Manager Engineer

Angeline R. Bray

********.****@*****.***

Rogers, AR 72758 • 479-***-****

PROFESSIONAL EXPERIENCE

Infosys, Ltd Bentonville, AR 01/2019 – 01/2020

Lead Program Manager

Supervised and collaborated with stakeholders, engineers, developers and analysts to ensure that work was completed on time and within budget. Developed and tracked strategic computing, data control, security, disaster recovery and risk management. Primary point of contact for all project communication with stakeholders and executive leadership. Provided status updates, projections, statistics, analytics, and budget trends. Participated in staffing actions and decisions, including recruitment, hiring, supervising and training new hires.

Led application migration project with projected savings of over $4 million (US) dollars

Revived stalled data migration project with unresponsive application owners and via direct influence gained 99% participation by increasing, streamlining and conveying clear and concise communications while level-setting expectations

Managed the reinvention of confidential employment process to an in-house system which included migration of .net to Java while recreating the customer experience interface and ensuring continual compliance with all Federal and State laws with estimated savings of over $12 million (US) dollars Walmart, Inc. Bentonville, AR 06/2015 – 05/2017

International Program Manager

Spearheaded the renovation of the entire project portfolio for Executive, Corporate and International HR. This was done by analyzing, reviewing and developing both new and existing projects. Once in place, the proposals that were developed from the projects were then presented to Leadership for approval.

Served as head of communications for all international divisions

Led the team in evaluating and redesigning the international compensation connect site, resulting in a more intuitive user interface and a faster, more streamlined communication between international teams

Continued Project Management role by working closely with business partners to create tool kits, documentation, flow, timelines, resource management and process redesign which drastically reduced time with on boarding, reduced the number of meetings needed and drove the time of the primary project length from nine months to four.

Consistent compliance with Federal and State laws, regulations and HR guidelines

Supported and implemented business solutions to ensure 100% confidentiality and security

Accountable for individual associate compensation reviews, award recommendations and severance packages

Responsible for reviewing vendor contracts and negotiating SLA’s and financial agreements International Program Manager 10/2012 – 06/2015

Led and supported over 175 projects across both domestic and international markets. Built and maintained relationships with key stakeholders by helping to identify business needs, defining and following necessary processes and practices, monitoring progress and charting results and recognizing and capitalizing on improvement opportunities. lead customers through project management process by assisting with the administrative items (budget, scope, business requirements, technical design and documents of understanding), developing project plans, creating communications and presentations for leadership and gaining needed approvals

Completed work stream for a large-scale Teradata project that had a cost savings of over $6 million (US) dollars by recycling over 200 square feet of data center space and reducing immediate need for additional space

Spearheaded a large-scale repair and depot project for hardware in United States stores receiving departmental accolades

Supported projects for Walmart Asia, including: a disaster recovery redesign with implementation; several major network overhauls; server upgrades; hardware eliminations; and backup redesigns with deployments Senior Systems Engineer 06/2008 10/2012

Primary responsibility was to manage the email system for the entire company, worldwide. This included but was not limited to maintaining the Outlook application and various versions, maintaining the email servers, mailboxes, virtual mail, active directory accounts, permissions (from end user and guest accounts to security and executive accounts), creating and implementing group and global policies, assisting in internal investigations, life cycles and reporting. Angeline R. Bray

********.****@*****.*** • Rogers, Arkansas 72758 • 479-***-****

Supported an environment of about 65,000 workstations by collaborating with customers on their needs, working problem tickets, finding root causes to repeated issues and implementing changes to resolve them. Provided support to key stakeholders at all levels from end user to Executive Leadership

Supported an environment of about 65,000 workstations by collaborating with customers on their needs, working problem tickets, finding root causes to repeated issues and implementing changes to resolve them

Served as a point of contact on four large projects that were implemented throughout the environment; Office 2007, Internet Explorer 8, Windows 7 and Office 2010

Created and facilitated both end user and technical training for Office 2007 for the entire company worldwide

Conducted interviews and made recommendations on qualified applicants for open positions on the team Senior Case Manager 5/2006 – 06/2008

Investigated and worked to settle bodily injury claims which occurred in Walmart Stores and Sam’s Clubs for five states. Collaborated with in-house and claimant attorneys on pursuance and settlements. Maintained understanding of current licensing as well as state and federal laws and jurisdictions. Conducted investigations via interviews, photographs and surveillance video to determine proximate cause and liability.

Managed an average workload of 160 claims with a typical settlement rate of 65% below demand

Served as a mentor for new associates and teammates

Received numerous performance awards as well as countless accolades from customers and peers alike for customer service and claim resolution

Gateway Computers North Sioux City, SD 04/2001 – 06/2004 Lead Engineer

Executed engineering activities such as design, test, checkout, modification, fabrication and assembly of electro- mechanical systems, experimental design and specialized equipment.

Executed engineering activities such as design, test, checkout, modification, fabrication and assembly of electro- mechanical systems, experimental design and specialized equipment

Conducted detailed experimental testing to research and remedy malfunctions

Performed maintenance, upgrades, troubleshooting and repairs on computer hardware, software, telecom and peripheral equipment for over 4,000 systems in a multi operating system environment EDUCATION

Ashford University Clinton, IA Bachelor of Arts, Criminal Justice 2010 Awarded grant into Master’s program due to academic success NW Arkansas Community College Rogers, AR Assoc of Applied Science, Paralegal Studies 2006 Recipient of the Triumph Award for 2006 Female College Student of the Year PROFESSIONIAL DEVELOPMENT/ CERTIFICATES

ITIL v3

Lean Six Sigma White Belt

Ace Forensics

Notary Public

SKILLS

Leadership, Scrum, Agile, Waterfall, Vendor Management, Disaster Recovery, Organizational Design, Process Design, Resource Management, Change Management, Analytical, Risk Management, Training and Mentoring, Application and Data Migrations, SharePoint, Jira, People Development, Digital Strategy and Transformation, System Support and Optimization, Business and Technology Alignment, Communication Angeline R. Bray

********.****@*****.*** • Rogers, Arkansas 72758 • 479-***-**** PHILANTHROPY

Meals on Wheels Benton County 04/2013 – 04/2016

Habitat for Humanity 06/2011 – 03/2015

Children’s Miracle Network 05/2007 – 03/2015

Prairie Creek Property Owners Association 03/2009 – 03/2012 Legal Aid of Arkansas 01/2005 – 05/2006

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