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PMO Director

Carlsbad, CA
April 16, 2020

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Seasoned professional with over 20 years of experience in driving Business value through System implementations, Software Development and Integrations, and process improvements. Excels at Planning and executing on plans, delivering results with speed, effective communicator and negotiator, creative problem solver, skilled in leading cross functional teams by building consensus, and relationships. Experienced “Big 4” Management Consultant.


PMO Manager May 2018 – present

International Cruise & Excursions Gallery, Inc.

•Setting up Program Office and Delivery Leadership – Build, Design, Refine and Guide PMO activities, Portfolio Planning & Reporting, Program Governance and Communication, Mentoring Team Members on Project Management Best Practices, Project Methodology (Agile), Audit Compliance

•Resource and Capacity Planning, Portfolio Prioritization with Business, Demand Intake Process, Sprint Planning, Scrum Teams, Sprint Standups, Reporting on Team Velocity and Burn down

•Program Management of Microsoft Dynamics 365 Financial System Implementation for Multiple companies, Change Management across different companies /teams

AVP Technology Program Manager June 2013 – April 2018

LPL Financial Services

•Portfolio, Program and Project Planning for Service and Operations line of business– Collaborated with stakeholders to understand the short and long-term business needs, objectives, strategy, pain points and developed business case and ROI

•Full Lifecycle Program& Project Management Implementation (Agile Methodology) of single / multi -year projects ranging from $1M to $10M – Project Plans, Status communications, Budgets, HW, Environment and Release planning, Managing Offshore Teams

•Failed Project Assessment and Go Forward Planning

•Risk, Escalation and Expectations Management

•Vendor selection, Statement of Work (SOW) Management, On-boarding vendor resources

•Managing Cross functional resources in a matrixed environment (Business, IT, Vendor)

•Implement SDLC Methodology and Project Management Best Practices and ensured Audit Compliance

VP Professional Services Feb 2002 – May 2013

BizSense, LLC

•Lead customer engagements focused on delivering high value management consulting and strategy and Implementation projects to multiple customers.

•Business development, driving sales and Account Management

Select Client Experiences

Cricket Communications Jan 2009 – Sept 2009 & Jan 2012 – Oct 2012

•Lead Projects through Gate 1 (Project Charter, Business case, Initial Scope and Budget), Gate 2 (Detailed Requirements, Level of Effort) review, Managing project staffing

LPL Financial Services Jan 2007 – Dec 2008 & Oct 2009 – Dec 2011

•Technology Pre IPO-Readiness Program– Spearheaded the successful Planning and Implementation and Enterprise wide roll-out of Financial, Procurement and Contract Labor systems (Oracle R12, Ariba and Beeline)

•Managed Product selection, Vendor selection, RFP process and Vendor Management

•Build vs Buy Assessment for a Commission System Replacement

•Change Management - Support and engages leaders to drive key messaging and change enablement, Proactively monitor and manage cascading effects of changes

ViaSat 2002 – Nov 2006

•Manage a multi-site implementation of Oracle CRM Applications 11i for a client in satellite communications industry

•Develop and manage Program Scope, Budget, Program Plan, Resources, Deliverables, Risk, Program Status for a full suite Oracle Manufacturing, Supply Chain and CRM implementation

•Directed the upgrade of Oracle CRM from 11.5.6 to 11.5.8 to 11.5

Practice Director, CRM Consulting 2000 – 2001

Oracle Corporation, San Diego

Business Development

Operating at the C-Level, successfully assisted clients in managing their technology investments and define their CRM strategies and support them to implement technology solutions in support of their mission critical priorities (MCPs)

•Generate leads, develop proposals, participate in contract negotiations, and close deals

•Work with Corporate Marketing / Business Partners to develop and execute “Go to Market Strategy” and “Field Readiness” for new Oracle solution offerings

•Develop Pre-Packaged Tools / Methodologies / Deliverables for rapid implementation in the High Growth Sector

•Work with Product development team on Functionality Enhancements for future releases and Beta Testing of new releases

•Speaker at Oracle hosted events

Portfolio & Program Management

•Provide leadership and vision to multiple client engagements (large initiatives) from inception to completion

•Partner with Client to develop and execute Process Improvement strategies to support strategic and operational goals

•Project Prioritization and Pipeline Management, Vendor and Change Management

•Oracle Education Internal Instructor for CRM applications

•Recruited and managed consultants and project managers

Senior Manager, Consulting Services 1997 – 2000

Ernst & Young, LLP, California

•Business Development

•Directed and Managed full life cycle business transformation projects for clients in different industry segments – Hospitality, Retail, High Tech, Manufacturing, Telecom

•Program Planning – Develop Program scope, timeline & milestones, high level estimates, Resource Planning, Risk Management Plan

•Program Governance - Management of the relationship with senior leaders (client and internal) and the execution of the initiative including program communication, prioritization and decision making

•Program Management –Ongoing interaction with client business and technical teams, review of program progress and results, and ensuring constant momentum by removing roadblocks, monitoring program budget, risk, and escalation management

•Change Management - Work with the organization to understand and plan for the implications of large scale change, Execute project-based change deliverables for key initiatives including stakeholder engagement, change risk and impact assessment, communications, alignment and transition

•Overall Client Account Management & evaluation of opportunities for add-on sales

•Served as a subject matter expert (SME) in the areas of Supply Chain, Manufacturing, Distribution & Logistics and CRM

•Employee Management – Hiring and mentoring of consultants and project managers • Panel Speaker at various OAUG events / conferences

Cost Accounting Manager 1994 – 1997

ENCAD, California

Oracle Implementation Architect / Program Delivery Manager

•Managed RFP and Vendor selection process (Software Vendor and Implementation Partner selection)

• Directed and participated in design, development, implementation, training, and post-production support of Oracle E Business Suite (Manufacturing, Supply Chain, Order Management and Financials)

•Change Management – Work with teams to understand and plan for change, Assess change impacts and provide summaries and mitigation plans to drive communication and training activities

Other Functions

•Manage Business Process Reengineering – Supply Chain, Order Management and Service Repair Depot), Establish Distribution Centers in Asia & Europe, Establish Call Center & Repair Depot Center, and a process for call resolution

•Operational analysis, Profitability analysis, Annual Budgeting and Forecasting, Manage Earnings Release

Tools: Microsoft office suite, Visio, TFS, Jira, Confluence, PPM, Service Now, Ariba, Quality Center, Oracle ERP, Beeline, Innotas, SharePoint


PMP (in progress) CPA, State Board of Accounting, California. M.A. in Economics / Finance, University of Madras, India B.A. in Economics / Finance, University of Madras, India

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