DENIQUA A. LADSON

SR. BUSINESS SYSTEM ANALYST

803-***-**** adct94@r.postjobfree.com

CORE COMPETENCIES

Solution-driven, Business Analyst with 7+ years of diverse experience in various business domains including Technology, HealthCare, Finance & Banking, and Aerospace Defense.

Experience in all phases of Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment, software engineering methods Rational Unified Process (RUP), Agile and Waterfall.

Expertise in business modeling using MS Visio/Enterprise Architect/ requirements gathering through direct user interviews and workshops.

Facilitate JAD sessions with business users and development team to drive out detailed business requirements.

Expertise in creating prototype, wireframes or screen mock-ups, using MS Visio and Axure.

Exceptional documentation skills of all aspects of online environment by including site specific workflows, technical specification documents, user interface instructions and writing step-by-step instructions for related end user applications utilizing standards and provided templates.

Exceptional skills for writing Use Cases and Functional Requirement Documents (FRD) and user stories.

Exceptional skills in creating use case diagrams, activity diagrams, based on UML methodology and business process flow diagrams using MS Visio/Enterprise Architect.

Defining test cases, creating test scripts, analyzing bugs, interacting with QAs and development team in correcting errors and User Acceptance Testing (UAT).

Excellent team player with excellent interpersonal and communication skills. The ability to understand both business and technical needs form the clients and customers.

Experience in working with Cross Functional Teams and interaction with all levels of management.

TECHNICAL SKILLS

Requirements Management

ServiceNow, Enterprise Architect, Microsoft Word

User Story Management

JIRA, ServiceNow

UML Diagrams

MS Visio, LucidCharts, ServiceNow

Wireframes & Screen Design

MS Visio, Axure

Test Cases

HP Quality Center, qTest, ServiceNow

Defect Tracking

HP Quality Center, JIRA, ServiceNow, Application Lifecycle Management (ALM)

Software Methodology

Agile, Waterfall

Database Application Software

SQL Server

Operating Systems

Microsoft Windows, Apple

Document Management, CRM

SharePoint Server, Salesforce

Other

BI Tools, (Tableau), IBN Intelligence Cognos, Oracle, PeopleSoft, Crystal Reporting, Excel, PowerPoint, Concur, SAP Ariba, CyberSource, Service Now, SPSS, Atlas Research, SharePoint, Canvas, Blackboard, Nuvolo, WorkDay

2019 – 2020 Chick-fil A Support Center, Atlanta, GA.

Sr. ServiceNow Business Analyst – Information Technology

Collaborate with the Executive Director of IT to define and manage project scope, timely anticipate issues, and proactively recommend solutions.

Gather requirements and recommend improvement measures to processes in the ServiceNow environment.

Engaged in an agile environment with weekly releases and sprints.

Managed the product backlog in ServiceNow and worked closely with stakeholders to identify requirements for upcoming releases and promotions.

Documented user stories and supported them with Business Process Models.

Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD).

Used ServiceNow as a tool to manage product backlog and document user stories.

Performed GAP analysis and data analysis with product owners.

Conducted weekly sprint review meeting with stakeholders to demo the features accomplished during the sprint.

Performed functional and Quality Assurance testing to ensure that the user acceptance criteria are met.

Facilitated the User Acceptance Testing (UAT) daily with the SME’s to ensure requirements are addressed and signed off.

Involved with system training and instructions manual writing and modifications.

Create visual process documents in Visio, PowerPoint, or other visualization tool to outline current and future state processes.

Maintain a Traceability Matrix to ensure that all functional requirements are addressed.

Manage and communicate tasks, action items, next steps with team members and product owners.

2016– 2019 Wells Fargo, Rock Hill, SC

Sr. Business Systems Analyst

Responsibilities:

Perform as a liaison between Business Team and other cross-functional LOB’s by gathering, directing, and planning the analysis of a loan decisioning system.

Approve Junior Analyst work and administer training on new system upgrade and or changes.

Provide root cause analysis, drive continuous improvements, and executions of solutions.

Serve as a POC to Product Owner, IT and external vendors in providing system interface and proving custom reports.

Create and update department Statement of Procedure documents (SOP’s) according to approved expectations.

·Serve as the primary point of contact for three Jr. business consultants on the LMD team.

·Serve as product owner for Wells Fargo Loss Mitigation Decisioning System.

·Accurately gather and write Business Requirements for the mortgaging decisioning system and Decisioning process improvements and present in Sprint meetings and collaboration sessions.

·Upload requirements, use cases, user stories, and defects into the Application Lifecycle Management system and ServiceNow and track changes.

·Support UAT activities and pre-tested test scripts and test cases in a test environment resulting in less time spent in the UAT phase of production.

·Work with user groups to manage and prioritize product backlog, resolve questions, assess needs, and recommend changes to requirements written for mortgaging decisioning system.

·Utilize Enterprise Resource Planning Systems and Enterprise Methodology Systems for projects (SharePoint, ALM, ServiceNow, Oracle, Cognos).

·Create detailed management level presentations that include data mapping and metrics, and sourcing.

·Participate in identifying opportunities and parameters for business process improvements.

2013– 2016 BAE Systems, Charlotte NC

Business Analyst

Responsibilities:

·Prepared financial statements and models based on invoices processed for Business Operations and other Lines of Business (LOB) weekly.

·Prepared measurement reports defining project changes and emphasized the business impact of key products.

·Analyzed business results by trends, statistics, variances, data correlations, and group tests for differences.

·Prepared ROI analysis and audits on employee training programs, including new products across the enterprise.

·Developed metrics used to determine inefficiencies and areas of improvement across the enterprise network, resulting in reducing costs below budget and minimizing risks.

·Gathered business and user requirements to include reviewing all legal contracts and risk assessments with vendors to ensure compliance and agreement to all terms.

·Utilized SQL to update data on a database, or retrieve data from a database for high risk and low risk vendors, (contracts, spreadsheets, financial statuses).

·Developed Standard Operating Procedures (SOP’s) for Metadata testing to ensure vendor deliverables/ processor analysis is always current.

·Performed daily risk and fraud assessments, communication, characterization, and usage of the risk matrix with third party vendors.

·Prepared reports consisting of forecast, budget, distribution modeling, financial analysis, and variances.

·Administered performance evaluations, utilizing company-determined metrics, and analysis of project outcomes and deliverables.

Education

October 2019- Doctor of Business Administration- Walden University

December 2015- Master of Business Administration – Texas A&M

May 2013- Bachelor of Science – Business Administration, Winthrop University, Rock Hill, SC.

Professional Development

ITIL ServiceNow Certification-In Progress

Bloomberg Terminal Certificate

Essentials of Business Process Management Certificate

Organizations

Alpha Kappa Psi Professional Business Fraternity- Alumni Gold Recipient

Alpha Kappa Alpha Sorority, Inc.- Member

Society for Leadership and Success - Member

Toastmasters International - Member

Volunteering Experience

Provide mentorship to college students and Small Businesses

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