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Technical Manager

Electronic City, Karnataka, India
30 LPA
April 15, 2020

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Bangalore, India


Srinivasan Rajagopal

Program Manager

13.8 years of experience in Software Development with expertise in Program Management, Project Management, Microsoft Web Technologies, and Database Integration. 2+ Years of Program Management, Account Management 6+ Years of Project Management, Software Development experience in both offshore and onshore, working in multiple countries.

5+ years in Global TPM solution for a leading CPG client and proficient in Solutioning & System Configuration for TPM-ERP Integration.

3+ years of overseas experience in USA, UK, APAC Region, South Africa, etc. Proven history of working with customers to implement large Enterprise Transformation engagements and experience in leading successful customer engagements in Digital Transformation Handled multiple application development teams involving on-shore and off-shore resources, vendors, leading cross-functional teams

Establish and maintain the Application Development environment standards for global use in order to enable consistent, reusable and efficient practices within the IT function covering full SDLC. Experienced in Data Warehousing space with expertise in Designing, Integration and Implementing BI solutions.

Proficient in SQL Server Configuration, Data Modelling, Migration, Performance Turning, Monitoring & Data Transformation using SQL System Integration Services. Worked on various domains like Retail and Manufacturing (TPM), eCommerce & Finance. Excellent analytical, problem-solving and interpersonal skills. Consistent team player with excellent communication skills. August 2019 - Till Date

July 2018 - July 2019

Program Manager

Happiest Minds Technologies Private Limited

Leading the implementation of large scale, transformative Sales/Commerce Cloud program for a global leader in preowned luxury watches.

Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications

Defined effective program management processes, structure, roles, and responsibilities to successful execution and delivery of business objectives.

Developed and maintained all project plans and tracked schedule milestones/deliverables for Application Development, Integration, and Data Migration Teams. Responsible for Planning & Execution i.e. Plan Roll Out to multiple geographies US, HK, UAE, ZA & Swiz Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate. Managed risk analysis, mitigation plans and maintained status reports. Performed follow up on issues and action items towards resolution. Facilitated project status meetings, requirements, and design discussions, and defect status reviews. Operated in 2-week sprints with flexibility on length based on immediate functionality concerns. Ensured application availability and data integrity through preventative maintenance and upgrades Program Manager

Happiest Minds Technologies Private Limited

Expanding offering and enhancing the quality of existing Products for a leading GiftCard Retailer Developing and implementing strategy for the program team, including developing a robust risk mitigation Summary

Work experience

August 2016 - June 2018

December 2012 - August 2016

plan and roll out plan across SEA and European Countries. Responsible for Systems Integration and be hands-on with SDLC/Software Delivery and Customer handling

Handle complex and large transitions and be a strategic partner in influencing decisions for the future Responsible for Planning & Execution i.e. Plan Roll Out for multiple customers in parallel considering how projects interlink and overlap

Work with Development Feature Teams and Product Management on all phases of the product development lifecycle

Working with the Operations team to manage staff and resources for programs and projects. Responsible for Account Governance and Proactively Mitigate and Communicate Risks/Issues to Respective Stakeholders

Establish measurement metrics and methods for tracking work productivity, utilization, and quality Identifying opportunities for continual improvement Coordinated with HR, Legal, IT and Finance to support program enablement and growth Technical Project Manager - Happiest Minds IP Solution Happiest Minds Technologies Private Limited

Happiest Minds’ managed Content as a Service (mCaaS) is a pluggable, cloud powered Digital Content Broker Solution that seamlessly integrates with Transactional systems and leverages any form of standard storage and Middleware. Offered both as a Platform and a custom implementation, it allows users to manage their Digital Assets throughout their lifecycle, thereby delivering a Smart, Seamless & Connected Content flow for the Enterprise across its End Consumers, Customers, Employees and Partners. mCaaS powers dynamic relevant content through intelligent orchestration. Reference - Responsibilities

Built Product strategy, design and execution with a strong waterfall team, took it from ideation to delivery. Define, manage, and execute the Road map and manage multiple accounts (clients) where mCaaS solution is implemented

Worked with cross-functional teams on Project Development from planning, requirement gathering, development, testing, deployment, and performance measurement Performed in an iterative waterfall environment, and prioritize features. Responsible for forecast, pipeline, backlog, and report on Client Project based on priorities by Client Determine opportunities, requirements, pricing, and develop road map for product Lead initiatives for developing sales presentations and product marketing plans resulting in an increase of product demo appointments, account sign ups, and acquired customers Managing 100+ people across multiple technical and functional platform teams Provides technical direction for the development, design, and systems integration across multiple client engagements from definition phase through implementation Managing client Business Stakeholders on risks and project progress. Track bugs, and define priorities for continuous product improvement Conduct monthly and quarterly reviews with the Senior Management and the Client regarding operations Manage overall recruitment and performance appraisal of the team. Technical Manager

Happiest Minds Technologies Private Limited

Managed projects and developed project plans by facilitating the definition of project scope, goals and deliverable by soliciting input from cross-functional teams, client Services, Onshore and Offshore executions (USA & UK)

Coordinated between the functional owner and the customer to understand the expectations, issues, conflicts, risks, and dependencies.

Worked with various teams at customer location to understand the schedule of various releases and aligned all internal releases to the plan.

Understood dependencies and adjust the Happiest Minds releases Manage the requirements gathering process and recruiting the right resources for the projects Managed client interaction and expectations for multiple or large-scale development efforts. January 2010 - December 2012

July 2006 - December 2009

Managed team resources with the work allocation by designing the work break down structure. Possess significant knowledge of complex database concepts and ensures project teams are effectively employing appropriate database design techniques

Owned and managed all changes to the data models. Created data models, solution designs and data architecture documentation for complex information systems Identified reusable code required for code library and ensured high-quality creation of the code. Define, communicate and enforce coding standards

Managed and responsible for all the Automation & Performance testing activities. Produce project metrics and status reports.

Coordinate between clientele and the Performance testing team including the vendor. Risk management and Ensuring clientele’s queries and complaints are resolved on time. • Estimation and budgeting the project, prepare invoices for customer and maintain gross margin expectations.

Staffing and performing fitment analysis.

Technical Lead

Mindtree Ltd

Worked Onshore as Technical Lead in South Africa, Philippines, Sri Lanka for Unilever in implementing and roll out of TPM tool integration with multiple MDM & ERP systems. Responsible in analyzing (fitment study) the requirements of the various systems that were requested in the product, and provide analysis on key changes with minimum impact and maximum benefit Responsible in design and implementation of functional and technical requirements Use case preparation - detailed documentation of functionality with examples and scenario Creating High Level and Low Level (HLD & LLD) document which includes Identifying gaps during conversion of functional requirements into technical design to fit into regional solution Understand the different interfaces required and preparation of functional specification for each interface Assist the technical team in translating application functionality into application architecture and the production of business functionality requirement statements Reviewing system development via trace-ability matrix to avoid scope creeps, code reviews Stakeholder management, client calls and involved in conduction training sessions Execute and review test cases under functionality testing to ensure business requirements and functional specifications are implemented properly and meet ROI objectives Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition

Software Developer

Mindtree Ltd

Understands project and development plans and is able to clearly articulate roles, project goals, and timelines

Responsible for design and development of complex modules in the project Responsible in developing a financial accounting tool used in the product (FI Posting & Accounting) Responsible in developing an audit framework for safe and secured access control by logging all required transactions with relevant details

Responsible in developing a framework for email notifications used in the TPM product Responsible for providing solutions to production tickets by issue fixing, clarifications and developing enhancements

Responsible for Build and Deployment of the application and release handed over to QA & L3 Team. Completely responsible for Identifying, scheduling jobs and troubleshooting any Performance-related issues on priority basis

Adheres to coding standards defined by technical management Bachelors of Engineering July 2002 - June 2006

Anna University


Created with

B.E. in Electronics & Communication Engineering


MS Project, MS Visio, MS Powerpoint, TFS, Microsoft Azure, IBM Bluemix, AWS, GitHub, BitBucket, SVN, GIT, Excel, JIRA, Clear Quest, Basecamp

Programming Language

C#, Python – Django Framework, PowerShell Scripting Framework

ASP.NET, ADO.NET, Entity Framework, ASP.NET MVC


MS SQL Server, Oracle 11g, MYSQL, MongoDB


Communication, Leadership, Business Management, Program & Project Management, Team Management, Risk Management, Negotiation, Scheduling, Contract Management, Critical Thinking, Task Management, Meeting Management & Business Case Writing Happiest Minds Technologies Private Limited, Bangalore Awarded Best Team (Q1 FY 2018-2019)

Awarded Best Team (Q3 FY 2015-2016)

Awarded Best Team (Annual FY 2015)

Awarded Best Team (Q1 FY 2013-2014)

Awarded Best Team (Annual FY 2012-2013)

Mindtree Ltd, Bangalore

Awarded “Outstanding Performer of the Year” (FY 2010-2011) Awarded “Spot Award – 10/10” (Q3 FY 2010 – 2011) for Significant Individual Contribution Awarded “Best Half Yearly Team” (H2 2010 – 2011)

Awarded “Spot Award – 10/10” (Q2 FY 2009 – 2010) for Significant Individual Contribution Awarded “Team Spot Award” (Q3 FY 2009-2010)

Awarded “Best Team of the Year” (Annual 2006-2007) Skills


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