Charles (Jeff) Hoffman

jhof******@cox.net***-***-0500

I lead groups and projects that help companies increase profits.

I am a seasoned Information Technology Service/Project Manager with 15+ years of experience. As an ITIL professional, I lead IT teams that help increase profit, reduce risk and improve productivity by Defining Scope, Controlling Time/Budget and Managing Risk leveraging PMI methodologies (Agile, Waterfall).

CORE COMPETENCIES

IT Service Management

IT Project Management

IT Program Management

ITIL Foundations v3

Microsoft Office

Microsoft Project

Supervisory Experience

Agile

Waterfall

CAREER HISTORY

Broken Arrow Public Schools – Project and Service Desk Manger Aug 2018 – Present

Manager of Service Desk performing - incident, problem, change, and configuration management, using Managed Services ITIL base processes.

Project Manager using Agile and Waterfall processes.

PC refreshes, purchasing, configuration, implementation of over 1500 devices across 10 schools.

Replaced security cameras and servers across entire district.

Designed and implemented Change and Incident Management.

Built Technologies Strategic plan including life cycle replacement for PC, MFD, Servers, phones, cameras, interactive displays, and enterprise backup.

Composed over 100 policies and procedures for the school district.

Managed implementation of Frontline HR system for Human Resources.

DXC Technology (Sabre)- ITSM Service Manager April 2016 - Dec 2017

Led a team of Service Managers to perform incident, problem, change, and configuration management, using Managed Services ITIL base processes

Ran/Participated in incident, problem and change management calls using various tools Service Now, Service Manager, and Office 365, and Skype for Business

Oversaw operations maintenance and project management to deliver quality services to the client providing enhanced value in keeping all system up to date in software and hardware

Defined and coordinated the delivery and integration of services to ensure SLA’s were created and met

Hewlett Packard (Sabre) – Program/Project Manager Aug 2008 – April 2016

Service Management Functions Plus

Agile Project Management provided enhanced value in keeping all systems up to date in software and hardware. Linux OS,Windows OS, Microsoft Office365 and others

Escalation point to the Client and HP resources to ensure that the quality, timely team work was achieved to meet the customers’ requirements

Electronic Data Systems (Sabre) – Project Manager, Systems Manager July 2001 – Aug 2008

Primary point of contact for Managed Services using ITIL base processes for specific production, development and certification systems

Agile Project Management providing enhanced value in keeping all systems up to date in software and hardware. Linux OS windows OS, Microsoft Office and others

Coordinate the Global Infrastructure operation and enhancement of the midrange steady state systems including defining, maintaining monitoring and coordinating the resolutions of problems

SABRE Inc. – Project Manager Mar 1999 – July 2001

SDLC Iterative Development Methodology – Agile and Waterfall Project management

Identifying key resources and provide the direction required to deliver the project objectives

Responsible for ensuring appropriate management, client, and supplier involvement throughout the life of each project

Led and motivated people, encouraged teamwork, using the ability to communicate effectively with senior management

Provided a clear vision of what determines a successful product for the client

Primary responsibilities were defining, planning, tracking, and managing the projects

TECHNOLOGY OVERVIEW

Service ManagementSNOW, DWNG, RDI,ITIL Service Management Essentials.CA, BMC

Project Management Microsoft Project, Power Point, and Microsoft Office

Analysis Tools DFD-ER, Conceptual Data Modeling

General Tools Microsoft Office, Power Point, Project, Office 365, Skype, and SharePoint

Knowledge AreasLinux OS, Windows OS, Oracle, Informix, MQ, SQL, F5, Cisco, VMware, Active Directory, VPN-based Wan Services, Firewalls, and backup solutions

CertificationsITIL Foundations v3, in IT Service Management

ADDITIONAL CAREER POSITIONS

Williams Energy Services – Project Manager

City of Tulsa - Project Manager

Memorex Telex - Project Manager

MAPCO Petroleum - Systems Analyst/Project Leader

Williams Telecommunications – Programmer Analysts

OTASCO – Programmer to Systems Analysts

EDUCATION

Bachelor of Science Business Administration, Management Information Systems, the University of Tulsa

Current Training KEPNER-TREGOE Project Management Workshop

TRYON and Associates Project Management Fundamentals

PROFESSIONAL ASSOCIATION

Association for Systems Management

Project Management Institute – Green Country Chapter

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