GINA CAPPELLO

**** ********* **. #**** ******, CA 92612 949-***-**** adct4w@r.postjobfree.com PROFESSIONAL SUMMARY

Motivated employee with 15 years of experience in high paced business environment. Successfully serving customers in busy, sometimes chaotic environment, main goal bring committed to resolving disputes in calm and professional manner. Consistently received customer satisfaction ratings of 100% due to friendliness, speedy service and accuracy.

Grocery Store Cashier with marketing background and passion for providing excellent customer service. Seeking position with high-volume, opportunity for career advancement. Extensive experience in training staff in cost management, loss prevention and safety compliance. Background in customer service and retail. Detail-oriented, friendly and hardworking. Respectful, outgoing and courteous. Strong background in cash handling.

SKILLS

WORK HISTORY

Main Cashier, 08/2007 to 12/2015

IGA Woodward's – Thermopolis, WY

• Processed POS transactions, including checks, cash and credit purchases or refunds

• Restocked, arranged and organized merchandise in front lanes to drive product sales

• Resolved issues with POS systems, card readers and receipt printers

• Maintained current knowledge of store promotions and highlighted sales to customer

• Upheld high standards of accounting accuracy by counting drawers at start and end of each shift

• Increased sales 10% by offering advice on purchases and promoting additional products

• Hospitality service expertise

• Ordering procedures

• Item promotion

• Communication skills

• Marketing and advertising strategies

• Data entry

• Microsoft Office/Excel

• Expense reimbursements

• Loss prevention

• Cash management

• Delivery scheduling

• Project management

• Task delegation

• Bookkeeping

• Policy implementation

Server, 02/2016 to 2/2020

Peppino's Restaurant And Bar – Peppinos, CA

• Managed approximately 30 incoming calls, emails and faxes per day

• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals

• Worked with POS system to place orders, manage bills

• Kept register accurate through correct billing, payment processing and cash management practices

• Enhanced operational efficiency by using slow periods to restock employee and customer supplies

• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

• Delivered orders in timely manner and corrected all issues to ensure guest satisfaction

• Oversaw daily operations of all members of service team, including delegating tasks, training new staff EDUCATION

Associate of Science: Accounting Technology and Bookkeeping, 2020 Irvine Valley College - Irvine, CA

Associate of Science: Accounting and Computer Science, 2017 Mount San Jacinto - Menifee, CA