Policy Change Associate

GRANT EMMANUEL R. ZURBITO

Blk ** Elot * Danao st. Dela Costa Homes II Novaliches Caloocan City

Contact No. +639*********

Email Address: adcsg8@r.postjobfree.com

Objective: To obtain a position that would best fit my qualifications and develop further my skills and talents for continuous career development.

EDUCATIONAL ATTAINMENT:

Tertiary:

Bachelor in Public Administration (2014-2018)

University of Caloocan City (UCC)

Congressional Campus, Vicas North Caloocan City

Secondary:

Lagro High School (2010-2014)

Misa de Gallo, Novaliches, Quezon City, Metro Manila

Primary:

Horacio Dela Costa Elementary School (2004-2010)

H Dela Costa Ave, Novaliches, Caloocan, Metro Manila

Work Experience:

MBPS (Manulife Business Process Services) as Policy Change Associate

Manulife Building, UP North Science & Technology Park, Commonwealth Avenue, Diliman, Quezon City 1101.

From:July 03, 2018 to February 28, 2020.

Soft Skills:

• Above average communication skills written and oral

• Strong time management and multi-tasking skills

• Adaptable to change

• Willing to render overtime

• Can work under pressure.

• Can work with minimal supervision.

Responsibility as a Policy Change Associate

• Update policy details as requested by the advisor or policy owner, including but not limited to face amount, payment mode, and address.

• Modify account information such as ownership, and beneficiary

• Provision of policy values and statements as requested by clients.

• Terminate, and/or reinstate policies within agreed upon limits and provisions.

• Process money in and money-out transactions

• Contribute to process improvement initiatives in the department.

• Consistently meet or exceed productivity and quality objectives.

• Maintain effective, courteous, prompt, and professional communication (written/verbal) with internal and external clients.

• Respond to requests received from internal and external customers. This involves determining the best course of action to address the issue and accurately processing any necessary transaction(s).

• Participate in on-going training.

• Work closely with other areas and locations of Policy Owner Services to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.

Technical Skills:

• Computer literate

• Booting and shutting down computer, using mouse and keyboard

• Keyboarding skills

• Alpha numeric: 28 wpm

• Numeric: 33 wpm

• Paragraph: 40 wpm

Tools used:

• MLI Mainframe/Reflection

• Lotus notes

• Outlook

• Skype business

• Microsoft Word and Microsoft Excel

• AWD

• Right fax

• Equifax

Senior Team Leader: Andrew Lagmaan

Contact number: 099********

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