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Customer Service Manager

Location:
Sharjah, Sharjah Emirate, United Arab Emirates
Posted:
April 15, 2020

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Resume:

DORABABU.K

Email:adctdh@r.postjobfree.com Al Nahda 2

Mobile: 971********* Dubai

Career Objective:

To work as a Travel Coordinator with “Neopharma LLC ” and help clients in making traveling plans and arrangement for business and leisure trips. Summary of Skills:

• Experience in making travel arrangements for corporate clients

• Excellent communication, interpersonal, and customer service skills

• Sound telephone, computer, and numerical skills

• Ability to multitask and change travel plans according to clients' request

• Excellent knowledge of domestic and international aviation industries

• Ability to speak and write in English, Hindi and Telugu language Summary of Qualifications:

• Extensive experience working as Travel Coordinator

• Proficient with GDS systems (Amadeus and sabre) serving corporate customers with emphasis on booking practices and theory in travel office

• Strong aptitude and understanding for ticket booking exchanges and processing

• Outstanding ability to arrange book travel tickets including, air, rail, hotel, car and alternate ground transportation

• Outstanding written and spoken communication skills Work Experience:

Travel Coordinator

Neopharma, Dubai

September 2018 – Present

• Arrange Complete Business Travel itinerary to Top Executives like Founder, CEO, COO, CFO, CCO & Directors,Board member’s, Stake holder's, Manager's, associate partner's & employees.

• Managing all Travel Request Globally from our Dubai Office covering Africa, America, Middle east, Asia & Europe.

• Provided key support to visiting customers and employees including multi- tasking including multi-site activity coordination, Air tickets, hotel accommodations, meeting room for internal and external meetings and local transportation, tours arrangements.

• Coordinate all Business travel related request for employees throughout company on a daily basis

• Negotiated contracts with hotel properties for our frequent traveller’s

• Consistently researched pricing options, reward and membership programs and other cost saving measures to provide the company with the best cost and routes for all travel booked.

• Developed and maintained good corporate relationships with external vendors to ensure premier service for Executive in return for increased corporate discounts.

• Created and prepared reports and compiled travel costs trends for presentation to management on monthly basis

• Provided completed travel requests to Finance Department to facilitate expense account processing

• Negotiated, and finalized cost-effective provisions in hotel and event contracts to maintain compliance with corporate policy, funding terms and conditions

• Maintained travel authorization forms, files and travel documentation

• Provided prompt, accurate and professional service 24 hours a day, 7 days a week.

• Created department flight cost reports and tracked travel and personal expenses on monthly basis.

• Coordinated and completed all clerical and day-to-day administrative support activities.

• Decreased Business travel expenses by 35% annually Work Experience:

Corporate Travel Consultant

ATS Travel Management Company, Dubai

September 2013 – September 2018

• Assisting clients in planning for travel and making necessary arrangements

• Making online and phone booking for ticketing, exchanges, reservation, etc.

• Providing a couple of options for air travel, Maintaining traveler profiles and updating them as required

• Made reservation for air travel, hotels, and car rentals for corporate clients

• Provided price quotations to clients by working on automated system used for domestic and international itineraries

• Maintained constant communication with clients through emails and phone calls

• Adjusted any special requests in the travel programs from clients

• Provided instructions to clients on things to carry and updated them about any climatic changes of the destination

Education:

• Bachelor's Degree in Administration

Dr.B.R.Ambedkar Open University Hyderabad 2012

Computer skills:

• MS-Word,

• MS-PowerPoint,

• MS-Excel

• MS-Outlook

• Internet Concepts

Personal Details:

Name: Kuntluru Dorababu

Farther Name: Kuntluru Jayachandra

Date of Birth: 20 Aug 1989

Civil Status: Marrie

Nationality: India (Passport No: S6613155)

Reference:

On request.



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