Manager Marketing
Resume:
Theresa D. Williams MHA
Luling, TX 78648
adcsqc@r.postjobfree.com
Education and Training:
Masters of Science, August 2012 University of Phoenix, Phoenix AZ
Major: Healthcare Administration Informatics
GPA: 3.8
Bachelors of Science, December 2009, Texas State University, San Marcos TX
Major: Healthcare Administration
Minor: Social Work
GPA: 2.8
License Nursing Home Administrator June 2018, License number 11913
Relevant Coursework: Medical Terminology, Anatomy & Physiology, Healthcare Organizations,
Healthcare Ethics, Healthcare Administration History, Culture, and Language, Healthcare
Supervision, Health Information Systems, Healthcare Training and Development, Healthcare
Human Resources, Healthcare Employment Law, Healthcare Accounting and Financial
Management, Healthcare Law, Healthcare Quality Improvement and Patient Care, Healthcare
Marketing, Healthcare Strategic Management, Healthcare Field Placement.
Experience:
License Nursing Facility Administrator-Hondo Nursing and Rehabilitation. Hondo TX
June2019-present
Responsibilities with facility management, compliance management, facility staffing and
retention, business management, marketing and revenue management, and community relations
Ensure excellent care for residents is maintained by overseeing and monitoring patient
care services delivered
Responsible for financial performance and management of all business operations of the
facility
Under the direction of the Administrator, develops and implements short-term (quarterly)
and long-term (annually) strategic plans that support quarterly business plans developed
at the facility
Annual budget, P and L analysis, and reviews statistical and financial reports.
Develop, implement, monitor and evaluate programs to promote the recruitment,
retention, career development and continuing education of staff
Responsible for interviewing, hiring, and orienting direct reports. Monitors productivity
of direct reports and implements changes as needed
Works with and supervises personnel in facility by providing opportunities for
instruction, guidance and counseling as necessary to ensure complete understanding of
responsibilities
Theresa D. Williams MHA
214 S Hackberry St
Luling, TX 78648
adcsqc@r.postjobfree.com
Coordinates with Regional Director, and Human Resources for employee termination
activities as necessary
Direct committees and meetings per company policies
Manage 57 employees
Perform additional duties as assigned
License Nursing Facility Administrator- Colonial Care Center (Trinity Healthcare) Schulenburg,
TX
April 2018- March 2019
Organizes the functions of the facility through appropriate departmentalization and
delegation.
Implements the control and effective utilization of the physical and financial resources of
the facility.
Development and implementation of policies/procedures to ensure a safe, efficient, high
quality service is provided; liaison with Regional Office, to ensure accurate reporting
takes place and company standards are met.
Employs a system of responsible accounting, including budget and internal controls.
Provides an effective public relations program.
Pursues a continuing program of formal and informal education in health care,
administrative and management areas.
Recruits, selects and retains department managers; educates and develops those managers
so goals of each department are accomplished.
Motivates and empowers employees to perform at their highest level; uses participative
style of management allowing employees to share in policy development.
Ensures a Continuous Quality Improvement Program is in place and appropriate follow-
up occurs.
Conducts performance appraisals for all department managers and ensures goals are
developed, documented and reviewed for the facility and each department.
Ensures effective communication among supervisors, residents, families and health care
professionals
Facility Manager/Interm Administrator Community Care Center (Trinity Healthcare) Hondo, TX
July 2017-April 2018
Responsibilities with facility management, compliance management, facility staffing and
retention, business management, marketing and revenue management, and community
relations
Ensure excellent care for residents is maintained by overseeing and monitoring patient
care services delivered
Theresa D. Williams MHA
214 S Hackberry St
Luling, TX 78648
adcsqc@r.postjobfree.com
Responsible for financial performance and management of all business operations of the
facility
Under the direction of the Administrator, develops and implements short-term (quarterly)
and long-term (annually) strategic plans that support quarterly business plans developed
at the facility
Annual budget, P and L analysis, and reviews statistical and financial reports.
Develop, implement, monitor and evaluate programs to promote the recruitment,
retention, career development and continuing education of staff
Responsible for interviewing, hiring, and orienting direct reports. Monitors productivity
of direct reports and implements changes as needed
Works with and supervises personnel in facility by providing opportunities for
instruction, guidance and counseling as necessary to ensure complete understanding of
responsibilities
Coordinates with Regional Director, and Human Resources for employee termination
activities as necessary
Direct committees and meetings per company policies
Manage 57 employees
Perform additional duties as assigned
Business Office Manager/ Housekeeping & Laundry Supervisor-Magnolia Living &
Rehabilitation (Trinity Healthcare) Luling, TX
May 2016 to July 2017
Admit new residents
Apply and qualify residents for Medicaid
Manage resident trust fund
Accounts Payable & Accounts Receivables
Daily census
Bank reconciliations
Housekeeping & Laundry Supervisor
Supervised 8 full time & 1 PRN employees
Order chemicals and linen
handle complaints, and all housekeeping-related customer service concerns and resolve
any problems efficiently
ensure clean, orderly, and attractive rooms
Assign duties, inspect work
Business Office Manager-Luling Care Center (Trinity Healthcare)
Luling, TX
August 2015 to present
Admit new residents
Apply and qualify residents for Medicaid
Theresa D. Williams MHA
214 S Hackberry St
Luling, TX 78648
adcsqc@r.postjobfree.com
Manage resident trust fund
Accounts Payable & Accounts Receivables
Daily census
Bank reconciliations
Human Resources
Medicare Collector-Endeavor Healthcare Solutions New Braunfels, TX
February 2014-May 2015
Maintain above average of 60 claims for Medicare financial class by 10.
Maintain 95% out of the QA metric of 90%.
Increased Medicare payment from $600,000 to $850,000.
Worked with hospital admissions department to verify proper insurance and enter proper
data.
Identify problem payer trends to resolve payer stall tactics.
Communicate all discrepancies for prompt correction.
Assist the leadership team in working priority reports promptly, effectively and
efficiently.
Admissions/Marketing Director-Hays Nursing & Rehab San Marcos TX
August 2012-June 2013
Managed two PRN employees.
Liaison between the facility and family members during the pre-
admissions and admissions process.
Handled all tours, admissions screening and initial inquires.
Complete admissions paperwork with the reasonable party, family
member, or power if attorney upon admission.
Marketing
Created and maintained customer satisfaction survey by a data
base.
Developed and coordinated the implantation of a marketing
strategy for resident and facility services.
Community relations activities.
Developed and implemented AIDET (Acknowledge, Introduce,
Duration, Explanation, Thank you) by Studer.
Theresa D. Williams MHA
214 S Hackberry St
Luling, TX 78648
adcsqc@r.postjobfree.com
Maintain data on census.
Attended monthly Quality Assurance meeting.
Scheduler-Maven Exams Austin, TX
March 2012-July2012
Admit patients into the Workers Compensation Data Base for
appointment
Assisted over 35 Physicians and Chiropractors for Designated
Doctor Exams for Workmans Comp.
Increased patient flow for physicians to be able to exam an extra 3
patients.
Reduced scheduling conflicts for physician and chiropractors.
Billing Representative-Seton Healthcare Network Austin, TX
June 2010-March 2012
Reduced Medicare, Medicaid and Tricare down to $650,000 from
$5.5 million.
Exceeded productivity goal of 1800 claims per month when
standard is 1000.
Resident-Guadalupe Regional Medical Hospital Seguin, TX
August 2009-December 2009
Created a Record Retention Policy that consists of a data base. This
increased more storage space and less time in looking for records and
policies.
Observed CEO on day to day operations of facility.
Leadership skills.
Central Texas Medical Center San Marcos, TX
December 2004- July 2007
Hospice Billing/Donation Coordinator
Created maintained data base for donations and monies that came
in from fund raisers.
Admit new patients. Recertified patients when due.
Insurance verification with Medicare DDE system, Medicaid Texas
Benefits and by calling commercial insurance companies.
Theresa D. Williams MHA
214 S Hackberry St
Luling, TX 78648
adcsqc@r.postjobfree.com
Maintained accounts payable and accounts receivables.
Monthly billing, kept AR days below 60 days.
Managed the EMR Cerner.
June 2004 December 2004
Home Health-Office Representative/Biller
Intake Coordinator for new patients.
Maintained Medical Records.
QA on patient charts.
Enter 485 for patient plan of care, New and Recertification.
Audited and Maintained billing. Kept bill hold under $100,000 and
45 days in AR.
Billing Specialist- Dr. Samson Jesudass Luling, TX
August 2003- June 2004
Patient Care Representative. Admit patients for appointments.
Cleaned up days in AR from being over 180 days and brought in down to
60 days in 6 months.
Billed claims to appropriate payers.
Collections on unpaid accounts.
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