Jean Jantz

** ********** ******** *.*., Airdrie, AB

adcslp@r.postjobfree.com

403-***-****

Experience

Scotiabank Western Dealer Finance Centre, Calgary, (February 2019 to September 2019-division closed and amalgamated to Ontario)

Accounting Officer

Receiving incoming faxes and emails, sorting and distributing in a timely fashion.

Preparing, processing and reconciling entries/accounts daily.

Account/outstanding item inquiries, variance investigations, for automotive dealers and Account Managers.

Scotiabank Western Dealer Finance Centre, Calgary, (May 2015 to February 2019)

Customer Relations Representative (March 2016 to February 2019)

Validation Officer – Funding (May 2015 to March 2016)

Receiving incoming faxes and emails, sorting and distributing in a timely fashion.

Primary telephone support to automotive dealers, effectively problem solving to enhance the customer experience.

Reviewing and verifying deficiencies in documentation sent by automotive dealers.

Preparing loan payouts, interest rate buydowns, and payment deferrals for timely processing.

Account inquiries for automotive dealers and Area Sales Managers.

Scotiabank Western Dealer Finance Centre, Calgary, (March 2014 to May 2015)

Funding Supervisor

Supervise, coach and train 11 staff in the processing of loan documentation received.

Review, verify and authorize loan payouts, interest rate buydowns and payment deferrals prepared by staff for their timely processing.

Receive, manage and resolve dealer complaints in an efficient manner.

Account inquiries for automotive dealers and Area Sales Managers, creating an enhanced customer experience.

Scotiabank Western Dealer Finance Centre, Calgary, (October 2013 to March 2014)

Validation Officer - Funding

Receiving incoming faxes.

Telephone support to automotive dealers.

Reviewing and verifying deficiencies in documentation sent by automotive dealers.

Preparing loan payouts, interest rate buydowns and payment deferrals for their timely processing.

Account inquiries for automotive dealers and Area Sales Managers.

Scotiabank Business Service Centre, Calgary, (December 2011 to October 2013)

Operations Officer/Administrative Officer

Preparing transactions and journal entries.

Balancing and reconciling records daily, weekly and monthly as appropriate.

Supervising 4 processing and 2 document scanning staff.

Ordering, receiving and stocking stationery supplies.

Checking accuracy of entries both prepared and posted.

Receiving and mailing out monthly business account statements to customers.

Account inquiries for customers and Senior Client Relationship managers.

Scotiabank Western Dealer Finance Centre, Calgary, (April 2008 to December 2011)

Senior Accounting Assistant

Preparing transactions and journal entries.

Balancing and reconciling records daily, weekly and monthly as appropriate.

Preparing and processing montly statement payments for the Commercial Flooring and Leasing dealers(FFT, SCOTIA Direct).

Preparing and processing manual demand notes and leases, verifying that this documentation is acceptable to the Bank, further ensuring dealerships are funded in a timely fashion (FFT, SCOTIA Direct).

Checking accuracy of entries that have been prepared and posted (FFT, SCOTIA Direct).

Balancing and processing payments for Retail dealers.

Account inquiries for customers and Senior Credit Solutions Analysts (FFT, SCOTIA Direct), making sure that these are resolved in a timely fashion.

Calgary Catholic School District, Calgary, (October 1997 to April 2008)

Special Education Teaching Assistant

Working in a segregated classroom setting, providing support, educational assistance, one to one supervision coupled with behaviour management and modification for up to 8 students aged 6 to 12 with severe behavioural, emotional and psychological disabilities.

Specialized training included risk assessment, active listening, CPR, and non-violent crisis intervention and prevention.

Education

2020 International Correspondence Schools

Administrative Assistant Diploma with Highest Honours

2001 International Correspondence Schools

Child Psychology Diploma with Highest Honours

1999 International Correspondence Schools

Teacher Aide Diploma with Highest Honours

1983 Father Lacombe High School, Calgary

High School Diploma

Skills

Extraordinary customer service.

Exceptional organization and communication skills.

Ability to manage large volumes of paperwork and tasks simultaneously, while at the same time prioritizing work flow ensuring that the first priority is always customer service.

Ready, willing and able to go the extra mile to ensure customer satisfaction, regardless of the situation presented.

Striving to provide the best service and satisfaction by being an active member of the team environment.

Emergency First Aid – Level A CPR and AED

Additional Information

September 2019 SVP Achievement Award for "greatly assisting with questions that have come up with the transition of Accounting WDFC to ODFC. She is always willing to assist whenever needed."

November 2018 SVP Achievement Award for "demonstrating a clear commitment to colleagues and our dealers. She has helped with several inquiries and questions of late and takes ownership with a "can-do" attitude"

2016 Best Of The Best Top Individual Performer Award Recipient

2009 Best Of The Best Top Individual Performer Award Recipient

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