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Customer Service Employee Relations

Location:
Yukon, OK
Salary:
$55,000-$60,000
Posted:
April 16, 2020

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Resume:

March **, ****

If you are looking for a motivated and dynamic team member, please consider me as a candidate for the Executive Administrative Assistant position. I am a positive and energetic individual who works hard and has a strong desire to succeed. My experience ranges from management of commercial insurance policies, accounting for the construction industry, accounting for a property management company, office management, and currently, operations management for multiple entities.

I have a Bachelor’s Degree in Criminal Justice from the University of Oklahoma and am currently attending Mid-America Christian University in the evenings and weekends, working to obtain my Bachelor’s degree in Accounting and Ethics. Throughout the education and experience, I have acquired knowledge of the General Accepted Accounting Principles (GAAP), Quickbooks software, the understanding of business management, research, problem solving, exceptional customer service, and communication skills.

Furthermore, I feel that my continued education, leadership skills, work ethic, and experience would be beneficial in the available position and am willing to relocate. Enclosed is my resume for your review. I look forward to talking with you and learning more about the position. You may reach me at 405-***-****. Thank you for your consideration.

Sincerely,

Jennifer Squire

OBJECTIVE

Transformational leader looking for a leadership position in the accounting industry where I can make an impact by capitalizing on my strengths in operations management, accounting, and customer service.

EXPERIENCE

Operations Manager, Summit Property Management/White Barn/Cedar Creek Farms 405-***-****

Stillwater, OK — March 2016 to Current

Operate a personal and commercial property management company, event center, fun park, and contribute to the operations of a recycling plant.

Oversee operations for all three companies.

Restructured workforce to maximize personnel performance resulting in improved quality and efficiency gains.

Manage and process weekly payroll for employees using Paychex and process weekly subcontractors through Quickbooks.

Manage accounts payable, accounts receivable, and all other financial information to generate financial reports for all three companies.

Monitor occupancy and delinquency reports through AppFolio to ensure an increase in revenue.

Create promotions that have increased occupancy and monthly revenue by 15%.

Maintain financial information in Quickbooks.

Provide strategic recommendations for improvement and growth to the owner each month.

Create Rent Roll reports, Forecasts, and P&L reports per property for potential buyers.

Receive monthly rent payments from tenants.

Responsible for maintaining insurance and sales tax reporting.

Establish relationships with business owners and assist them with locating available facilities to rent and execute the commercial leases.

Conduct research for the potential purchase of new rental properties.

Oversee the event planning facility and events located on our property such as; parties, banquets, and weddings.

Train employees on all business practices and processes for all three companies.

Manage Human Resources including staffing, personnel development, and employee relations.

Assist the owner with all travel arrangements.

Business Operations Manager, Diversified Labor & Construction, 405-***-****

Stillwater, OK — January 2012 to December 2015

Responsible for office management, payroll, all HR related duties, accounts payable, accounts receivable, and all other financial information to create financial reports. Responsibilities include:

Prepared and maintained financials for owner, banks, and bonding companies

Generate “Work in Progress” and “Work Completed” reports based off all ongoing and completed projects

Prepared financials and reports for CPA to complete year end taxes and review

Monitor company financial reports through Quickbooks

Keep the project managers updated with profit & loss and job costing reports for each job that is in progress on a weekly basis.

Utilized “Accrual” and “Cost Completion” accounting methods to complete financials

Keep all insurance and state filings up to date for the company

Prepare contracts, vendor information packets, and lien waivers

Commercial CSR, Messer Bowers Insurance, 405-***-****

Stillwater, OK — November 2008 - June 2012

Maintain a book of commercial insurance business. Responsibilities include:

Quote, process, proofread, and endorse commercial insurance policies

Prepare bid bond requests and executed payment, performance, and maintenance bonds

Create and mail certificates of insurance, create auto ID cards for customers, create new commercial insurance applications for customers via AMS360

Other duties include answering phones on a daily basis, filing, create and mail memos, and take payments

Teller Supervisor, Intrust Bank, 405-***-****

Moore, OK — September 2005 - July 2008

Opened the bank every morning, prepared the branch for business,

Performed excellent customer service, made deposits, created travelers checks/official checks, and cash advances.

Maintained a balanced drawer on a daily basis, attended to other coworkers when help was needed, balanced the vault every day, and ordered money for the branch.

Senior Teller, IBC Bank 405-***-****

Moore, OK — September 2004 to September 2005

Responsible for opening the bank every morning

Maintained a balanced drawer on a daily basis, balanced the vault, and ordered money

Audit tellers and reported to the branch manager with any issues

Performed excellent customer service skills and assisted other tellers with problem solving techniques when necessary.

EDUCATION

Mid-America Christian University - Bachelors in Accounting and Ethics

Estimated Graduation Date is 03/2021

Barnes Real Estate - Salesperson License

December 2014

Gordon Cooper Technology Center - Armed Private Investigator/Security

December 2013

Intuit Quickbooks Training - Mastering Quickbooks Class

October 2013

University of Oklahoma - Bachelors of Science in Criminal Justice - President's Honor Roll

August 2008 to December 2011

License/Certifications/Skills

Real Estate - Salesperson License

Producer P&C Combined Insurance License

Armed Private Investigator/Security License - Will be taking state test in upcoming months to obtain license

Occasionally perform minimal research for individuals requesting my assistance.

Quickbooks Training

Appfolio Software

AMS 360

Research/Investigation

Microsoft Office Suite



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