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Program Manager

Location:
San Francisco, CA
Posted:
April 13, 2020

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Resume:

CATHERINE TUNTISERIRAT

adcsah@r.postjobfree.com linkedin.com/in/cathtunti/

EDUCATION

Harvard University, A.B. in Computer Science

Coursework: Theory of Computation, Systems Programming, Graph Theory, Data Visualization, Design of Useful and Usable Interactive Systems, Designing for Desirability, Public Speaking Practicum EXPERIENCE

Ethereum Foundation - Grant Fund 2019 - Present (1y) Program Manager

● Managed $26M annual grant allocation fund and designed a systematic process for grant allocation, along with a KPI tracking system, and clear KPIs including:

Average grant delivery processing time: Reduced from 6 months to 50 days (72% improvement)

Customer satisfaction, engagement, follow-up rate, lost ticket volume, etc.

● Designed and set up automated workflows to track team members’ ownership of key work items, and aligned the team to use the new system, increasing accountability throughout

● Hired 3 people, including 2 direct reports in my unit

● Delivered monthly KPI reports to executives, resulting in 50% team budget increase from $400k to $600k

● Drafted and proposed next year’s roadmap, including # of grantees, KPI improvements, new initiatives, hiring goals, etc.

● Gave a talk as a spokesperson for Ethereum Foundation at ETHBerlin conference DeWolfe Group – Cryptocurrency Payments Gateway 2017 – 2019 (2y) Product Manager

● Product: A mobile app for retailers to accept cryptocurrency payments.

Performed customer research, defined requirements, created a roadmap for the alpha & beta-versions

Collaborated with a team of six engineers to build and A/B test the app

Guided key decisions on tool stack, backend infrastructure, API choices, features and sprint items

● Recruited three top engineers from MIT/Harvard University/Jane Street/Facebook/Quora

● Managed budget of ($100k) and set company financial goals and priorities for the company, based on CEO and stakeholders’ vision.

Microsoft – Microsoft Office 365 Sep 2018

Product Manager (I declined the offer)

The Jackfruit Company (formerly Global Village Fruit) – Consumer Product Jan – Jun 2014 (3mo) Business Development

● Secured distribution partnership with Whole Foods Market which was the first ever jackfruit distribution in the U.S.

● Constructed a new international supply chain for fresh jackfruit meat from 2 farms in Southeast Asia to the U.S.

● Determined optimal number of SKUs for initial products based on market, cost analysis research on American consumers. TECHNICAL PROJECTS

Teeban - Real Estate Web Aggregator Summer 2015 (3mo) Frontend, UX/UI Developer

● Designed and prototyped a web app interface for real estate web aggregator based on customer research Ocaml Spellchecker Spring 2015 (3mo)

https://github.com/cathtunti/CS51--SpellChecker

● Engineered the algorithm for auto-suggest feature for misspelled words using BK Tree modules, Levensthein Distance, and Bayes’ Theorem to optimize insertion, search, and deletion time. Web Visualization,"Did the Aid Help?” - Data Visualization web app March – May 2015 (3mo)

● Planned and implemented the database, and backend call functions to prepare them for instant displays on visualization. Interactive visualization using D3.js. U.S. Citizen

Spoken Languages:Fluent in English and Thai. Proficient in Chinese. Conversational in Korean. Languages:C, Ocaml, JavaScript, HTML, CSS, SASS Frameworks: D3.js, Foundation, Flexbox



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