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Property & Casualty Claims Adjuster

Plano, TX
April 15, 2020

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Property & Casualty

Claims Adjuster



**** **** ****** **, *** 1514

Plano, TX, 75093





Claims Knowledge


Customer Service


Insurance policy coverage



Negotiation Skills

Very Good

Microsoft Word

Very Good

Self-motivated Property & Casualty Claims Adjuster with experience in residential property, auto catastrophe, liability and total loss claim handling. Adept at investigating, evaluating, negotiating and settling claims while providing exceptional customer service, and adhering to best practices and standards. Demonstrates the ability to manage multiple responsibilities in a fast paced, time sensitive environment, while meeting strict deadlines. Dependable and organized team player with the ability to communicate effectively and efficiently. Work History

January 2019 –

March 2020

Property Desk Adjuster

Pilot Catastrophe Services Inc. (Contract), Irving, TX

Consistently provided excellent customer service to Policy Holders after suffering residential property loss by working with all internal departments to determine and apply appropriate coverage.

Explained coverage of loss to Policy Holders and assisted them with itemization of damages, emergency repairs and additional living arrangements.

Worked property loss claims up to 150k in a Stewardship capacity.

Evaluated supplement requests for accuracy and

appropriateness to issue payments when needed.

Settled weather related claims efficiently by working with various vendors such as contractors, emergency repair services, cleaning services and replacement services. June 2018 –

January 2019

Auto Total Loss Adjuster

Pilot Catastrophe Services Inc. (Contract), Irving, TX

Handled a high volume of total loss claims in a team environment.

Reviewed vehicle damage photographs and in-depth reports to determine if vehicles were a total loss.

Applied understanding of the auto policy and endorsements, state laws and regulations regarding total loss claims.

Explained applicable coverage and total loss process to Policy Holders.

Acquired and reviewed claim documentation to support claim decisions and payments.

Communicated with Repair Facilities regarding supplements and assisted with re-locating vehicles to salvage yards.

Executed total loss settlements within approved authority. August 2017 –

October 2017

Auto Total Loss Adjuster

Eberl Claims Service (Contract), Houston, TX

Completed virtual estimates for vehicles that qualified.

Reviewed estimates, photos, evaluations and vehicle inspection reports to assist with the total loss determination.

Coordinated vehicle tows from loss locations and residences by communicating with policy holders and salvage vendors.

Explained total loss details and process to Policy Holders and extended empathy for losses as a result of Hurricane Harvey.

Settled claims per Texas catastrophe guidelines regarding flooded vehicles involving brackish water.

November 2016 –

June 2017

Auto Total Loss Adjuster

Crawford & Company (Contract), Dallas, TX

Investigated vehicle damage inflicted resulting from emergency situations.

Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.

Office claim handling of automobiles, deeming them a total loss based on state guidelines and thresholds.

Reviewed estimates, photos, evaluations and vehicle inspection reports to assist with the total loss determination.

Coordinated rental with rental vendors and customers or determined loss of use.

Reviewed owner transfer paperwork and documentation for owner retained settlements to insure timely claim closure. April 2016 –

November 2016

Auto Liability Adjuster

Eberl Claims Service (Contract), Dallas, TX

Completed quality investigations by obtaining facts of loss through statements, police reports, scene photos and vehicle photos.

Exercised good analytical ability to review, exercise judgement and evaluate claims in order to make sound decisions within authority level.

Documented reports, discussions, actions plans and decision points.

Communicated with Insureds, Claimants and Repair Facilities regarding automobile damages and repairs.

Concluded claims while adhering to state guidelines. September 2015 –

January 2016


Native Nations Procurement, Dallas, TX

Trained and guided team members to maintain high productivity and performance metrics.

Processed orders for consumers with accuracy and in a timely manner.

Conducted monthly inventories of raw materials and components on work floor.

Communicated daily routes to drivers to ensure expedited product delivery.

Implemented and executed safety guidelines and procedures. May 2013 –

June 2015

Production Associate

Goodyear Tire & Rubber Co, Fayetteville, NC

Supported current production needs by moving items between equipment, conveyors and staging areas.

Documented production information via daily system logs and discussed non-conformance issues with management.

Maintained maximum organization and productivity by properly sorting project components in work area.

Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Safely operated vehicles, including forklifts and stand-up trucks to complete repetitive tasks such as delivery and removal of materials.


August 1999 –

June 2003

High School Diploma

E. E. Smith Sr. High School - Fayetteville, NC


Texas All-Lines Adjuster License


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