LOUIS P. D'AMICO adcse4@r.postjobfree.com

**** ********* **.

St. Augustine, FL

32092

973-***-****

OBJECTIVE

A position in sales, purchasing, and/or administration, in which my skill set, experience, and people skills will augment the strategic goals of my employer Experience/Effectiveness

Grobet USA: A manufacturer of precision tools for professional technicians and craftsmen and a worldwide master distributor of more than 10,000 products.

Inside Sales Rep 2001 -Present

• Implemented and focused on organizational procedures to increase operating efficiency, resulting in a continuous profitability ratio for my department. Responsibilities included, but were not limited to, establishing new accounts, maintaining customer loyalty, increasing customer sales volume, announcing new products; liaison with Factory, Purchasing, and Shipping Depts. to expedite customer orders; administrating price quotations, order entry, return material requests, freight claims, resolution of customer issues, and regular phone and/or email communication with customers. Procurement Agent 2000 -2001

• Reviewed cost of goods vs. corporate and competitive price lists. Identified products requiring cost reduction. Negotiated costs with current vendors and/or secured alternate suppliers. Resulted in reduced product costs, providing competitive advantage. Gemological Institute Of America: The world's foremost authority in gemology and instrument development. Operations Manager 1995 - 2000

Composed a new inventory protocol to maintain accurate stock levels. Researched historical sales reports, determined past sales activity, and calculated potential purchases. A 45% sales increase was generated from in-stock product in the first six months. The model became a permanent inventory control procedure. Rubin and Son Inc.: An international supplier to the diamond and jewelry industries. Operations Manager 1983 - 1995

Created "Customer First" policy. Established with staff the proper and professional interaction with customers and instructed them in sales and service techniques. Strategies received favorable response from customers, which resulted in new business as well as an increase in repeat business. Developed and established simplified order processing system. Interfaced with marketing department in new catalog preparation. Generated print-ready sales-oriented text. Organized layout and copy. Coordinated and edited catalog content and prepared final index. Devised strategy to relocate showroom to a larger facility. Assessed blueprints. Organized relocation of inventory designated new stock locations and merchandise-displays. Relocation was completed prior to target date, resulting in seamless order processing and fulfillment. Household Finance Company: At the time, a major player in U.S. consumer finance. Customer Telephone Representative 1980 - 1983

Responded to potential customers 'inquiries. Reviewed loan applications. Confirmed accuracy of information submitted by applicants. Processed loans and second mortgages. Followed up on delinquencies. Interacted with Collection Agency when necessary. Education

B.S., Marketing, St. Thomas Aquinas College 1980

Diamonds Graduate, Gemological Institute of America 1995 Computer Skills

AS400, word, Excel,