Mari T. Serrano

adcsky@r.postjobfree.com

Manhattan Beach, CA 90266 310-***-****

PROFESSIONAL PROFILE

5+ years experience in day-to-day operations of warehouse teams utilizing LEAN process in high-volume, complex supply chain environment, distribution, warehousing, inventory, logistics, and related functions of civil aircraft materials.

Proactive, energetic attitude and desire to work in a results-oriented environment, ability to maintain successful team and individual KPIs, as well as obtaining cooperation from other teams in multiple situations. Willingness to keep a flexible schedule, and/or travel as required in supporting operational needs, and working autonomously from a remote location.

Creative thinker, effectively investigate technical issues and seeing them through to resolution, always looking for alternative solutions of customer inquiries in a considerate and timely manner.

Proficient understanding of utilizing leading technology for inventory controls – SAP platforms, work-flow tools, software packages, and business applications. Bilingual: Spanish-English

PROFESSIONAL EXPERIENCE – Aviation Logistics/Customer Service

LOGISTICS SPECIALIST SUPPLY CHAIN LUFTHANSA TECHNIK LOGISTIK GMBH LAXT/CA916 LUFTHANSA TECHNIK LOGISTIK AMERICA LLC May 2017 – Present

• Perform daily freight consolidation/forwarding of customer material within the Lufthansa Technik Logistics Network & Customers.

• Execute daily customer support operations including responding to questions and following up on reported issues.

• Process and execute export documentation according to instruction and procedures, including planning, booking, and EEI filings, in accordance with IAC requirements. Drive company vehicles for delivery and pickups, of freight around the airport as directed.

• Active contributions to help achieve team goals and KPIs by coordinating and executing LEAN process in our transportation services for AOG civil aircraft material for our airline carriers. Perform Level 1 receiving inspection functions on behalf of Quality Control.

• Coordinate with customers, delivery service providers, civil air-transportation carriers and external providers of transportation services.

PROFESSIONAL EXPERIENCE – Aviation Logistics/Customer Service

AVIATION STORES SPECIALIST LUFTHANSA TECHNIK COMPONENT SERVICES LLC

LAX/UHBW Aug 2015 – Apr 2017

• Responsible for maintaining the process of civil aircraft material such as receiving, binning, shipping and issuing of aircraft parts to local station as well as recording, reporting and dispatching material, entered data into SAP systems to maintain up-to-date records of material assets.

• Worked in cross functional capacity to influence changes to ensure operational standards were met to achieve service levels as needed for 17 external stakeholders, and daily demand of aircraft materials for replenishment and maintenance requirements.

• Maintained on a daily basis shared service operations with other Lufthansa Group members to ensure proper flow of information to resolve discrepancies and deliver support and cooperation to procurement staff and customer requirements. Performed flight spares Kit Inventories and processed serviceable and unserviceable parts returns.

• Provided supply base management in a highly regulated environment, including importing and exporting materials pertaining to required airworthiness certificates for aircraft material and associated regulatory requirements.

• Responsible for monthly and weekly tasks as assigned such as Calibration & Shelf-Life review as well as Cycle and Inventory counts.

• Monitored the effectiveness of operating procedures, space utilization and protection of equipment. Ensured all machines and equipment operated safely, managed daily interactions with personnel, and supported logistic and store operations, policies and procedures of civil aviation requirements.

PROFESSIONAL EXPERIENCE – Aviation Customer Service

LEAD PASSENGER SERVICE AGENT LUFTHANSA GERMAN AIRLINE

LAX/ST CONTRACT HALLMARK AVIATION SERVICES Feb 2012 – Feb 2014

CONTRACT EVERGREEN AVIATION GROUP LOGISTICS ENTERPRISE, INC. Aug 2009 – Jun 2011

• Administered check-in process, arrival process thru CBP, transfer desk, and passenger control systems.

• Maintained the highest level of customer service to Lufthansa personnel and passengers.

• Coordinated daily workforce plan training, documentation related to passenger check-in, and monitored schedule adherence.

• Performed a vital role in the security of the airport and passengers by supporting other compliance programs related to facility safety and security, as well as conducting security checks at check-in and boarding.

PROFESSIONAL EXPERIENCE – Customer Service/Human Resources Managerial

OPERATIONS MANAGER DG THERAPY GROUP, INC

STATE OF CALIFORNIA EARLY INTERVENTION PROGRAM Aug 2008 – Jul 2009

• Established and maintained relationships with all State funded facilities.

• Explored alternatives and positions to reach outcomes that gained all parties' support and acceptance.

• Trained employees on web-based scheduling and billing system.

• Forged relationships with key personnel at public facilities.

• Developed a customized, scheduling software to meet customer needs

PROFESSIONAL EXPERIENCE – Aviation Customer Service/Logistics

GROUND OPERATION COORDINATOR UNITED AIRLINES

ADMINISTRATIVE AGENT: BAGGAGE SERVICE OPERATOR “BSO” LAX/CG RAMP SERVICEMAN May 2006 – Jul 2008

• Coordinated all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding.

• Ensured that all baggage delivered to BSO office was properly researched and re-routed to passengers PNR or final destination.

• Actively searched for and communicated all-irregularities, supervised baggage activities/loading to insure proper BSO or RSP manpower adjustments. Secured bag scan handling and coordination of all operational activities planeside.

• Communicated and reported regular (recurring) as well as special (one-time) activities and root causes of baggage delivery failures and PAWOB to baggage service supervisor, on a timely basis.

PROFESSIONAL EXPERIENCE – Aviation Scheduling/Billing/Accounting

FLIGHT COORDINATOR/ADMINISTRATIVE ASSISTANT WORLDWIDE FLIGHT SERVICES

GENERAL MANAGER WFS CABIN SERVICE: BILLING Nov 2005 – Jan 2008

• Captured operation/flight activities on a daily basis and maintained Excel monthly billing and documentation.

• Researched all exceptions to daily billable items pertaining to cabin service contracts, daily statistics, and monthly Ops reporting.

• On a weekly basis, meet with United Airlines representative to Audit and Review the contents for validity and accuracy, and corrected any discrepancies or irregularities in services performed.

AIRCRAFT SAFETY/LOAD SECURITY GATE SAFE PROGRAM: WFS

• Conducted a physical search of the empty interior of the aircraft including closets, lavatories, galleys, trash receptacles, storage bins, seat backs, seat pockets, life vests, seat cushions and overhead bins on all LAX United Airlines outbound/originating aircraft.

PROFESSIONAL EXPERIENCE – Aviation Logistics

RAMP MATERIAL HANDLER/SORTER AIRCRAFT LOAD COORDINATOR FEDERAL EXPRESS CORPORATION

LAX/HUB RAMP SERVICEMAN OPERATION Apr 2002 – Jan 2008

• Member of the Safety Committee at LAX HUB, enhanced FOD awareness, and elected member of the Safety Continuous Improvement Team (SCIT) representative for my workgroup every year since 2003.

• Ensured adequate workflow and load, performed ramp functions, and supplied support in a timely, safe and efficient manner.

• Processed US Postal Freight (up to 160 ULD/4 hour span) from CTV to Appropriate Destination Aircraft.

• Ad Hoc liaison with US Post Office agents and FedEx flight operations in regards to standard regulations and practices.

PROFESSIONAL EXPERIENCE – Aviation Technical Trainer

GOVERNMENT TRAINER ADVANCED INTERACTIVE SYSTEMS, INC

BOEING CONTRACT OJT / BST INSTRUCTOR 2001 – 2002

• Provided on-the-job "OJT" training for new TSA Employees at major airports throughout the United States.

• Reviewed and evaluated work performance of TSA Baggage Screeners nationwide.

• Successfully completed classroom and airport certification training for TSA airport security equipment implemented after 9/11.

CERTIFICATES

AIRFRAME & POWER PLANT MAINTENANCE TECHNICIAN: 2011 FAA PART 147 APPROVED CERTIFICATE

MB CERT: 2004 COMMUNITY EMERGENCY RESPONSE TEAM– TEAM MEMBER & FEMA 2012 TRAIN-THE-TRAINER

LUFTHANSA AIRLINES: 2009 Brand Ambassador/Lead Customer Service Agent/Service Sells Excellence/Business Ethics & Conduct

UNITED AIRLINES: 2006 Ground Operations / Customer Service Agent

BOEING/AIS: 2002 Baggage Screener Training Program

EDUCATION

Embry-Riddle Aeronautical University, Los Angeles, CA B.S. DEGREE: AVIATION MAINTENANCE SCIENCE: Nov 2020

El Camino College, Torrance, CA C.A.A.D.A.C ALCOHOL & DRUG COUNSELOR CERTIFICATE: Jun 2013

Crimson Technical College of Aviation, Inglewood, CA AIRFRAME & POWER PLANT CERTIFICATE: Jun 2011

El Camino College, Torrance, CA A.A. SCIENCE EARLY CHILDHOOD EDUCATION DEGREE: Jun 1996

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