Customer Service Representative
Resume:
Kennedy Mason
Customer Service Representative
Petersburg, VA 23803
************@*****.***
To obtain a valuable customer service position, where I can maximize my communication ability, computer skills, strong organizational skills and my ability to work well with others in a positive professional environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Room Attendant
IHG Army Hotels - Fort Lee, VA
March 2019 to September 2019
In this role you will clean, and service assigned rooms or areas per established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash etc. which may include cleaning of kitchen areas, room refrigerator, coffee maker, cups, glasses, silverware etc. The Room Attendant will notify the supervisor when service is complete, so rooms may be sold or occupied while you monitor and control supplies and amenities and minimize waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items per established procedures.
General Manufacturing
Boars Head - Petersburg, VA
December 2017 to May 2018
Responsible for performing tasks as described and assigned by the Department Supervisor/Lead. Must keep pace with the line.
Must work as a team player, ensuring product specifications are attained in a safe and efficient manner and communicate well with other team members.
Assist other departments as assigned by Supervisor/Lead/Manager. Must follow company’s GMP’s, SOP’s, Plant Rules and Policies. Must be able to follow written and oral instructions. Strives to satisfy the requirements of internal and external customers. Responsible for keeping work area clean.
Other duties may be assigned.
Customer Service Representative
General Dynamics - Chester, VA
January 2013 to November 2017
• Handled a high call volume with a positive attitude to keep clients satisfied.
• Resolved client issues in timely and respectful manner.
• Assisted clients to find a plan that met their needs and reflected back on the client's needs.
• Navigated different software systems and screens. Warehouse Associate
Amazon - Petersburg, VA
2012 to 2013
• Processed, packaged and shipped orders accurately; Organized, stocked, and maintain inventory.
• Inspected products for defects and damages; examined incoming and outgoing shipments.
• Received, unloaded and placed incoming inventory items appropriately. Kept warehouse clean.
• Operated forklift, hand truck, pallet jack and other warehouse equipment to transport stock. Cashier/Crew Member
McDonald's - Hopewell, VA
2011 to 2012
• Operated cash register, made deposits, and cash pickups.
• Assisted and trained other front end employees including new crew members.
• Performed general duties related to store cash accountability.
• Assisted customers and cashiers with concerns and problems. Education
Diploma
Petersburg High School - Petersburg, VA
2007 to 2011
Skills
CUSTOMER SERVICE (5 years), GENERAL OFFICE, LEADERSHIP SKILLS, STRONG COMMUNICATION SKILLS, MICROSOFT OFFICE, CSR, Call Center
Additional Information
Skills
Microsoft Office suite, Windows software; Customer Service Skills; Writing Skills; Strong Leadership Skills; Strong Communication Skills; Word Processing Skills; General Office Equipment.
Contact this candidate