William R McBryde

adcskp@r.postjobfree.com

704-***-****

https://www.workmarket.com/profile/41695500

CERTIFICATIONS AND SKILLS

Certificate Database Administration RCCC

Diploma Information Technology RCCC

Apple Certified Associate

XEROX Certified Technician

Palo Alto ACE Certification - PAN-OS 8.1

Telecom training - AT&T 2011 - Ethernet, DSL,

VoIP, Cabling experience

NC Electrical Contractors License - Universal CFC Card Four Year Electrical Apprenticeship

Fire Alarm system experience - Process Automation experience Customer Service and Education

Avaya, NEC, Cisco phones and PBX

VoIP, DSL, POTS Troubleshooting

NCR Kiosk and POS devices / Firewall and Switches

Sierra Wirless Device / Meraki AP installation and configuration Apple MDM, iPhone and iPad deployment

iTunes / iCloud / Apple Configurator

Windows 7 to 10 / SysInternals tools

Windows Server 2008 – 2012

Office 365 / Microsoft Teams migration from Skype for Business EXPERIENCE

Work Market 10/2017 - present

IT Consultant

PROFILE - https://www.workmarket.com/profile/41695500 Troubleshoot, install, and maintain IT systems. Troubleshoot and repair hardware, software and network equipment, including Data Centers. Install communication wiring, switches, and devices, like Netgear, SonicWall, Dell PoE switches, and FORTINET devices. Ethernet, Coax, and PoE terminations. Avaya, NEC phone VoIP PBX installation. Apple Mobile Device Management. Work with Mind Wireless team to unlock iPads and iPhones. Cell backup and User upgrades. Apple Configurator, and other phone tools. Windows and Macintosh support. Hard Drive swaps and PC upgrades for businesses. Point of Sale troubleshooting, and receipt printer configuration. Motorola Scanner and printer administration and troubleshooting. Server 2012 and SQL user profile configuration experience. Assign POS access rights including Active Directory configuration. Camera troubleshooting and remote security camera repair. Build advertising displays for corporate customers, including a recent project with Toys R Us. Customers include AMC Theaters, Aflac, Aetna, Atrium Health, Enterprise Rental, Ferguson, Dollar Tree, Healthy Home Markets, Home Depot, AT&T, NCR, Sonic Automotive, and Verizon. Assigned to Sonic Automotive Corporate Office Charlotte NC 02/2019 - 06/2019 Apple Mobility Customer Support

Complete inventories of Apple, PC, and Network products and devices. Sort, Inventory, Tag, and Organize 3 separate storage area locations. Create Excel Spreadsheets, and updated lists of devices on hand. Mobile Device Management. Support Apple customers. Utilize Air Watch, Apple Configurator, and the iCloud to backup, restore and upgrade corporate customers to new devices. Port, and register numbers, issue SIM cards, and install Management Profiles. Configure user accounts including Email, and Company assigned Applications. Clean, restore, and ship devices. Coordinate with Support Desk, and Mind Wireless to reset iCloud locked devices. Test battery levels of iPads and iPhones to separate E-Waste from usable devices. Software updates, and iTunes configuration.

PC and WiFi troubleshooting support as needed for corporate meetings, and functions. Relocate AV equipment; install multiple display monitors, and MS Surface support.

Wells Fargo Charlotte NC 07/2018 - 10/2018

Retail Technology Delivery Support

National Windows upgrade support project. Check in and check out Field Technicians as they complete Wells Fargo sites across the country. Update and modify database records, balance branch spreadsheets, and maintain the latest site information as project continues. Track site status, notate troubles, and escalate tickets as needed to ensure Site integrity. Track branch shipments, verify machine serial numbers, and clarify installation steps as needed. Coordinate with managers on time frame, and provide SODA challenge codes as needed to discuss branch information. Assist with administrative management, directory maintenance, logistics and equipment through Wells Fargo systems. Work alongside IT configuration team to ensure site equipment complied with company standards. Answer Technician questions, or escalate call as needed. Manage and update documents. Inform site manger as needed. Move to the late shift to fulfill staffing needs. Completed various PAC 2000 training related to Wells Fargo Technical Support systems. Optum Concord NC 08/2016 - 01/2017

Customer Service Representative

Won award for maintaining high quality Customer Service Standards. Support NY and NJ Medicare, and Medicaid customers. Advise members of the scope of benefits. Primary Care Physician, Dental, Vision, and Behavioral Health research for customers, assignment, schedule appointments, verify addresses, and issue new ID cards. Inform member of HEDIS gaps in care. AS400 Pharmacy configuration, query, and medication research for Prior Authorization requirements. Issue 24 hr. overrides for members to pick up medications, when Authorizations are on file. Coordinate with Optum, local Pharmacies, and Providers to assist customers. Follow HIPPA protocol, keep member records safe, and challenge callers inquiring, or assisting users with medical concerns. Work to resolve Dental and Durable Medical Equipment issues for clients. Reach out to Providers, Prior Authorization, and Appeal teams to resolve issues. Work with Logisticare to secure transportation for members as needed. Work with March Vision Care to assist members with vision benefits. Navigate FACETS, Reflections, ePaces, NY State of Health, Excel forms, and other applications. Maintain databases to assist customers, and update tickets, and records. Use Bria softphone, and Jabber to conference members, and assist fellow team members, and resolve chronic issues. Xerox 02/2015 - 02/2016

ASE Technician – Xerox

Support print customers using various Xerox copiers, and printing processes. Replace Copier consumables. Load, backup, and update software. Troubleshoot drivers, and solve connectivity issues. Resolve quality, and repeating defect problems. Educate customers on UI uses, including image enhancement, and copy quality, and fax resolution for presentations, and documents. Diagnose troubles to the board, and I/O level, and replace components as needed. Configure device settings via the UI touch panel, and the CentreWare web interface.

Support Tryon Street location Xerox print shop, and staff. Troubleshoot Pre Press machinery, and equipment break downs. Machinery includes various Hole punchers, Binders, Laminate maker, and cutters. Load machines with paper, clear jams, and other functions to keep the copy making process going. Address minor print issues on the C700, and J75 Color Press to maintain production, and avoid trouble-calls. Troubleshoot network, and communication issues as needed to ensure machine communication, job order registration, and print job submissions.

Logistical functions include vendor escort, parts inventory, shipping, spreadsheet creation, and records updates. Coordinate with Logistics and delivery drivers to facilitate machine moves, and shipments. Work with local users for internal Copier moves, and equipment set up, and removal.

DNP Imagingcomm America 08/2014 - 01/2015

Technical Support Representative

Support end users, and company sites, troubleshooting photo lab, and dye sublimation printing processes. Route calls to proper technicians, and call ques. Collaborate with Canon, Walgreens, and FedEx Office technicians. Use EPICOR, and Remedy Ticketing systems. Utilize Cisco AnyConnect, ScreenConnect, and other tools to remotely configure client print drivers, and settings. Work with Windows XP, through 8.1, and MAC 10.4 through 10.6+ OS's on Computers, and devices including iPad, Microsoft Surface, and Smartphone's. Change printer ICM color profiles, adjust lab Administration settings, and rebuild Apache databases using pre configured scripts. Troubleshoot color, and quality issues. Walk customers through troubleshooting, inspecting, and cleaning high end printers including poster printers, and plotters. Troubleshoot OS print ques, and verify lab connectivity. Troubleshoot Sony products, including SnapLab, and Picture Station, and various Cameras. Make software adjustments to assist users with Photobooth, Passport, and other software setups like Darkroom. Troubleshoot and, adjust boarders, and print sizes. Work with other providers to troubleshoot problems, and dispatch technicians. Verify equipment warranty status, create Orders, RMA's, and provide tracking information. Global Linking Solutions Charlotte NC 10/2013 - 02/2014 NOC Technician

Work with GameStop, PepsiCo, and Dominos franchisees and representatives. Process and assign severity status of customer network trouble tickets. Perform phone cop role, as needed, routing incoming calls to proper departments. Work with Clients, and Carriers to ensure service performance, and connectivity. Instruct, and assist customers with PuTTY sessions to modify, and verify Cisco router configurations. Work with Carriers to verify, and configure modems, and monitor service circuits. Work with Carriers on Technician dispatches, monitor, and update customers on ticket status. Refresh VPN tunnels, and verify route settings with SSH sessions from a Linux terminal. Work chronic and bouncing service tickets. Perform layer 1 troubleshooting with customers, and keep them informed on any changes, status, or modifications necessary to ensure services. Troubleshoot VPN, and camera equipment access, and RMA equipment.

Kelly IT Services Morrisville NC 06/2013- 08/2013

IT Analyst – Duke Medicine

Assist Doctors, Nurses, staff and students solving technical problems. Manage Microsoft Active Directory, Lotus Notes, and vendor specific accounts. Utilize Remedy ticketing system, and knowledge base, to create and escalate troubles to proper departments. Use Tivoli to remote to customers' workstations and assist or solve application or printing problems. Troubleshoot Citrix virtual applications, VPN connections, and WiFi connectivity. Support iPhone, and Android devices. Unlock, and reset Windows user's accounts, and passwords. Resolve Exchange mail authentication troubles, and reset passwords as needed. Remotely install and troubleshoot printers including Zebra medical device printers. Troubleshoot Cisco IP phone issues, and ISP troubles at remote medical facilities. Issue PGP tokens to customers locked out of their machines. Ensure, secure medical records, to comply with Federal and local laws.

Daimler Truck North America Mt. Holly NC 10/2011 - 02/2013 Maintenance Mechanic Electrical

Maintain heavy truck production tools and equipment including Demag cranes, hoists, and heavy lifts. Make adjustments to keep truck rail de-nester machine running for production. Replace AB Powerflex drives, install breaking resistors and back up programs for safe keeping. Manipulate PLC programs as needed for troubleshooting. Perform Installation and upgrade projects for Automation Designer including Industrial Control Panel construction, PLC, and Ethernet terminations. Repair Rite Hite and other high speed roll up doors and dock locks. Troubleshoot safety circuits and track door mechanism when damages occurred. Repair arc stud welding guns. PM and repair truck dynamometer, brake testing machines, and Huck hydraulic fastener tools as breakdowns occur. Assist other mechanics in troubleshooting mechanical, electrical, and communication systems including DeviceNet. HMI and SCADA adjustments as needed for lighting, building, and production systems. Install and configure Atlas Copco machinery and software. De-energize and transport 4160v and 480v breakers for testing and servicing during facility shut down. AT&T 01/2011 - 07/2011

Premise Technician

Won 4 star award two months in a row for maintaining Customer Service, No Repeats, Quality, and Safety. Install and troubleshoot DSL, VoIP, POTS filters, Internet Service, and Television in customer homes and businesses. Set up small networks and interface customer equipment with company provided equipment. Solve customer concerns, and address problems during and after installation. Terminate Ethernet, voice, and Coax cabling for install demands. Run battery of tests using JDSU, PC and other telephony tools to ensure performance of network and customer services. Resolve chronic trouble calls. Escalate issues as needed. Install temporary jumpers in cut drops to restore customer services, until permanent splicing could be performed. Upgrade customers upon request to new equipment and services. Educate customers in use of company products and ensure satisfaction to the best of my abilities before departure.

Philip Morris USA Concord NC 09/2001- 09/2010

Maintenance Technician Electrical

Assigned to facilities for several years where I troubleshot, electrical, pneumatic and instrument systems. Calibrated Rosemount RTD transducers. Replaced solenoids and other controls (4-20ma) for closed loop chilled, and process water. Worked primarily with 30 lb steam for air handlers and reheat coils. Replaced condensate pumps, motors, and drives upon failure. Responded to facility emergencies. Also troubleshot and repaired high speed cigarette manufacturing machines including the Protos 2 cigarette maker, and Molins MFE. Gained working knowledge of Phoenix controls and PLC's. Adjust Videojet ink printers to maintain strict print tolerances. Performed Safety and Quality roles, in a 5S lean manufacturing area. Load PLC Programs on HVAC equipment such as Dust Collectors and Air Washers. Thermal imaging, and testing. Continental General Tire Charlotte NC 12/1999 - 08/2001 Automatic Palletizing Set up Technician

Performed maintenance and repair on a RMT Robotics automatic palletizing system. Operated and maintained robotic system with four gantries and eight, three axis robots. Operated and maintained AB controlled railcar tire transport system. Obtained experience with QNX operating system. Modified and maintained tire tread code database for production. Assisted production workers maintaining finished tire flow to the warehouse. Solve high speed communications problems, and troubleshot automatic spin balancing machines.

Avid Solutions Winston- Salem NC 01/1997 - 11/1999 Panel Shop Foreman

Completed instrumentation updates to Kimberly Clark facility in Lexington NC. Guided construction, and installation of industrial control panels. Organized, inspected, and prepared panels for shipment. Worked with engineering to complete projects under pressure deadlines. Instructed workers in various duties of the panel construction and project fulfillment. Calculated field motor loads for cable sizing to reactors and VFD’s, installed PLC, HMI, MMI, and modems for remote panel operation. Work with engineering to design and implement a solution to supply 3 phase power from a single phase system to test large VFD’s prior to control panel shipment. Assigned to AMP Inc. Completed a Gold Electroplating line installation in Singapore. Worked with Asian engineers to solve a phase rotation problem, and assist mechanics to complete the project. Gained experience cutting, drilling and tapping stainless steel. Assemble and wire YAG laser system, and assist with wastewater upgrade project installing float limit controls and de-ionized water station at AMP facility in Winston - Salem NC. Worked with teammates to comply with European electrical codes, on a plating line bound for Germany.

Watson Electrical Construction Company Winston- Salem NC 08/1987 - 08/1996 Licensed Journeyman Electrician

Installed, upgraded and maintained industrial, commercial, and residential electrical systems. Constructed various load centers including MCC, PLC, Ground-ring, Switchgear, industrial controls and bus-ways. Performed layout of branch circuitry. Responsible for project control, completion, and supervision of employees. Installed low to medium voltage services including a 4160V stress cone / service upgrade project for Owens Illinois facility in Lexington NC. Install and test Simplex Fire Alarm installation projects at Volvo White, Piedmont Retirement community, and Davidson Community College. Complete upgrades on Federal Courthouse in Greensboro NC. Perform Trenching / grading, Core drilling, Telephone conduits, and low voltage controls installation of the Lawrence Joel Veterans Memorial Coliseum project. Return at a later date to complete Parking Lot lighting pole installations. Use power, and powder activated tools, scissor, boom, and crane lifts to install lighting. Work in areas from 0 to 99 feet installing circuits and conduits. Size conduits and wiring, work with AC and DC voltages in PLC, Motor Drive, and Power and lighting control systems. Install service disconnects for Fire, and HVAC systems. Coordinate with General, and other site contractors to complete projects in a timely manner. Complete Service calls for Commercial and Residential customers in the Winston-Salem NC area. Work with office staff to ensure proper customer billing, and record keeping. Complete Low Voltage Christmas lighting project for Thruway shopping center in Winston NC. Travel and complete projects in the Raleigh and Charlotte NC areas when necessary. Completed a four year electrical Apprenticeship under CECA and the State of North Carolina. Passed Greensboro City Journeyman Electrical Card exam in summer 1995 Passed State of North Carolina Electrical Contracting Exam in September of 1995

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