Customer Service Manager

Sheena Berk

**** ***** ****** *****: 330-***-****

Austintown, OH 44515 Email:adcsh9@r.postjobfree.com

Customer Service/Administrative Assistance

• Over 20 years administrative experience in a high-paced environment

• Display good character and judgement

• Hardworking, detail oriented with the ability to multi-task

• Outgoing personality, excellent presentation and communication skills EXPERIENCE

10/2013 – Present Extrudex Aluminum, Inc. North Jackson, OH Administrative Assistance

• Greet and direct customers and vendors

• Screen resumes and schedule interviews for Human Resources

• Maintain and enter BOL and Tolling credits

• Prepare and send invoices

• Scan quotes and acknowledgements for sales department

• Receive and ship packages via Fed-Ex/UPS; organize incoming and outgoing mail

• Arrange travel accommodations for out of town guests 11/2009 – 08/2013 Sweeney Chevrolet, Buick, GMC Boardman, OH Managing Receptionist

• Operate main switchboard; answering/directing incoming calls

• Greet/Direct customers in a positive and professional manner

• Issue temporary vehicle tags through BMV system

• Update/Maintain weekly inventory sheets

• Receive/Receipt of cash payments from Finance Managers 09/2006 – 08/2008 Harley Davidson of Youngstown Canfield, OH Receptionist/Customer Service

• Operate main switchboard; answering/directing incoming calls

• Greet/Direct customers in a positive and professional manner

• Train new hires on general customer service and switchboard

• Receive incoming merchandise; Handle Accounts Receivable

• Assisting with the setup and planning of stores promotional events 09/2004 – 08/2006 Phoenix Environmental & Contracting Services Mineral Ridge, OH Office Manager

• Answer/direct incoming calls

• General bookkeeping

• Handle Accounts Receivable/Accounts Payable

• Track employees hours/issue payroll

• Handle banking

• Coordinate travel itineraries for owner and general contractors

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