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Customer Service Representative

Calgary, AB, Canada
April 15, 2020

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SK Simran Kaur

587-***-**** E:

CALGARY, Alberta T3J 2G3



Experienced customer service representative and office administrator with over 4+ years of experience in driving customer satisfaction and productivity results. Recognised for planning and to take on a leadership role in order to ensure deadlines are being met. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Aiming to use my proven skills to effectively fill the role in your company. SKILLS Customer service representative

Report preparation

Complaint resolution

Proficient in MS Office

Communication skills


Management skills

Active Listening

Team work


Multitasking skills

Translating skills


Supervise, coordinate and schedule activities of 15 staff members. Addition to this, train staff in job duties, establish methods to meet work schedules. Also estimate and order ingredients and supplies required for meal preparation every week. Maintaintain records of stock, repairs, sales and wastage. Ensure that food and service meet quality and control standards. Answering constant flow of customer calls with up to 4 calls in queue per minute. Cash handing- opening n closing operations performed.

SUPERVISOR 01/2017 to 05/2018

H.P. Alloy Steels And Mills Store Mohali, Punjab, India Set goals for performance and deadlines in ways that comply with organisation's establishments and vision and communicate with employees. Organise workforce, monitor employee productivity and provide constructive feedback. Prepare and submit performance reports. Maintain time keeping and personnel records. Ensure adherence to legal establishment policies and procedures and undertake disciplinary actions if necessary.

OFFICE ADMINISTRATIVE/ ACCOUNTANT 09/2010 to 01/2015 Sokhi Timber Traders Chandigarh, UT, India

Administer financial processing including accounts payable/receivable. Manage accounting office including invoice and budget tracking. updating customer service files. Prepare monthly tax returns and payroll. Customer service, answering calls, responding to emails.

EDUCATION MBA Human Resources Management 04/2014 ICFAI, Tripura, India

Masters in Commerce 04/2010

Panjab University, Chandigarh, India

Bachelor in Commerce 04/2008

Panjab University, Chandigarh, India



Contributed towards blood donation camps organised by Blood Bank Society Sec 37, Chandigarh

Organised the food stall at the college fair held at GCG-11, Chandigarh Participated as a poll worker at the time of elections at Chandigarh MY TIME In my spare time I like to make paintings such as fusion, modern art, egyptian, mural. I feel painting gives an opportunity to express feelings and emotions and I learned to be more patient as it takes lots of time to make masterpieces. Apart from this, I enjoy cooking, I like experimenting different recipes. Also i like listening spiritual songs. Whenever I get chance I like going to long walks alone so that I can spend time with myself.

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