Customer Service Sales

Seeking a position as an Office Administration

SUMMARY OF QUALIFICATIONS

•Exceptionally well organized, highly motivated, and reliable team member

•Punctual, flexible, and hardworking

•Fluent in English, Assyrian, and Arabic

•Dealt with all aspects of customer service regarding sizing, complaints, refunds and holds.

•Very detailed, organized and resourceful with a wide range of skills

•Highly dependable, punctual and flexible

•PSLaw, Corporate Law Level 1, Civil Litigation Level 1, Real Estate Law Level 1 Debtor/ Creditor, Business Law.

•Microsoft Office, Excel, Outlook

WORK EXPERIENCE AND SKILLS

Debt Collector for Bell mobility, TCR, North york 2018 Nov - Present

Communicate with defaulted customer to pay overdue bills

ensure full repayment or arrange acceptable payment arrangements and providing excellent customer service.

Problem solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws

Handled telephone calls and redirected calls to respective

Research each account using company records and Internet resources that are made available

Develop collections methods that consistently lead to achieving or exceeding company financial goals

Solve problems quickly and create resolutions that bring in revenue on a regular basis

Work closely with team members to create ways to bring in revenue and find success as a group

Interacted with customers via phone

Responded to customer enquiries and emergencies in a professional manner

Ordered service and provided information about claim or account

Investigated customer complaints on a timely basis and update accounts

Explained the type and cost for services customers had

Cashier,Tim Horton, Toronto 2017 July - 2018 Nov

Performed cash, credit and debit transactions while maintaining high accuracy

Consistently provided extra help to co-workers whenever needed

Trained minimum of 3 new employees in cash

Priced and attached security tags to stock prior to shelving items

Cleaned store after closing to maintain a pleasant and sanitary shopping environment

Supervised, and closed store when a supervisor called in

Handled supervisor position

Sales Associate, Sirens, Toronto 2014- 2015

Greeted customers entering the store and assisted customers with every step of the sales process

Helped customers find desired merchandise and accessories

Advised customers on use and care of merchandise

Assisted customers with processing refunds or exchanges as per in-store policies

Designed displays and dressed mannequins to promote sales of seasonal items

EDUCATION AND TRAINING

Legal Assistant Diploma, triOS College 2018 – 2019

Madonna Catholic Secondary School 2010-2014

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