Manager Customer Service
Resume:
Tyra Bolton
Huntsville AL, *****
****.********@*****.***
Professional Skills
●Ambitious and compassionate, with superior critical thinking and time management skills.
●Successful in adapting to a variety of areas and changing situations.
●Interface effectively with people of all different cultural backgrounds.
●Proficiency with Microsoft Word, Excel, Access
Community Service/Job Experience/Skills
July 13,2018 - PRESENT
Walmart - Personal Shopper
●Personal Shoppers provide assistance to customers and perform duties such as recommending products, taking orders through telephone or live chat, solving customer inquiries, tracking shipments, processing financial adjustments, developing a trusting relationship with customers, looking for products online, and asking for feedback and product reviews. Offering great customer service orientation, the ability to sell, courtesy, research skills, commercial awareness, and self-motivation.
MARCH 2014 - JULY 2018
Mcdonald’s - Certified Swing Manager
●Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
●Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
May 2015
Boys & Girls Club
●Administration and clerical work.
●Assist kids in academic and physical activities.
Aug 2015 - May 2017
Tech Program
Receptionist: Welcome customers while directing the customer to departments; giving instructions. Set up customer appointments, organize appointments with no overbooking. Maintains safe and clean reception area by complying with procedures, rules, and regulations.Contributes to team effort by accomplishing related results as needed. Assisting phone calls and customer service work.
Service Interview (Environmental Changes)
J.F. Drake State had us go volunteer our time to pick random people to interview asking questions about life, troubles in life, and goals on the community they would like to change; we had the option to do a powerpoint, essay, or video.
Education
Huntsville High School
Graduation Day: May 2017 GPA: 2.9/4.0
J.F. Drake State GPA: 3.0/4.0
Awards
Huntsville High School - TECH School Completion (2015-2017)
Huntsville High School - A’s and B’s Honor Roll (2015-2017)
J.F. Drake State Dean List - (2017-2018)
J.F. Drake State A’s and B’s Honor Roll - (2017-2018)
Contact this candidate