Business Analyst

ALLISON BASYE

*** **** ********** ****, ********, OH 43214 · 614-***-****

adcslj@r.postjobfree.com · www.linkedin.com/in/allison-basye SKILLS

• Microsoft Office (Excel, Word, Power Point,

Outlook, Visio, SharePoint)

• Process Improvement and Documentation

• Quick Learner

• A good listener and effective communicator

• Ability to prioritize and organize tasks

• Analysis and problem-solving skills

• Project Management

EXPERIENCE

OCT 2018 – PRESENT

MEDIA SPECIALIST, STORYTELLERS ABROAD

• Managed complete lifecycle of media projects including defining stories, interviewing, capturing media (audio, photos, and video), and editing with Adobe Creative Software

(Premiere Pro, Lightroom, and Photoshop)

• Managed logistics and social media for production teams in a cross-cultural environment DEC 2017 – OCT 2018

SPECIALIST, PROCESS MANAGEMENT / BUSINESS CONSULTING, NATIONWIDE

• Led enhancement projects through the IT lifecycle

• Consulted for large projects including defining requirements, identifying testing scenarios, and verifying quality of results

• Managed contractor employee and led the mortgage clause database management

• Supported billing system operations including document generation, texting, emails, payment processing, EDI (electronic data interchange), and online tools for service centers and agents

• Reported on and monitored defect, issue, and ticket volumes

• Involved with process mapping and process improvement initiatives AUG 2010 – DEC 2017

ANALYST / SENIOR ANALYST, PROCESS MANAGEMENT, NATIONWIDE

• Supported billing and payment printing processes through mitigating issue impacts, resolving tickets, defining requirements for defect fixes, identifying testing scenarios, verifying quality of results, and communicating changes and issues to end users

• Organized and conducted audits of billing documents for ensuring quality, finding expense reduction opportunities, and resolving issues proactively

• Monitored financial transactions including researching and resolving out-of-balances

• Organized and executed team engagement activities 2

EDUCATION

MARCH 2011

BA, EQUINE BUSINESS AND FACILITY MANAGEMENT, OTTERBEIN UNIVERSITY GPA 3.97, Graduated Summa Cum Laude

Coursework: Financial Accounting, Computing Concepts, Managerial Accounting, Business and Professional Speech, Microeconomics, Business and Technical Writing, Principles of Management, Marketing, Statistics

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