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Customer Service Representative/ Security guard, Army Veteran

Glendale, AZ
April 16, 2020

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Anthony Fierros

**** * ****** **** ***. Glendale AZ – 480-***-**** –


A customer service representative position utilizing my skills in customer service and client satisfaction.


Customer Service

Terros Healthcare

09/2019 – Present

I am currently working now for Terros which is a substance abuse and mental health organization as a customer service representative. I set and schedule appointments for the clients and patients and deal with case managers and social workers for hospital discharges and primary care appointments. I take up to 60- 80 calls per day and call out outbound for reminder calls daily.

Customer Service

Ajillon Staffing Agency, Phoenix AZ

02/2018 – 08/2019

I was with this staffing agency that sent me out to various locations in the city for short term customer service jobs. My contract length varied from a few weeks to a few months. My longest contract was with Vixxo, a facility management company that dealt with small business HVAC issues.

Partner Services

Jewish Voice Ministries, Phoenix AZ

06/2014 – 12/2017

Facilitate charity donations from the US, Canada and the UK, over the phone and internet, researched for missing and backorder items. Knowledge of inventory and stock on the website. Handled customer complaints and updated and created new accounts.

Customer Service Representative

Plexus Worldwide, Scottsdale AZ

01/2014 – 05/2014

Customer service rep for nutrition and wellness company. Took orders over the phone and internet. Knowledge or product and website. Handled customer complaints and special requests. Facilitated shipping requests and returns.

Customer Service Scheduler

State Serv Medical, Phoenix AZ

05/2013 – 11/2013

Worked for a Hospice DME company where I scheduled pickups and deliveries of medical equipment. Make outbound calls to Hospice and customers to schedule deliveries and answer inbound medical orders from hospice. Took calls from out of state clients from Colorado, Texas and Florida. Dealt with purchasing and on-site managers regarding availability of medical equipment.

Customer Service Clerk

AAM Inc, Tempe AZ

05/2006 – 03/2013

Executed daily operations of general CSR skills such as dealing with customer complaints and financial questions, balance inquiries and payments received and misapplied. Trained and managed new hires. Supervised and managed new hires until they were ready to be on the phones. Assisted customers with payment plans and Lien releases. Resolved customer complaints and requests for refunds, exchanges and adjustments.

Customer Service

Cardinal Health Inc. Tolleson AZ

06/1996 – 03/2006

I worked for Cardinal Health, which is a pharmaceutical distribution company for ten years. I started as an order filler and then moved to a stocker and then to the receiving department. I also covered inventory counts as well. I was then promoted to a customer service representative, took phone orders from local pharmacies and hospitals, and had my own personal accounts where I ordered and controlled inventory accounts.


Associates Degree – General Studies

Pima Community College, Tucson AZ


E-4 Specialist

Combat Medic – Honorable Discharge

United States Army 1988 - 1993


Carolyn Berry, Jewish Voice Ministries Inc.

Partner Services Supervisor


Susan Mahasa


Valerie Adams


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