A customer service representative position utilizing my skills in customer service and client satisfaction.
09/2019 – Present
I am currently working now for Terros which is a substance abuse and mental health organization as a customer service representative. I set and schedule appointments for the clients and patients and deal with case managers and social workers for hospital discharges and primary care appointments. I take up to 60- 80 calls per day and call out outbound for reminder calls daily.
Ajillon Staffing Agency, Phoenix AZ
02/2018 – 08/2019
I was with this staffing agency that sent me out to various locations in the city for short term customer service jobs. My contract length varied from a few weeks to a few months. My longest contract was with Vixxo, a facility management company that dealt with small business HVAC issues.
Jewish Voice Ministries, Phoenix AZ
06/2014 – 12/2017
Facilitate charity donations from the US, Canada and the UK, over the phone and internet, researched for missing and backorder items. Knowledge of inventory and stock on the website. Handled customer complaints and updated and created new accounts.
Customer Service Representative
Plexus Worldwide, Scottsdale AZ
01/2014 – 05/2014
Customer service rep for nutrition and wellness company. Took orders over the phone and internet. Knowledge or product and website. Handled customer complaints and special requests. Facilitated shipping requests and returns.
Customer Service Scheduler
State Serv Medical, Phoenix AZ
05/2013 – 11/2013
Worked for a Hospice DME company where I scheduled pickups and deliveries of medical equipment. Make outbound calls to Hospice and customers to schedule deliveries and answer inbound medical orders from hospice. Took calls from out of state clients from Colorado, Texas and Florida. Dealt with purchasing and on-site managers regarding availability of medical equipment.
Customer Service Clerk
AAM Inc, Tempe AZ
05/2006 – 03/2013
Executed daily operations of general CSR skills such as dealing with customer complaints and financial questions, balance inquiries and payments received and misapplied. Trained and managed new hires. Supervised and managed new hires until they were ready to be on the phones. Assisted customers with payment plans and Lien releases. Resolved customer complaints and requests for refunds, exchanges and adjustments.
Cardinal Health Inc. Tolleson AZ
06/1996 – 03/2006
I worked for Cardinal Health, which is a pharmaceutical distribution company for ten years. I started as an order filler and then moved to a stocker and then to the receiving department. I also covered inventory counts as well. I was then promoted to a customer service representative, took phone orders from local pharmacies and hospitals, and had my own personal accounts where I ordered and controlled inventory accounts.
Associates Degree – General Studies
Pima Community College, Tucson AZ
Combat Medic – Honorable Discharge
United States Army 1988 - 1993
Carolyn Berry, Jewish Voice Ministries Inc.
Partner Services Supervisor