LaNora Williams
Missouri City, TX 77489
832-***-**** adct9n@r.postjobfree.com
PROFESSIONAL SUMMARY
Pharmacy Technician II with 10 years of hospital and out patient pharmacy experience. Self-starter with extensive knowledge of parenteral, chemotherapeutic, and pediatric medication preparations.
PROFESSIONAL LICENSES AND CERTIFICATIONS
Registered Pharmacy Technician – Texas State Board of Pharmacy 03/07/2014 - Present
Certified Pharmacy Technician (CPhT) – PTCB 11/30/2009 – Present
ACPE IV Certification 09/01/2014
MTM Certification 01/08/17
PROFESSIONAL EXPERIENCE
DEAN’S PROFESSIONAL SERVICE (TEMPORARY AGENCY)
March 2020 – Present
AdhereRX
oMedication Adherence Technician (Enrollment)
oContact patients via phone to initiate enrollment into AdhereRX Prescription Program
oContact patient’s current pharmacy to request fax for transfer of patient’s medications
oContact patient’s PCP to request refills and/or complete medication profile
May 2019 – January 2020
The City of Houston Department of Health
oEnter physician orders (data entry)
oPrepare medication packets for distribution to patients
oReceive and stock medications daily
oMaintain perpetual inventory
oDeliver and stock medications within the clinic locations throughout The City of Houston
UNITED HEALTH GROUP/OPTUM (FORMERLY AVELLA OF HOUSTON)
January 2019 – May 2019
Prepared Sterile compound IV medications, in accordance with USP <797>
Effectively prioritized tasks and organized workflow to increase efficiency
Operated, calibrated and maintained both manual and digital scales
Participated in daily cleansing of clean rooms and all flow hoods
TEXAS CHILDREN’S SPECIALTY PHARMACY – CALL CENTER
April 2017-January 2019
Verify patient insurance for eligibility of participation in Specialty Pharmacy Services
Daily telephone contact with patient’s families to ensure timely delivery of Specialty Medications
Document inbound and outbound telephone encounters with patient’s families
Proficient in the Refill Management guidelines within the Specialty Pharmacy
Daily confirmation of Specialty Medication deliveries
Assist with filling, dispensing and packaging Specialty Medications as needed
BAY AREA REGIONAL MEDICAL CENTER
November 2015 – March 2017
Provided friendly customer service at prescription drop-off and pick-up counters
Coordinated training of newly hired Pharmacy Technicians
Dispensed and delivered patient medications to patients throughout the hospital
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
Work closely with pharmacists and use medication input software to safely and accurately dispense medication
Accurately pull medications from the automated carousel for Pyxis replenishment and deliver them to the various patient care areas
Accurately record compounded products and prepare appropriate labels
Maintain proper compliance logs, including for refrigerator temperature and IV hood maintenance
Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
CLEAR LAKE REGIONAL MEDICAL CENTER
June 2014 – November 2015
Prepared intravenous admixtures and chemotherapy medications
Provided friendly customer service at prescription drop-off and pick-up counters
Dispensed and delivered patient medications to patients throughout the hospital
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
Accurately recorded compounded products and prepared appropriate labels
Maintained proper compliance logs, including for refrigerator temperature and IV hood maintenance
CHRISTIAN HOSPITAL
St. Louis, MO
Certified Pharmacy Technician II (Evening Shift)
October 2009 – June 2014
Prepared intravenous admixtures, parenteral nutrition solutions, chemotherapy medications
Assisted Pharmacist with clinical duties, medication dispensing and order filling
Followed department policy and procedures for preparing and dispensing pharmaceuticals under direct supervision of a licensed Pharmacist
Reviewed medication inventory, placed vendor orders, received medications and processed paperwork
Delivered and picked up pharmacy items from appropriate nursing areas
EDWARD JONES & CO 2004-2010
St. Louis, MO & Jacksonville, FL
Training Specialist
August 2007 – October 2009
Monitored, supported and encouraged new Branch Office Administrators
Coached in development and implementation of Best Practices for Branch Office Administrators
Answered incoming calls from Branch Office Administrator Trainees via ACD telephone system
Supported Regional Leaders and Mentors and provided feedback of performance of trainees
Assisted Instructional Designers with rewrites and updates of training curriculum
Worked with Logistics Team to prepare training materials for production and rollout
Worked with Information Systems to ensure effective design and implementation of new systems and system enhancements
Assisted in teaching training workshops and special projects as needed
Branch Office Administrator
2004 - 2007
Maintained daily calendar and controlled multiple projects with effective time management
Prepared documents and reports for scheduled meetings
Processed deposits and other bank-like financial transactions
Forwarded documents to home office for processing and diligently tracked progress
Supported client and prospective clients by building and maintaining one-to-one relationships, updating records, and anticipating and taking ownership of issues to ensure complete satisfaction.
Suggested and implemented new marketing ideas to increase office profitability