(WRDSB) for the past seventeen (17) years, from May 19, 1998 to May 26, 2015.

● I was an Employee of the WRDSB as a Special Support Worker (supporting our special needs students), since September 1987.

● Executive Director at Lucan Retirement Home (Part-Time 1992-1996). HIGHLIGHTS OF QUALIFICATIONS

● Exemplify leadership skills.

● Interpersonal and communication skills.

● Always had an "open door policy". Very approachable, adaptable and flexible in any setting.

● Superior work ethic, highly self-motivated and a strategic thinker.

● Extremely professional and reliable.

● High quality of organizational and time-management skills.

● Lead and organize General and Annual General Membership Meetings, Labour Relations / Management Meetings, Various Departmental Meetings and Site Visits.

● Member of the Job Evaluation Committee for a number of years.

● Broad knowledge in dealing with grievances and the arbitration process.

● Have dealt with all sensitive and confidential issues with diplomacy and tact.

● Possess “emotional intelligence”.

● Have an innate ability to perform under pressure.

● Have never missed a deadline.

● Have built and fostered very positive, strong, meaningful, professional working relationships with Senior Administration at the WRDSB, the HR Department, the Payroll Department, the Wellness Department, Board Trustees, other Employee Group Presidents (both locally and provincially), as well as all other Stakeholders.

● Well-versed and adept in conflict resolution.

● Have an abundance of experience with over twenty (20) years in Negotiations with the Provincial Government and with the WRDSB.

● Fluent in English and Serbian.

● Good sense of humour.

PROFESSIONAL ACCOMPLISHMENTS

● We are one of four Unions within the Province that are still Independent.

● Collaborator and worked closely with the Presidents of the Teachers’ Unions in creating, writing and implementing a Workplace Bullying and Harassment Procedure for over 10,000 Employees at the WRDSB.

● Have been Chief Negotiator for many years and have successfully negotiated seven (7) collective agreements for the EAA, by effectively negotiating with the Ministry of Education (Provincially) and with the WRDSB, for the past twenty (20) years.

● Embody prevalent knowledge and am proficient in mediation and conflict resolution between Senior Admin, HR Department, Members, Teachers, Principals, Parents and all other Stakeholders within our community.

● Have a very good working knowledge of relevant legislation (Ontario Labour Relations Act, Employment Standards Act, Occupational Health and Safety Act, Ontario Human Rights Commission, Workplace Safety and Insurance Act and the OADA).

● Facilitate Return to Work Meetings for WSIB and Attendance Management Meetings.

● I am an attentive listener with a deeply perceptive ability to gather the facts.

● Dealt with a myriad of Violence in the Workplace Issues, Bullying and Harassment Complaints and Return to Work Accommodations.

● I have written Board Policies for 10,000 plus Employees working at the WRDSB.

● I have extensive experience in working with diverse populations of students and staff, with various people from diverse environments, socio-economic circumstances and multi-cultural backgrounds.

● I was the Joint Health and Safety Representative for the EAA for a number of years.

● I have my Health and Safety Certification Training Part I and II.

● I have my First Aid and my CPR training.

EDUCATION

● Bachelor's of Arts from Wilfrid Laurier University.

● Majored in Sociology with a Minor in English.

VOLUNTEER EXPERIENCE

● Head Basketball Coach in the KW Youth Basketball League for seven (7) years.

● Assistant Basketball Coach for the KW Lightning Girls Organization for three (3) years.

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