Professional, result oriented individual with diverse knowledge gained through various roles within Wells Fargo Bank. Strong analytical and interpersonal skills. Proven ability to interact with both internal and external clients. Lead by example. PROFESSIONAL EXPERIENCE:
Motivated, innovative, dependable and productive individual who thrives within a fast paced and demanding work environment and is driven by improving process efficiencies. Effective, energetic and trusted business operations advisor with proven skills in leadership and management.
Excellent organizational and administrative skills with the ability to follow through and adapt to the changing needs of any business environment.
Successfully manage a highly critical diverse Team within the Trust Administration National Wire Team. Responsible for providing timely and accurate payment routing instructions within Industry cut off times.
Developed credible rapport with team members, Wealth Management clients, and business unit representatives to drive effective, efficient and meaningful decisions.
Participate in meetings with Product Managers, other service partners to re-iterate the issues/implications and or RISK that we encounter when new RULES are being created and coded.
Entrenches strong risk mind set with all procedures related to wire payments. Activities include analyzing payments that are deemed ERRORS. Based on the ERRORS, solutions are recommended to ensure they are not repetitive.
Wire Department Manager assigned to overseeing the processes and multiple systems used by RBC Bank to process wires.
o Acted as lead trainer for cross border transition.
Proven success in systems optimization and solution through UAT testing and system enhancements.
o Nice phone recording system
o Time Tracker
o Fedline/Fedline Advantage
o PayPlus Connect/ PayPlus USA
o BESS – Foreign Currency and Foreign drafts
o FileNet –Imaging
o SEI Mainframe
o CIMM- Client Initiated Money Movement
o TMM- Trust Money Movement
o Client Link
o Strong operational bank ground with FX and International payments. Including but not limited to wire investigations, foreign drafts, sweeps, recurring wires, draw-down and fraud activity.
o Provided on-going training and education for staff on Sanction processes. o Worked closely with Paragon Wealth Clients, Relationship Mangers, AML Compliance and Branches.
2016 to present-Wells Fargo Bank -AVP, Wealth Management Fiduciary Team Lead National Wire Team
Ensure the efficiency and accurate processing of wire transfer payments within SLA standards while monitoring to enhance existing processes. Work closely with Audit and Compliance to ensure quality controls are in place. Work closely with Project Management to enhance systems and upgrades as needed. Vet documents to ensure requestor is valid to process the request. Provide daily coaching and quarterly appraisal reviews. Review internal control report for further coaching and improvements. Hands on approach to daily processes. Perform callbacks in accordance with Dodd Frank regulations. Adhere to OFAC regulations, review any potential “hits”, and approve as false positives when necessary. Escalate as needed. 2015 to 2016-Paragon Bank-Wire Transfer Supervisor o Provided hands on support to operators daily. Balanced the wire system beginning of day and end of day.
2012 to 2015-RBC Bank-Wire Department Manager
o Day to day oversight of the Bank’s wire transfer payments processes which included domestic and international transfers. Established, designed, tested and implemented controls for the Bank’s wire payment processes.
2012 to 2008-Operations Specialist II-FX and International Investigations o Key roles included but not limited to processing incoming and outgoing domestic and international wires. Investigated any discrepancies that arose. 2008 to 2007-Help Desk Specialist I
o Supported incoming wire transfer questions as well as credit lines, credit cards and product support.
2007 to 2005-Associate Document Management
o Reviewed approved wire transfer documentation for quality control purposes. Filed and imaged loan documents.
Edgecombe Community College-MS Office (Microsoft word, Excel, Power Point and Internet)
2018 Recognition Awards
Two executive recognition awards
Fifteen best shot awards
Supervision, Quality through Teamwork, Team Building/Peer Coaching.