Manager Assistant
Resume:
Curriculum Vitae
Yeukai Nyakudya
CURRICULUM VITAE
YEUKAI .S. NYAKUDYA
Abu Dhabi, UAE
email: adctde@r.postjobfree.com.
PERSONAL DETAILS
Date of Birth 24 August 1987
National identity Number 42-209444E-42
Passport Number CN 128841
Sex Female
Marital Status Single
Nationality Zimbabwean
Religion Christianity
Languages English and Shona
Skype id yeukai.nyakudya
CAREER AMBITION
I fervently endeavor to endow exceptional beauty treatment that will transform people lives increasing their confidence and personality.
PERSONAL PROFILE
Collaborative and inclusive working style.
Hard worker with ability to handle multiple tasks concurrently.
Ability to work under pressure with minimum supervision meeting deadlines.
Self-motivated, result-oriented, pro-active, creative, and innovative.
Excellent time management skills and attention to detail.
Superior written, oral, interpersonal and presentation skills.
PROFFESSIONAL QUALIFICATION
Diploma in: Body Massage
Facials
Waxing (Depilation)
Makeup
Manicure/ Pedicure
FURTHER TRAINING IN;
RegimeA Practical and Retail (Skin products)
Environ Practical and Retail (Skin Products)
Elemis Practical and retail (Skin Products)
Ear and Nose Piercing (American Piercing Systems)
Acrylic Nails
Gel Nails
Body Scrub
Body Wrap
Arabic Massage
Moroccan Hammam
Turkish Hammam
Ayurveda treatments (Abhyanga, Shirodhara, Hot poultice, Mukhlepa, Indian head massage.)
Aemotio
Flotation pod
Infra thermo cav
Anantara signature Massage
Kundalini massage
Lymphatic Therapy
Aroma Therapy
Foot Reflexology
PERSONAL ACHIEVEMENTS
Team member of the month Doha (December 2016 and July 2017)
Best Resort Spa in Doha
Best Weight Loss Program in Doha
World best Private Island Spa
Diploma holder for completing Elixir Des Glasiers (Valmont)
Employee of the month May 2019 (Emirates Palace Spa)
Hotelier of the month May 2019 (Emirates Place Hotel)
Certificate for Business Communication (Alison Online Courses)
EDUCATIONAL BACKGROUND
ORDINARY LEVEL / GSCE / (MATRIC Certificate) - Year 2000-2003
BIOLOGY
PHYSICAL SCIENCE
MATHEMATICS
ACCOUNTS
ENGLISH LANGUAGE
ENGLISH LITERATURE
COMPUTER LITERACY
Microsoft Word
Microsoft Excel
Internet and emailing
WORKING EXPERIENCE
Employer 1 : Emirates Palace Spa, Abu Dhabi, UAE
Period : October 2019 -Current
Position held: Spa Supervisor
SCOPE
To assist management in supervising daily operations and perform all related duties to ensure guest satisfaction. To have an understanding for all accounting matters related with the main office and host Hotel. To delegate work duties, make schedule and handle personnel issues. Have initiative and be creative in making special offers if necessary. To fully understands all company Policies and Procedures. To ensure the entire staff enjoys their working environment. To support and attend all training programs requested from head office.
MAIN RESPONSIBILITIES
Operations
Check opening procedure details for morning shift and closing procedure details for evening shift by using checklist
To ensure all staff are ready to work 15 minutes before scheduled time
Check reservation book and coordinate effectively break tomes for rest, lunch and dinner.
To ensure all maintenance in the spa locations, make work order if necessary.
Insure the receptionist updates foreign exchange rates, hotel occupancy no later than 8.30am.
To make sure all areas look clean and neat.
In charge as a Receptionist if necessary in emergencies.
Interact with guest
Dealing with guest complains.
Assisting spa promotions
Assisting journalist and photo shoots.
Assisting with Travel agent site inspection.
To ensure the upselling and retail in the spa.
Administration
Payroll for the entire Spa team.
Monthly and Daily Reports.
Staff attendance,sick leave,holiday and vacation reports
Guest comments reports
Production and retail inventory
Employer 1 : Emirates Palace Spa, Abu Dhabi, UAE
Period : September 2018 -September 2019
Position held : Spa Specialist
SCOPE
To support the Spa Director/ Assistant Spa Manger and Training Center in developing and maintaining the high standard of service in all aspects of the operation, especially marketing initiatives to drive business. The general responsibilities include being responsible in consultation, treatment performance, driving revenue, implementing in-house training program, providing exceptional customer service while performing quality body treatments and facial treatments as well as maintaining sufficient operating supplies.
MAIN RESPONSIBILITIES
Operations
Creating a positive impression to all guests by greeting them in a warm welcoming manner and where appropriate, addressed by name
To contribute the high level of service in accordance with the Hotel’s standard as prescribed in standards operation manual
Perform a personalized consultation to the guests before their treatment
To conduct spa workshop in order to boost sales
Training and support all team members with selling techniques (sales training initiatives)
Maintain high levels of treatment performance, especially with demanding guests
To conduct spa tours as required
To provide on the job training to new staff member
To teach and supervise the treatments when needed
To assist in coordinating and supervising staff in professional manner
To maintain in-house training program and keep rechecking standard of Services
To work towards revenue ensuring spa budgets are met
To find and be able to adapt different training methods depending on each staff member learning abilities
To participate in new training programs as required
To monitor therapist performance and assist the spa manager in staff evaluation
To ensure LQA audits are at the highest scores
To assist Senior Spa Therapist with maintaining stock at correct levels
To assist with demonstrations and events as required
To update the communication board whenever necessary
To complete all assignments stated by deadlines with the Assistant Spa Manager of Spa Director or supervisor’s guidelines
To respond to the change as indicated by the hotel.
To send updated reports as requested by hotel and Minor Training departments
Ensure individual goals are met
Employer 2 : Banana Island Resort by Anantara, Doha, Qatar
Period : June 2016 -August 2018
Position held : Spa and Wellness Therapist
Duties and responsibilities
-Body Massages (Ayurveda & Facilities)
-Body Scrubs
-Body wraps
-Hammam (Moroccan & Turkish)
-Facials (Elemis Biotec & Charme D’Orient)
-Waxing
-Manicures and Pedicures
-Opening and closing procedures.
-Manage and motivate team to increase sales and ensure efficiency.
-Create schedules for concierge and spa attendants,
-Spa & Wellness inventory.
-Respond to customer satisfaction survey comments daily.
-Effectively handle and resolve guest issues and complaints.
-Responsible for front desk reception.
Employer 3 : PERFECT 10
Period : April 2012- May 2016
Position Held : Beauty Therapist
Duties and Responsibilities
Body Massage
Facials
Waxing (Depilation)
Makeup
Manicure/ Pedicure
Making bookings for clients and Reception Duties.
Acrylic Nails
Gel nails
Employer 4 : DREAM NAILS AND BODY
Period : October 2008- February 2012
Position Held : Beauty Therapist
Duties and responsibilities
Body Massage
Facials
Waxing (Depilation)
Makeup
Manicure/ Pedicure
Making bookings for clients and Reception Duties.
HOBBIES
Reading
Surfing the internet
Watching Football
REFERENCES
The Manager
Mrs. Jolene Henkel
Perfect 10 shop 25a West Coast Village
Sunning dale
Cape Town,
7441 South Africa
The Manager
Mrs. Mariette Mosses
Dream Nails and Body
Shop 140 Canal Walk
Century City,
Cape Town
Director of Spa & Wellness
Ms. Nazley Mohamed
Banana Island Resort by Anantara
Doha, Qatar PH; +974-********
Director of Spa
Ms. Nazley Mohamed
Emirates Palace Spa
Ab Dhabi, UAE PH; +971*********
Contact this candidate