**** ******* **** ***** • Rochester Hills, MI 48309
248-***-**** • email@example.com
To obtain a position that pushes me to learn, utilizes my skills and experiences, and promotes growth within a company.
14 combined years of experience in automotive, equipment and fleet; 11 years of service management experience; Managed over 50 employees within different companies. Skills include:
Vendor Selection/Negotiation Auto Body Repair High CSI Scores Employee Training Leader
Reynolds and Reynolds Quality Control Warranty and Polices Fleet Maintenance Team Building
OSHA 10 CPR Certified Asset Management Oracle/NetSuite Purchasing
Equipment Asset Manager
Lee Industrial Contracting October 2018-Current
Manage over 25 million dollars of company assets including: trucks, vans, trailers, construction equipment, machinery and welders.
Implemented new fleet asset trackers and new software that documents and tracks all company-owned equipment assets.
Responsible for all acquisitions and disposals of assets.
Increased company profit margins by decreasing the total cost of asset ownership through new fleet maintenance service schedule/replacement schedule of vehicles and equipment.
Developed equipment and vehicle maintenance and safety programs and ensured they are being followed.
Collaboratively work with company leaders on assigned units; review utilization, condition and repairs.
Align and negotiate terms with strategic local and national rental companies.
Review all external and internal rental usage data including analyzing rent vs. own best usage costs.
Partnered and negotiated a deal with new fuel company which resulted in decreasing the cost for onsite fuel for all on-road and off-road vehicles and equipment.
Oversee compliance of IFTA tax and DOT regulations.
Fleet Maintenance Department Manager
Lee Industrial Contracting January 2017-October 2018
Managed service department and all maintenance/preventive maintenance programs.
Tracked and maintained fleet and equipment service repairs by forecasting PM schedules for minimal down time.
Decreased maintenance cost, which saved over 30% with new maintenance schedule and vendor cost.
Worked with insurance carrier regarding all fleet and equipment coverages and claims.
Issued employee performance reviews which determined areas of improvement and need for additional training.
Developed inspection forms for all vehicles and equipment which increased safety and lowered maintenance cost.
Reduced overhead cost and repair down time through building a parts department.
Implemented maintenance safety practices and procedures for all fleet and equipment.
Analyzed all consumables and parts with current and new vendors; negotiated new pricing for increased savings.
Adjusted maintenance service intervals to increase reliably and lower repair cost.
Developed fleet maintenance hotline and email distribution list to streamline all needed repairs.
Helped service technicians when needed with diagnosis and repairs.
Service Manager February 2016-December 2016
Advantage Mobility Outfitters
Built one stop shop service department for all mobility and OEM repairs, which increased service departments profits.
Increased service department productivity through implementing new procedures, processes, and inspections.
Developed stronger customer service structure which greatly increased shop’s customer satisfaction index score.
Rebranded company; updated marketing and sales techniques with a focus on customer satisfaction.
Ensured customer deadlines are met by supervising workflow and maintaining communication with customer.
Managed all customer projects from write up to delivery.
Networked with numerous Braun repair facilities around the country to share and develop best practices.
Michigan Regional Manager February 2015-January 2016
Responsible for overall business results of three repair facilities in Metro Detroit.
Managed 12 employees including: painter/body technicians, PDR technicians, and porters.
Maintained excellent partnership with Enterprise and worked directly with the Michigan rental branches.
Analyzed weekly business reports that evaluated supply cost and profit margins.
Built dealership and wholesale repair accounts to increase company revenue.
Wrote up repair estimates for body repair, PDR, and hail damage.
Communicated daily with company headquarters, relaying progress of business goals and assignments.
Assistant Service Manager/Assistant Parts Manager September 2010-February 2015
Acura of Troy
Provided excellent customer service to ensure high satisfaction, high retention, and high CSI scores.
Gave trustworthy estimates for repair/maintenance and followed up with every customer for satisfaction.
Participated in customer service skill competition and received award for top customer service.
Dispatched work to technicians for high quality service.
Managed all used car inspections, including certifying warranties and sending for car detailing.
Oversaw quality control inspection for all new car PDI vehicles and service repair work.
Assisted parts department and technicians when needed.
Assistant Store Manager / Advisor April 2009-September 2010
Metro 25 Auto and Truck Repair
Managed all service work order write ups and dispatching to technicians.
Handled inventory for all in store parts and checked over monthly invoices from suppliers and contractors.
Built a web page to help advertising and boost overall store profits.
Satisfied many large business accounts, from tractor trailers to small fleet vehicles.
Macomb Community College August 2004-August 2006
Sterling Heights, MI
Troy High School Graduated June 2004
Ajax Paving, Equipment Division Director Acura of Troy, Service Director Dent Recon, COO
Brian Hodgkinson Greg Platz Kelly Cooper