Sales Customer

Alexandra Shea

Charlotte, NC - 704-***-**** - *******@*****.***

Experience:

Hearst Magazines. May 2019 – Present

Accounting Analyst – Digital Media Customers

Manages Digital Media portfolio from billing, cash applications to AR (Order to Cash)

Resolves invoicing and receipt discrepancies with internal sales and purchasing teams

Communicates with customers regarding billing and cash received

Performed A/R functions including generating aging reports, posting of payments to customer accounts, invoicing and processing checks and electronic payments.

Account analysis and reconciliations done daily

Created and maintained cash flow analysis

Assisted with month end closing procedures and financial statement preparation

Posted and analyzed high volume of cash receipts on a daily basis

Assisted year end accounts receivable audits

Manages customers including Twitter, Skimlinks, Facebooks and OpenX

Created SOP’s for new procedures and Training Documents for new hires

Utilizes Excel, Oracle Cloud, ADDepot and Sidetrade on a daily basis

TTI Floor Care. November 2017 – April 2019

Credit Analyst

Analyze customer accounts including collections and deductions to ensure accounts are current

Extensive contact with customers and other external entities to identify, research, analyze and resolve complex issues pricing, freight and advertising discrepancies

Handles Tier 1 accounts such as Walmart, Walmart CA, Kohl’s and BJ’s

Manages each client’s unique Vendor Compliance rules and requirements

Communicate with customers to audit and verify claims

Account reconciliations and making appropriate general ledger entries

Responsible for entering co-op agreements and accruals

Manages SKU returns, damages and shortages as well as Freight Compliance claims

Works cross-functionally with transportation and distribution, finance, sales and channel marketing departments in order to ensure customer accounts are accurate

Issue returns, RMA’s, RGs, credits and rebills

Heavily utilizing Excel, Oracle, Commerce Hub and Salesforce on a daily basis

Created SOP’s for all customer accounts and other daily tasks and trained new team members

· Order Management Analyst

Maintain and troubleshoot the order fulfillment and purchasing process on a daily basis

Become expert on 15+ customers shipping requirements and demands

Book of business includes $132 million and customers such as Home Depot, Target and Kohls

Manages and forecasts inventory levels on E-commerce websites for Kohl’s and Home Depot

Correct and maintain current price sheets for items

Manage and communicate all order related issues in an accurate and timely manner to both internal and external customers

Works cross-functionally with transportation and distribution, finance, sales and product marketing departments in order to ensure customer orders are filled in full and on time

Issue returns, RMA’s, RGs, credits and rebills

Heavily utilizing Excel, Oracle, Commerce Hub and Salesforce on a daily basis

Created SOP’s for all customer accounts and other daily tasks

Developed training and on-boarding program for new hires from scratch and was Team Training Lead, trained a total of 6 new hires in my time there

Participated in quarterly office-wide presentations for updates on OM team, learning new skills and new SOP’s

Dimension Data. January 2017 – November 2017

· Vendor Contract Renewals

Consults and supports sales team providing client contract renewal quotes, RFQ, adjusting quotes as required to ensure best solution is presented to customer

Liaison between Sales Team and external Distributors and Manufacturers

Verify the data and pricing integrity of all quotes, purchase orders, and invoices

Coordinates with finance for acceptable profit margins

Resolves pricing and cost discrepancies

Vlookups and Pivot Tables are used regularly to compare customer assets to the assets we have in our database and to maintain pricing

Responsible for keeping current on product and services offerings

Created training literature, SOP’s and training sessions for new hires

Assisted the manager in interviewing prospective employees

Electrolux. October 2016 – January 2017

·Accounts Receivable Specialist

Monitor receivable deductions accounts and resolve within 30 days

Become the subject matter expert for Order to Cash processes for assigned accounts

Investigate claims to determine a course of action, VLookup against disputed products

Process approved credit notes

Identify and document customer’s internal processes to create continuous updates to profiles.

Responsible for Chargeback reduction initiatives

Partner with management and various business groups to manage customer disputes

Manage receivable escalations and disputes

Monitor aging service level and ensure targets are met

Provide excellent customer service to both internal and external customers

Belk. May 2015 - August 2016

·Transportation Analyst

Efficient movement of all domestic inbound shipments originating from the West Coast

Planning and forecasting analysis to support current requirements and future growth

Liaison between vendors, carriers, buyers, merchants and stores

VLookups and Pivot tables were heavily used to execute and present annual transportation budgets, metrics and KPI’s

Maintains compliance standards as related to the Belk Vendor Guide

Ensures adherence to all domestic transportation laws and regulations

Peak Season planning and coordination.

XPO Logistics. November 2012 – May 2015

·Freight Audit Bill Pay Analyst – Specializing in Special Billing Customers.

Reviews and analyzes carrier freight bills, accounts payable for special billing customers

Resolves any and all discrepancies

Communicates with multiple internal departments; sales, brokerage, finance, etc

Receiving carrier freight bills and allocating documents internal load numbers

Meets and exceeds quota while achieving a very high level of accuracy

Implements daily batch and Interface, then resolves rejects

Training Lead for new team members on processes, created SOP’s for new hires and management

Credit Memos, Debit Memos, Credit-Rebills

Various ad-hoc projects as assigned by management

·Carrier Procurement Representative.

Book available freight in a cost effective manner, freight broker

Source carriers and negotiate rates to move available loads

Build strong liaison relationships with XPO's customer base

Facilitate new carrier onboarding process

Communicate customer problems, needs, leads and inquiries to sales force

Make over 100 calls per day, cold calling carriers

Quote customers on new lanes when requested, communicate with regional capacity manager in the event of any issues, document orders thoroughly in the computer

Technologies:

Microsoft Suite, Access, YMS, PKMS, Oracle, AS400, Pegasus, McLeod and DAT. JD Edwards, FOCUS, REX, SAP, Cisco CSCC and CCW-R. Salesforce, Sidetrade.

Education:

Belmont Abbey College, Belmont, NC.

Bachelor of Arts, Business Administration, concentration in Management.

Scholar-Athlete, Women’s Tennis Team Captain and MVP

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