Thomas P. Shafer
An accomplished and top performing business leader who has developed and executed comprehensive plans in domestic transportation, distribution, logistics and lean management. Collaborative leader with proven track record of building high performance business teams and achieving operational goals. Proficient at managing several organizations and supply chain processes. Confident, effective communicator with excellent leadership and team management skills.
Ruan Transport Corp 9/2016 – 3/2020
Private Transportation Logistics company based in Des Moines, IA.
Dedicated Fleet Manager – based in the Port of Catoosa, OK
Responsibilities included but not limited to Operations P&L, managing 24 Fleet Drivers which included Local & OTR regional Drivers covering OK,TX,KS,MO,AR. Dispatching management to maximize customer compliance, Federal DOT and Company rules and regulations, On Time performance, Fuel efficiencies, Safety standards and data entry, HOS ELD mandates, Staffing that included hiring, on-boarding and HR management and especially Driver retention.
The Home Depot 4/2016 – 8/2016
A national home improvement retailer.
Customer Service Associate – currently assigned to Garden Department
Provide direct customer service both in person and via the telephone. Provide assistance on questions concerning plants, fertilizers and chemicals, pesticides, lawn equipment, grills, patio sets, trees and building materials.
Provide plant care direction as needed for both planting and homeowners’ concerns.
Provide assistance in other departments as needed. Work with Team members covering all areas of the Garden department.
Carriers Direct Inc. 10/2014 – 2/2016 privately held For Hire Trucking Company based out of Florida servicing the lower Atlantic states. Providing Transportation services for retailers such as Pier1, Ross Department Stores and West Marine.
Manage the daily operations of 24-28 OTR Drivers delivering trailers to retailer’s locations to include but not limited to, on-time performance, dispatching, tracking trailer movements via Skybitx GPS trailer tracking, trailer tire problems and resolution and Driver questions and concerns. Responsible for overall performance of 3 Dispatchers and all internal reporting features that includes BOL and Invoice management and reporting.
Manage a leased trailer fleet of over 140 trailers for maintenance and quality control.
Achieved a 99.8% On-time delivery performance, which included a reduction in overall Transit times by 25%. Reduced driver turnover thru effective communication and performance metrics.
Riverview Flower Farms Inc. 01/2014 – 10/2014
A privately held Florida based Grower supplying all Florida based Home Depot stores with live plants year round.
Manage all daily operations in conjunction with company Head grower. Responsible for labor hiring, direction and safety of 15-20 full-time associates along with 10-20 seasonal associates as well. Manage private fleet of company leased vehicles and 8-12 company fleet drivers which included scheduling, DOT compliance, vehicle maintenance and hiring new drivers. Managed to 99.5% On-time performance and 100% accident free miles.
Bealls, Inc., Bradenton, FL 08/2006 – 07/2013
A privately held retail holding company with over 530 stores in Florida and surrounding states.
Divisional Vice President, BDS Distribution Center 07/2009 – 07/2013
Full P&L responsibilities for a multi-site inbound/outbound and processing distribution center operations with annual sales revenue exceeding $1.2 billion, an operating budget of $6.5 million and an asset based fleet of 36 tractors and over 150 trailers.
Responsible for all supply chain, logistics, strategic sourcing/procurement, and operational activities to include; safety, quality, schedule, administration, finance, human resources and training.
Created and implemented daily staffing models and daily dashboards to meet P&L objectives based on employee metrics.
Implemented lean principles to improve efficiencies and team culture. Results include:
Distribution center accuracy improvement from 98% to 98.8% YTD
Labor reduction of 145 associates to 98 (35% reduction) while improving overall productivity
Distribution Center expenses reduced by 20%
Worked collaboratively with Leadership Development Program to change store deliveries from pallet loads to floor loading, a $200,000 transportation savings
Senior Transportation / Operations Manager 08/2006 – 7/2009
P&L responsibilities for Inbound/Outbound operations for international and domestic freight with a total annual transportation budget of $9.2 million. Establish, maintained and negotiated rates for all freight methods. Lead and responsible for internal fleet consisting of drivers, administrative staff of 7, 36 tractors, and over 150 trailers.
Created and implemented Key Performance Indicators [KPI’s] for inbound and outbound transportation including internal productivity tracking and performance measures.
Reduced transportation budget repeatedly over 2.5 years.
Negotiated lower freight rates while increasing third party and LTL carrier performance measures.
Instituted FTL & LTL carrier wide use of one standard Fuel Surcharge matrix.
Project Manager for new TMS inbound/outbound system installation and operations, 7-month project impacting the entire Transportation department and both business units.
General Electric, GE Consumer Finance Division, Schaumburg, IL 01/2006 – 7/2006
A service division of General Electric, that provides flexible financing solutions and services for businesses and consumers.
Technology / Process Control Manager
Corporate Express, Woodbridge, IL 7/2004 – 10/2005
A B2B office supplier provider. Rebranded as Staples Advantage.
Director of Transportation & Outbound Logistics
Toys R Us, Joliet, IL 2/2001 – 7/2004
The world’s leading dedicated toy and juvenile products retailer, with over 1300 locations and $12 billion annual sales.
Bradlees, Braintree, MA 04/2000 – 1/2001
A $1.5 billion dollar regional discount retailer with 105 stores in 7 northeastern states.
Director of Transportation
K B Toys, Inc., Pittsfield, MA 1982 – 4/2000
A $1.7 billion specialty toy retailer. The largest Mall based toy retailer in the U.S., with over 1300 stores located in the continental U.S., Alaska, Hawaii, and Puerto Rico.
Operations Center Manager 3/1999 – 4/2000
Manager of Transportation Operations 10/1995 – 3/1999
Merchandise Coordinator, Class Replenisher 3/1987 – 10/1995
District Sales Manager 3/1982 – 3/1987
Professional Training & Certifications
Member of IMRA [International Mass Retailers Association]
Member of E-Commerce Committee
Member of CONECT (Coalition of New England Companies for Trade)
Manugistics, Xata on-board routing systems, ADS, Inforem, MMS, NDCS & Focus software and UPS Road net routing package, TMS – Bealls Inc.
International Transportation Involvement
Ryder Services – DOT Drug * Alcohol Training and Safety Regulations certified.
J.J. Keller DOT Audit Training Certified
Bealls Leadership Program Participant, Aubrey Daniels Management Training (R+)
TMW Routing and dispatching software proficient
Sterling Commerce TMS routing package
Certified Reasonable Suspicion Trainer – DOT compliance