John J. Thompson

** ******** *****, **********, ** 11743

(m) 508-***-****

adcso6@r.postjobfree.com

https://www.linkedin.com/in/jack-thompson-04295038/

PROFILE BRIEF

Highly experienced hands-on Senior-level Program and Project Manager (Consultant) who has recently managed and directed several corporate initiatives that replaced legacy-type applications and migrated critical operational data to a more modern-day solution. Whether private servers or public cloud-based solutions were selected, many of the business processes and technical implementations required strategic project planning, architectural designs, systems configurations, custom development, systems integrations, user validation and end-user training, all of which were prepared, facilitated, monitored, mitigated and reported on as part of my project manager and scrum master roles. In recent years, my projects, both domestic and global, have benefitted from the blending of an overall Waterfall-type methodology, with an Agile iterative-approach for technical development. Adaptable to a company’s organizational structure and culture, I have collaborated with resources ranging from System Administrators to Executive Managers.

EXPERTISE SUMMARY

Project Management of enterprise-wide, cross-functional corporate-driven projects, sponsored by Business and Technology

Project Management disciplines using various techniques including Project Management Life Cycle (PMLC), System Development Life Cycle (SDLC), Waterfall methodology, and Agile Sprints/Scrum

Application rationalizations, consolidations, and transformations to available industry specific, modern-day solutions

Master Data Management, Data Conversion, Data Migration, and Data Governance experience

Supervision and management of company staff (matrix) and 3rd party vendors

Risk mitigation and Issue resolution for project workstreams beginning with project initiation thru project closure

Collaboration with System Architects, Data Architects, Developers, Data Analysts, Business Analysts, and Quality Assurance

Coordination of multiple interdependent work streams, business process improvements and corporate prioritizations

Project financial accounting and oversight – budget forecasts, accruals and actuals for capital & operational expenditures

Preparation of project-oriented artifacts, i.e., Charter, Project Plan, RACI, Status Reports, Scope, Communication Plan, etc.

Facilitation of weekly & monthly project status meetings, daily Scrum Meetings and Sprint Backlog Grooming sessions

EMPLOYMENT HISTORY

HACHETTE BOOK GROUP – New York, NY

Hachette Book Group (USA) is a leading trade publisher based in New York and a division of Hachette Livre (France), the third-largest trade and educational publisher in the world. HBG is made up of seven major publishing groups: Little, Brown and Company; Little, Brown Books for Young Readers; Grand Central Publishing; Perseus Books; Orbit; Hachette Nashville; and Hachette Audio.

Data Transformation and Migration Project Manager May 2019 – January 2020

Project Objective: Transition corporate operations to a new Publication platform (Title Management System) with incremental migrations of mission critical data associated with Production, Marketing, Publicity, Contracts, Editorial and Sales processes.

Responsibilities:

Managed Data Analysts and DB Developers for legacy-data extracts, assessments, evaluations, and corrective actions

Collaborated with Sr. Product Manager for production-like data content presented during Conference Room Pilots

Established reasonable strategy and acceptable data migration approach for the delivery of several iterative transformations

Resolved data inaccuracy for various Known Data Issues related to Contact Data: Contributors, Marketing, Publicity, Contracts

Identified risks to be mitigated for purposes of customer satisfaction, launch dates, and delivery of Minimal Viable Products

Scheduled weekly Data Cleansing Workgroup Sessions w/Business Data Representatives, Editors, Publicists, and Managers

Facilitated technical data import discussions with the Enterprise Architect & Implementation Vendor (Firebrand Technologies)

Provided project status updates to Executive Committee and Program Manager regarding data migration of 10+ Publications

Prepared data migration roadmap, created project plans/artifacts, and monitored project activities & milestones

Participated in daily Scrum-of-Scrum Managers Meeting, representing the Data Migration Project

Initiated technical discussions for interim-state legacy application enhancements and temporary interfaces for dataflow

SANTANDER BANK – Holmdel, NJ; Boston, MA

Banco Santander, Madrid, Spain, servicing customers in Northeastern USA since 2013 with over 600 branches.

Senior Project Strategist December 2018 – February 2019

Project Objective: Consolidate multiple commercial loan platforms, decommission legacy systems and enhance new corporate lending application portal.

Responsibilities:

Directed the project recovery of imprecisely planned tasks and activities to a simple, clearly defined road-map

Redefined project objectives, scope-of-work, project plan, and validation criteria

Communicated project’s purpose and goals to business stakeholders and technical resources

Developed end-to-end roadmap and project plan in accordance with Santander’s PMO methodology

Prepared project artifacts, deliverables, phase gates, resource responsibilities, milestone approvals and budgetary allocations

Organized and facilitated interdepartmental discussions for requirements gathering, user data privileges, and validation

Transitioned project strategy to internal Project Manager for ongoing execution and delivery

TRAC INTERMODAL, INC. – Princeton, NJ

America’s leading marine chassis pool manager and trucking transportation equipment provider.

Master Data Management (MDM) Delivery Manager January 2017 – September 2018

Project Objective: Improvement of data quality/business intelligence (BI), data access/analytics, and executive operational decisions by enhancing dataflow architecture with MDM technology, including Reference Data Management.

Responsibilities:

Managed the project initiation, implementation, and prototype deployment of an MDM solution

Created and maintained MS Project plan for executive sponsor, project stakeholders, and project team members

Facilitated daily Scrums w/technical resources: Data Architect, Data Analyst, Data Modelers, SQL Developers, EBX Admin

Aligned Sprint activities/stories and backlog entries with project plan milestones

Prepared projections and submitted weekly status reports for stakeholder’s and sponsor’s review

Scheduled technical sessions to discuss and define data rules, business process rules and data flow requirements

Moderated Data Governance committee meetings

Provided ongoing guidance/training for Data Stewards

Managed vendor budgets, invoice tracking and project’s burn-rate

Selected by committee the MDM Platform - EBX by Orchestra Networks (Paris, France)

Participated in Release Management sessions with IT Development Teams

Observed Change Management sessions with business personnel

TRAC INTERMODAL, INC. - Princeton, NJ

Senior Program Data Manager March 2016 – December 2016

Project Objective: Project recovery to cleanse, transform and migrate client specific data from three legacy systems to an Enterprise Resource Planning (ERP) platform (Oracle EBS).

Responsibilities:

Managed the project’s task and activities from Business Data Analysis thru Data Migration

Created recovery project plan (phases, milestones, deadlines) and aligned to corporate Sprint delivery structure

Assessed existing in-progress efforts and identify obstacles/issues to resolve project delay

Coordinated data analysis activities with business representatives and technical consulting firm (on-shore Fujitsu)

Reported project status and issue resolution log status to executive sponsor, key stakeholders and PMO Chairman

Facilitated multiple business and technical sessions to prepare, review, revise and publish the program’s objectives, e.g., Business Requirements Documents (BRD), Design Documentation Specifications (DDS), Data Mapping SQL statements for ETL, Use Cases for System Integration Testing (SIT), and test scenarios for User Acceptance Testing (UAT)

CUSHMAN & WAKEFIELD - New York City, NY

Global leader in commercial real estate services, world headquarters (NYC), presence in Americas, EMEA, and APAC Regions,

with over 290 offices located in over 60 countries.

Global Customer Relationship Management (CRM) Program Manager July 2013 – March 2016

Project Objective: Global roll-out of Salesforce.com cloud-based sales solution across 3 regions, 60 countries and 290 offices including assignment, deployment, onboarding and adoption of 4,300 full licenses.

Responsibilities:

Created overall project approach and maintained regional office-specific (280+) project plans

Liaised with global country leaders from every Region to conduct customized kick-off presentations, establish appropriate communication channels & proper protocol, assess business impact and coordinate all engagement activities

Managed migration of customer data from over 2,000 databases, integration with several applications including Workday (Financial & HR) and legacy systems, and implementation of Salesforce.com modules

Developed custom modules for business specific processes (Agile/Scrum, off-shore resources)

Delivered to each Service Line a ready-to-use product for usage by Brokers, Country Heads, Administrators and Executives

CUSHMAN & WAKEFIELD - New York City, NY

Global Website Project Manager December 2010 – June 2013

Project Objective: Create a unified global website Content Management System (CMS) that allowed local marketing offices to manage relevant and regional content.

Responsibilities:

Sponsored by corporate CMO, led RFP process to select website development agency and participated in MSA, SLAs, SOWs

Managed the replacement of the corporate website platform (AS400) and the deployment of an enterprise-wide content management system (Sitecore)

Monitored content development activities resulting in over 5K web pages translated into 20+ languages

Facilitated all meetings with corporate and regional office stakeholders and 3rd party vendors

Coordinated release management activities, version control, and content launch dates

DISTRICT COUNCIL 37 (DC37) - New York City, NY

Largest NYC municipal employee union, representing over 125,000 members and 50,000 retirees.

Senior Program Manager May 2007 – November 2010

Project Objective: Transformation to paperless Health & Security Benefit Plan Workflow for multiple business departments.

Responsibilities:

Managed every incremental phase and agreed upon milestones from concept thru launch

Lead RFP process for selection of EDMS (Electronic Document Management System) – OnBase by Highland

Created project plans and customize workflows for several cross-functional business units, e.g., Disability, Dental, Retirement, Enrollment, Inquiry, Education, etc.

Liaised with installation vendor to install, customize, configure and validate corporate platform for each Business Unit

Coordinated with IT personnel development of new operational and maintenance procedures

Conducted requirements gathering, use case scenarios, and future-state workflow diagrams

Facilitated how-to-use training sessions with business resources and department managers

JOHNSON & JOHNSON / ORTHO-MCNEIL JANSSEN – Titusville/Raritan/New Brunswick, NJ

Leading pharmaceutical brands (Invega, Risperdal, Axert, Topamax, etc.), provided compliancy assessments based on corporate standards, Safe Harbor, and Federal Regulations.

Privacy Compliance Consultant November 2006 – April 2007

Project Objective: Safe Harbor certification for several J&J Companies

Responsibilities:

Created project plans for over 15 companies participating in the self-certification process

Prepared questionnaire to be reviewed and filled-in by company’s HR representatives

Engaged with HR representatives to confirm that data classified as Private Identifiable Information was properly secured

Provided weekly/monthly reports on project status and government fillings

DISTRICT COUNCIL 37 (DC37) - New York City, NY

Senior Project Manager November 2003 – May 2006

Project Objective: HIPAA Compliance for Health & Security Benefit Plan Dental Unit.

Responsibilities:

Created and maintained overall project plan for the development & implementation of compliant solutions

Liaised with 3rd party vendor to process and transfer all electronic EDI Dental Claims

Managed the modifications of legacy applications for Personally Identifiable Information (PII) data access

Applied for and received governmental extension for Federal Compliance due date

EDUCATION

Master Degree: Masters of Information Systems (MIS), Boston University, Boston, MA Bachelor Degree: Bachelors of Science, Computer Science (BS), S.U.N.Y, Oswego, NY

High School Regents Diploma: St. Anthony’s H.S., Smithtown, NY

CERTIFICATIONS

Project Management Certification, Villanova University, Villanova, PA

OTHER CLIENTS SERVED

Banking/Insurance/Finance

ABN AMRO (IL) – International Wire Transfer System; Allmerica Financial (MA) – Variable Annuities; BayBank (MA) – ATM Network; Citibank (DE) – Cash Management; Citizens Bank (RI) – Cash Management; Credit Suisse (NY) – Real Estate; FNH Bank (NH) – ATM Network; Santander Bank – Commercial Loans; State Street Bank and Trust Company (MA) – Mutual Funds

Healthcare/Pharmaceutical

Blue Cross Blue Shield (MA), Health & Human Services Division of Medical Assistance (MA); Johnson & Johnson (NJ); District Council 37 (NY); CareFirst BCBS (MD)

Publications

Hachette Book Group (NY); Reed Elsevier/Cahners Publishing (MA); Houghton Mifflin (MA); The Washington Post (DC)

Transportation

FAA (MA/DC); NYC MTA (NY); Northwest Airlines (MN)

Technology

GE Aerospace (MA); Gateway Computers (MA); Raytheon Company (MA)

Utilities

National Grid (NY/MA)

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