Sales Customer Service

Dana M. Oliver

**** ********* **. **********, ** 41005

541-***-**** – ***************@*****.***

Qualifications:

- 20+ years working in positions of

responsibility in small and large businesses

- Strong ability to prioritize and complete essential daily tasks

- Strong analytical and problem-solving

skills

- Lean Six Sigma Certified – Yellow Belt

- Advanced knowledge SAP platform

- Quick and eager learner of new concepts

and skills

- Excellent written and verbal communication skills Professional Skills and Work Experiences:

May 2015 – March 2020: Levi Strauss & Co. Hebron, Kentucky Senior Procurement Spec/Buyer

Acquire all goods and services for the US Distribution Network (3 sites)

Work with Contract Management tool (CLM) to complete RFP and contract negotiations

Maintain tracking and replenishment of sundry inventories at all distribution facilities

Partner with finance managers to keep expenses aligned with appropriate cost centers, projects and budgets

Maintain working relationship with vendors and potential vendors to ensure the quality and cost of the goods/services meets the company’s expectations, standards, sustainability and diversity goals

Support requisitioners with daily PO creation and approvals for departmental needs

Create and maintain annual Blanket PO’s for ongoing vendor services

Create annual Framework PO’s for all facilities Outbound Freight needs

Create and maintain annual Scheduling Agreements used by all facilities

Work with partners, an outsourced company, WIPRO, to maintain timely invoicing and payments to our vendors October 2013 – to May 2015: Levi Strauss & Co. Eugene, Oregon Vendor Master

Team lead for global vendor master

Manage all vendor set ups for US vendors, including banking details, collection of appropriate data, collection of signatures on contracts and agreements and collection of appropriate tax documentation. SAP based

Manage all vendor set ups for European vendors, collection of appropriate data per country. Manage the collection and validation of VAT details. Collect banking and validate IBAN and SWIFT codes. SAP based

Manage all vendor set ups for Canada. Collection of all data per our affiliate. CEDAR based

Manage all vendor sets for Mexico. Collection of all data from affiliate. Validate banking and local tax codes. SUN based

Implemented new FATCA processes for new tax law effective July 1, 2014. Processes brought company into compliance with US tax law

Responsible for 1099 tax reporting for multiple component companies

Created training materials for global internal customers

Lead training for all end users

June 2011 – October 2013: Levi Strauss & Co. Eugene, Oregon Purchasing/Buyer

Purchase Order processing - Manages Purchase Orders from start to finish

Provide Requisitioner training and ongoing support to internal customers throughout LSA region

Audit Purchase Orders for compliance to current LS&CO Finance Policies

Super User for LSA Purchasing Department

Manage all Value Contracts - Maintain relationships with outside vendors and ensure integrity of information loaded into SAP and Threads

Maintain all Software Licensing for employees throughout LSA – Creating Service Now tickets for new purchases

Manage all Framework Purchase Orders

Manage all rubber stamp orders

Manage the Purchasing Departments Outlook inbox on a rotating basis

Field calls on Purchasing Hot Line

Eight month rotation in LSM Purchasing – Currently back up LSM Purchasing

Co-leader of CIT committee (Habitat for Humanity), member of CIT Leadership Team September 2002 – May 2011: Levi Strauss & Co. Eugene, Oregon Order Management Specialist

Ensure all orders flow smoothly, from planning to shipping and minimize claims for a defined group of retail accounts

Order entry in LABS, EPOM and MSM and now SAP

Effective reservation management, add/move goods processes, and allocation monitoring

Identify and communicate product issues, price discrepancy issues, and complete efficient claims investigation processes

Utilize Edward, Business Objects and Excel for daily, weekly, and monthly report analysis

Partner with internal business teams and individuals such as sales executives, supply planning, demand planning, allocation, logistics, and customer service, to resolve issues or take proactive measures

Cross train with department members to facilitate coverage and effective teamwork June 2000 – August 2002: Walk Through Programs NW Eugene, Oregon Sole Proprietor

Developed, wrote and performed living history programs for elementary and middle schools throughout the state of Oregon

Created sales materials, brochures and flyers to promote living history programs

Attending trade shows and made cold call visits to prospective schools/clients

Created and sourced costumes, music, and props required to present living history programs

Partnered with students, teachers, administration, parents, and media to promote business and build working relationships

Computer and Software Skills:

- Microsoft Office Suite - SAP - CLM (contract tool)

- SUN - CEDAR

Education / Training:

1985-1986 Irvine Valley College – Focus: General Education – Irvine, CA

1986 United States Army Training Center – Fort Jackson, SC Enlistment National Guard 1986-92 – Honorable Discharge Certificate of Completion

1986 United States Army Signal Center – Fort Gordon, GA Certificate of Completion – AIT

2000-2001 Lane Community College – Focus: General Education – Eugene, OR

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