Information Security Management
Resume:
Business Continuity Testing
Training Need Analysis Quality
IT Services Recover &
Resumption
Business Impact Analysis Resource Management
& Hiring
Policy Formulation SLA Adherence
PROFESSIONAL EXPERIENCE
A disaster recovery specialist with 15+ years of expertise in integrating additional enhancements into the existing processes / tooling with quality results and further user adoption accordingly . Recognized for providing data and collateral that support DR/BCP related metrics and initiatives on an on-going basis, he spearheads DR & BCP planning and configuration support inclusive of disaster recovery process, development of continuity plans, recovery support, and critical systems recovery . Balaji remains as the go to person working as a catalyst to remediate issues andmanageclients. RECENT CAREER GLIMPSE
PROUD MOMENTS
• Led 500+offshore and inshore resources across Orlando, Chennai, Hyderabad & Noida ensuring complete SLA
adherence and uptime during the recent COVID 19
pandemic situation and in previous hurricane situation
• Spearheaded disaster recovery across critical business applications and evaluated enterprise and application DR Test as a business continuity plan.
• Recently promoted from Associate Consultant to
Consultant in HCL America
Since July 2018 – Promoted as Consultant
HCL America Inc., Client: Walt Disney
Developed and updated Information Technology
Contingency Plans providing overall management in BCP,DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
Feb 2013 to Dec 2018 – Associate Consultant
HCL Technologies., Client: Walt Disney
Coordinated and facilitated Disaster Recovery testing for business units providing guidance as-well as formulating standardized policies for System Recovery. Assigned with the special task to spearhead offshore Real Time DR Situation from Nov 30th till Dec 6th on 2015.
ACADEMIC QUALIFICATIONS
Bachelor of Engineering (Computer Science)
SIGNATURE SKILLS
DR & BCP
Security Audits
Information Security
Process & Policies
Project Management
Crisis Management
Risk Analysis
Dec 2011 to Jan 2013 – Lead Enterprise DR Activity Wipro Technologies Pvt Ltd., Client: Pitney Bowes Inc., Designed and administered the formulation of streamlined policies, standards, guidelines, training programs and quality assurance process for disaster recovery. Within his scope, he remained responsible of ensuring all needed backup plans were in place to ensure business goals were met within SLA. SUBJECT MATTER EXPERT IS
Balaji Piramanayagam
Disaster Recovery & BCP Specialist – IT Infrastructure ISO 22301:2019 BCMS Lead Implementer
+1-202-***-**** **************@*******.***
USA www.linkedin.com/in/balaji-piramanayagam
RECOGNIZED FOR
• IT operations, including service availability management, system monitoring and batch processing;
• Change, problem & incident management;
• IT asset management and inventories;
• IT governance, including strategic design, executive reporting and process management;
• Data storage and transmission management;
• End-user support services and tools, including work- station, messaging and mobile technologies.
PAST EXPEREINCE
Mar 2007 to Dec 2011
System Administrator
Verizon Data Services India Pvt Ltd.,
Created disaster recovery for business
continuity and emergency notifications
across multiple BU’s. Held complete
ownership towards Business Continuity
planning ensuring complete
accessibility and uptime of business
functions within a defined time frame.
Recognized for standardizing and
streamlining disaster recovery and
business continuity documentation into
the corporate database. Within the
scope fell reduction of failure rates by
100% for disaster recovery tests and
positioning the business to embrace
future infrastructure developments.
Automated management reporting
mechanisms and remained as the
thought leader to project managers to
implement testing while coordinating
with cross cultural teams globally
handling recovery testing procedures.
Sep 2006 to Mar 2007
IT Associate
Capgemini Technology Services India
Ltd (Kanbay Software India Pvt Ltd)
Facilitated Systems Operations Center
for the company, maintaining systems
and applications across the BU. Held
close accountability towards end-user
troubleshooting, document creation,
and system design. Recognize as an
Intranet webmaster, created and
administered security policies to ensure
smooth operations.
Sep 2004 to Sep 2006
Member – Manages Service
Network Solutions (Acquired by IBM
India)
Client: Computer Science Corporation
– 2005 to 2006
Maintained 1500+ client systems over
Network and System Troubleshooting of
Technical and Software problems
Client: Citibank NA – 2004 to 2005
Maintained 70+ client systems
administering 1st level actions to
determine the nature of the
problem/issue, document it in the
service request reporting tool and then
become the primary lead for the
resolution process. Complete
ownership towards escalation resources
and client end issues.
DISASTER RECOVERY & BCP
• Review and develop Disaster Recovery strategies.
• Draft procedures for identifying failures and invoking contingency plans, create response procedures and identify communications channels.
• Oversee Disaster Recovery process cloud customers:
• Schedules, coordinates and executes annual DR tests to meet both customer and regulatory compliance (SOC & HIPAA) requirements, internally and externally as applicable.
• Tracks test data to include functions tested, pass fail, test analysis, Issues/Action Item follow-up and create post-test reporting summaries. Communicates with various response teams during testing, create response procedures and support the design, development, installation, implementation and administration of backup solutions.
• Responsible for the development documentation implementation and maintenance of the BCP program including governance policies processes and standards.
• Communicates with various response teams during testing, create response procedures and supports the design, development, installation, implementation and administration of backup solutions.
• Develops and maintains customer specific DR requirements.
• Develops, updates, and Disaster Recovery Plan and associated procedures.
• Surveys business units to assess their needs and ensures that the Information Technology Disaster Recovery Plan supports their respective business recovery plans by performing business impact analyses and establishing recovery time objectives.
• Reviews and updates overall corporate emergency response procedures with emergency response and business continuity managers.
• Lead, participate, and support Information Technology specialized projects and functions.
• Provide technical consulting expertise to staff and to senior management. IT OPERATIONS
IT Infrastructure Management
• Managing daily operations to ensure that the network and the infrastructure are up
& running and as a whole provides a high degree of reliability and availably.
• Providing leadership and vision for the IT department include strategic planning of information systems.
• Introducing service management concepts and processing the management of infrastructure systems and processes, including formalizing Incident, Problem, Change and Release Management.
• Preparing plans for development and installation of Data Center according to present and future requirements.
• Monitoring all functional resources required for growth along with monitoring datacenter infrastructure.
SECURITY AND RISK MANAGEMENT - IT AUDITS
• Reviewing the physical & logical security measures and safeguarding the information resources of the enterprise to maintain integrity, confidentiality and availability of data / application.
• Lead activities, including standalone technology and business integrated audits, follow-up/verification of issue closure, monitoring various projects with major application development initiatives, and performing continuous risk assessment of coverage areas.
• Orchestrate comprehensive risk and controls analysis as well as thorough workpaper documentation and ensure accuracy and completeness of audit coverage.
• Develop and maintain senior technology stakeholder relationships as well as partner with Audit team members in other business areas to ensure the delivery of a seamless program of control and audit risk coverage.
• Introduce techniques and toolsets within the team to build proficiency in the Enterprise Audit Team.
PRINCIPAL RESPONSIBILITES
• Responsible for establishing and overseeing annual testing of BCP strategies and plans including documenting reporting and tracking test results
• Lead & Coordinated Call tree Exercise, BIA activity and location wise BCP Test annually
HCL TECHNOLOGIES
Steady State Project: Walt Disney
Role: DR & BCP Manager for Disney Project –Orlando, Florida
• Developed and updated Information Technology Contingency Plans providing overall management in DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
• Developed policies and procedures for disaster recovery initiatives. Facilitated testing of procedures, wrote after action reports, and updated plans based on corrective action findings.
• Updated Disaster Recovery Procedure Annex Plans. Implemented policy guidance for Emergency Notification. Steady State Project: Walt Disney
Role: DR & BCP Lead - Disney Project –Chennai, India
• Coordinated and facilitated Disaster Recovery testing for business units/critical systems. Provided guidance and wrote policy in support of standardization for System Recovery.
• Conducted business impact analysis, risk assessments of critical systems and business functions
• Designed, developed, and documented Business Continuity and Disaster Recovery Plans
• Coordinated DR/BCP exercises
• Developed adhoc presentations for senior management
• Maintained and monitored a DR/BCP risk action plan. Planned IT services recovery and resumption and established procedures for conducting post-resumption reviews. Facilitated the documentation of disaster recovery and service contingency plans. Ensured that all IT systems were in compliance and contained comprehensive plans for the recovery of assets and services.
• Handled Resource hiring for GRC Practice
Transition Project
Client: Worley Parson (March 2015 – August 2015)
• Managed the efforts of infrastructure, server, and applications recovery plans
• Prepare SOW & DR Strategic document for Worley Parson –Steady State Environment
• Developed and wrote IT DR Policy and Standards documents.
• Wrote and managed IT Command Center Guide and Exercise Activity Runbook.
• Coordinate DR/BCP exercises
• Developed follow-up action plans from test results Client: Estee Lauder (Oct 2015 – Dec 2015)
• Conduct BIA assessment, work with team to define critical time sensitive systems and business functions
• Preparing DR Exercise plan for all DR application
• Provide onsite support (A short business trip to Newyork – Estee Lauder & Carlstadt, NJ – Sungard) during Oct-2015 Mainframe DR tests
• Coordinate DR/BCP exercises
• Facilitate training with critical support staff and management
• Head the APAC Region DR operations
WIPRO TECHNOLOGIES
Client: Pitney Bowes Inc
• Lead FY 2012 - Enterprise DR Activity for mission critical application
• Design and administer programs which include policies, standards, guidelines, training programs and a viable quality assurance process for disaster recovery.
• Responsible for ensuring the Business Interruption/Resumption plan adequately addresses the organization's requirements and within established time frames.
• Monitor changes to the systems in production to ensure system integrity at the disaster recovery site.
• Partner with technical and business users internally during the planning, execution and post test phases. Prepare post test summary reports for senior management.
• Support continuity initiatives through the constant revision/updates of disaster recovery plans and initiatives. PROJECTS ANNEXURE – SELECT SIGNIFICANT PROJECTS
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