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Customer Service Assistant

Orlando, FL
April 15, 2020

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Wasilah A. Suid AA, CNA

**** **** ******* ****. ******* 32825



Successful team leader seeking a position that involves challenging opportunities for an organization that embraces quality. I’m a candidate with the proven skill sets in leadership, management, development, and strong work ethic to contribute to the goals of any business. My skill set of speaking three languages (English, Spanish, and Arabic) fluently provides me the opportunity to communicate with a wide range of clients and/or patients. I am compassionate, dedicated, and reliable.

EXPERIENCE May 2019 – March 24, 2020

Meridien Research – Lakeland

Clinical Research Coordinator

Management of the lab to ensure effective and smooth work flow consistently and effectively

Maintained OSHA safety guidelines in lab

Diligent, with close attention for detail in lab

Responsible for maintaining effective communication in lab

Flexibility, and multi-tasking to work all areas of the lab for highest performance as a whole

Worked with management for planning and implementing research studies and coordinating studies of subjects

Management of flow of the subject study chart from the beginning to end

Organization of laboratory for optimal performance

Always exceeding expectations of Good Clinical Practice (GCP)

Other duties included but not limited to:

oObtaining informed consents from the patients, Electronic Data Capture (EDC), Drug Accountability, taking Vitals, performing blood draws, ECG’s as needed

Processed, packaged and shipping specimen’s appropriately

Certified with Echosens to perform Fibroscans

I am certified in IV therapy and initiated IV therapies when needed

Performed Bladder Scans with Ultrasound

CITI certified

Compass Research/Bioclinica - Orlando July 2015 – April 2019

Lab Assistant (Outpatient Exam Room)

Performed Vital signs, ECG’s, Fibroscans for ECOSENS, performed bladder ultrasound scans

Assisted MD’s and PA’s with pap smears

Certified Phlebotomist, performed blood draws and collect timely specimen preparation for processing and shipping

IV Certified and initiated and monitored IV therapies as needed

IATA/ICAO Training

CITI Certified

Maintained laboratory inventory

Set up Exam room appropriately for proceedures

Maintained OSHA safety guidelines in lab

Assisted Doctors with procedures

Certified Nurse Assistant License # CNA27565 January 2013- current

Focuses on patient safety

Compassionate caregiver

Medication Administration

Vital signs and patient monitoring

Activities of daily living (bathing, hygiene services, feeding, toileting, etc.)

Medical Terminology

Privacy of patient care (Follows HIPPA regulations)

Patient advocacy and support

Urinary catheter care

SAM’S Club - Casselberry, FL December 2007 – January 2010

New Business Marketing

Duties include supervising cashiers in order to achieve company objectives through upgrade memberships and offering store credit cards.

Conduct dynamic promotional meetings to increase membership sales.

Assist with customer service complaints and issues in Member Services, while processing applications.

Promote SAM’S membership upgrades through outside vendor sales.

Deluxe Furniture. – Orlando June 1998 – September 2007

Manager/ Owner

Family owned furniture stores and appliance business, servicing consumer household and small business around central Florida and the Island of Saint Croix

Retail and wholesale operation including imports and exports of a variety of brand name furniture, mattresses, electronics, and appliances.

Daily responsibilities consisted of purchasing furniture, appliances and electronics.

Managed total operations which included all deliveries, ordering of merchandise, and maintaining inventory.

Provided exceptional customer service through employee and management training.

Conducted hiring, training and developing a sales team of 3 managers and 12 employees across 7 locations.

OCPS Hidden Oaks Elementary - Orlando, FL August 1999 – December 2005Paraprofessional & ESOL Trainer

Implemented lesson plans for teachers

Worked and cared for the trainable mentally challenged students

Teacher’s aide for grades 1st thru 3rd

Substitute Teacher


Seminole State College - Orlando, FL May 2018

Associate in Arts

With a Science focus in healthcare and more specifically Nursing background


Fluent in Spanish and Arabic

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