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Customer Service Manager

Location:
Oakville, ON, Canada
Posted:
April 13, 2020

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Resume:

waitress/hostess/sous chef, Nonna’s oven; oakville, ontario — 2017-2019

- I began as a dishwasher but through good work ethic and time management skills I quickly moved up the ranks to more challenging positions in the restaurant.

- Was trained to develop exceptional customer service skills.

- As I gained more experience, I was asserted a leadership role by helping train new/other staff.

- I adapted to the fast pace environment in a short period of time, and due to my quick-learning abilities I was also required to help the chef prepare foods like pizza, salads, and pasta etc.

Ski instructor, glen eden; Milton, Ontario — 2015-2018

- At Glen Eden, I was required to teach people of all ages how to ski, I taught the levels beginner to intermediate.

- I was trained to maintain safety in a highly-populated environment

- I was required to be very punctual and well organized as well as communicating with the parents of most/all the children I taught, to be clear and concise of what we were doing that day, our goals and how their child was performing.

- My problem solving skills improved as I was placed in unpredictable scenarios.

- In addition to my previous point, there were several instances where I was asked to take over an absent employee’s class, where I quickly had to adapt to determine the class’ ability and what was necessary to teach them.

camp counsellor, seventh-day adventist church camp; oakville, ontario — 2014-2015

- At Seventh-Day Adventist Church Camp, I was a volunteer camp counsellor.

- I interacted with numerous amounts of children and my responsibilities were to keep the children safe and happy.

- It was important to be a team player and maintaining a positive working environment.

- Communication with the staff and children was highly important to keep organized.

donations collector, salvation army; oakville, ontario — 2014-2015

At the Salvation Army I volunteered to collect money for those in need. I had to be very punctual and organized, in order to set up the booth and interact with the public, which also contributes to customer service and marketing skills.

Education

George Brown College, Toronto, Ontario - Certificate, 2019-2020

Thomas A. Blakelock High School, Oakville, Ontario — Diploma, 2014-2018

References

Dianne, Owner of Nonna’s Oven Oakville - Phone #: 416-***-****

Ashley, Chef at Nonna’s Oven Oakville - Phone #: 647-***-****

Aj Leeming, Manager, Programs & Services at Conservation Halton Kelso/Glen Eden - Phone #: 905-***-**** ext. 1243

Greg Mullins, Administrator, Programs & Services at Conservation Halton Kelso/Glen Eden - Phone #: 905-***-**** ext. 1234



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