Customer Service Manager

SYLVIA BENNETT

**** ** **, ******, ** T*J *B*

C: 902-***-****

adcshk@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

SKILLS

•Excellent customer service skill

•Hourly shift management

• POS systems

•Personnel development

•Customer Relations

•Merchandising

•Detail-oriented

•Mathematical aptitude

•Store displays

•Customer-oriented

•Goal-oriented

•Strategic Thinker

•Staff training and development

WORK HISTORY

Ledcor

Administration/ Fort McMurray

October 2018- present

Onboarding

Data entry

Certification record files

Travel administrator for crew and staff members

Trouw Nutrition

Customer Service

June 2015 – October 2018

•Inside sales/daily cash/accts payable/accts receivable

•Processing customers orders over counter, phone/fax/email

Dollarama

•Store Manager training

•May 2014 to Oct 2014

•Worked with 7 store managers in total, overseeing all store operations

•Inventory controls/cash controls/hiring process/discipinary processes

•Scheduling/merchandising/vendor procedures

Retail Site Manager, 12/1989 to 03/2014

Circle K – Enfield, NS

•Managed staff of 20 to 25 sales associates, 1 team leaders and 2 assistant managers.

•Assigned employees to specific duties to best meet the needs of the store.

•Instructed staff on appropriately handling difficult and complicated sales.

•Hired, trained and evaluated personnel in sales and marketing.

•Examined merchandise to verify that it was correctly priced and displayed.

•Reported to the district manager regarding all the store and staff issues.

•Generated repeat business through exceptional customer service.

•Managed inventory of $180,000 with .02% shrink.

•Achieved 126%of budget targets, awarded with a trip to Dominican Republic in 2013.

•Maintained customer service target of 85% and higher, through coaching and leading up to 25 employees.

EDUCATION

Diploma with honors: Business Administration, 1989

Kingstec NSCC - Kentville, NS

Certificate with honors: Food and Retail Management, 1997

Cornell University - New York

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