**** ****** ****

Yorktown Heights, New York

adcs7s@r.postjobfree.com 914-***-****

EDWIN COLON

WORK EXPERIENCE

OPERATIONS CONSULTANT October 2016 - Present

Oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. Additionally, analyzes and improves organizational processes, and works to improve quality, productivity and efficiency.

NUSA (formerly Nomad USA)

Certified Luxury vehicle Technicians with a greater skill-set catering to a variety of luxury vehicles

Business Operations Consultant

Improved the business output of company; assisted in developing this business to increase profit;

developed strategies on how to improve customer interactions and satisfaction; managed and trained personnel on customer service, sales techniques, and OSHA safety; made recommendations on marketing plans; trained managers on how to effectively supervise employees

The Kimberly Hotel – NY, NY

189 deluxe rooms & suites Luxury Boutique European-style hotel offering gracious hospitality in a setting of timeless elegance

Hospitality Operations Consultant

Identified training and operational needs; improved work performance; increased employee motivation; achieved higher guest satisfaction and increased guest loyalty.

Atlantic State Development Corporation

Atlantic State Development has 17 years of experience in the construction industry, now including construction management. ASD oversees projects from the preconstruction stage to the final closeout.

Project Manager

Managed key client projects; responsibilities included the coordination and completion of projects on time within budget; oversaw all aspects of projects; set deadlines, assigned responsibilities, monitored and summarized progress of project.

MARRIOTT VACATION CLUB PULSE-NY,NY (Previously known as The Strand Hotel) July 2009 – August 2016

Inaugural NYC Timeshare resort for Marriott Vacation Worldwide 177 room Luxury Boutique Midtown Hotel recognized by TripAdvisor for Service Excellence, top 40 ranking since inception

Opening Director of Housekeeping/Director of Services

Direct all responsibilities, including full-associate recruitment, training, scheduling, and performance evaluations

Developed all job specifications for all housekeeping positions, and all departmental standards and operating Procedures

Ensured that service and product standards were always being upheld with daily property inspections

Oversaw the purchasing of supplies & equipment for department ensuring compliance with OSHA requirements

Formulize annual budget and defined cost savings measures; ensuring all labor and controllable were in line

Processing payroll (ADP)

Performed monthly weekend Manager on Duty program overseeing all aspects of the hotel

THE RYE BROOK HILTON HOTEL-Rye Brook, NY September 2007– July 2009

Situated on 37 acres of beautifully landscaped woodland, with 445 guest rooms and suites offering panoramic views of lush gardens

ACTING DIRECTOR OF HOUSKEEPING

Guided the department to its first 100% Quality and Assurance inspection in 20 years

Responsible for all recruiting, training and orientation of new staff after they were hired and monitored their performance closely to ensure compliance with hotel standards

Managed all operational aspects to include recruiting, selecting, orienting, training, scheduling and coaching & counseling

Achieved all operational objectives; prepared and executed all actions plans, implemented production,

efficient productivity, quality and housekeeping service standards; guest recovery training and tools; completed quarterly audits

THE HABITAT HOTEL-NY, NY May 1999 – October 2006

220 deluxe rooms and suites with custom designed furniture and state of the art amenities

Opening Director of Services

Implemented critical path for opening team with continual monitoring to ensure consistency of standards

Assured that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented

Developed all job specifications for all positions, and all departmental Standard Operating Procedures

Directed all responsibilities to include recruiting, selecting, orienting, training, scheduling and coaching & counseling

Function effectively in representing the hotel and managing partners within the local business community

THE GOTHAM HOSPITALITY GROUP (THE FRANKLIN, WALES, August, 1993 – May 1999 ROGER WILLIAMS, MANSFELD, SHOREHAM HOTEL)

Director of Housekeeping

Implemented critical path for opening team with continual monitoring to ensure consistency of standards

Assured that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented

Developed all job specifications for all positions, and all departmental Standard Operating Procedures

Directed all responsibilities to include recruiting, selecting, orienting, training, scheduling and coaching & counseling

AWARDS

Leadership Award January 2016

This award honors the efforts, support and advancement of the Chinese community in the Hospitality Industry and was presented by the Chinese Association of the USA, NYC.

SKILLS

Fluent in Spanish

Proficient in property management systems for Opera, ADP, & well-versed in all Microsoft applications

REFERENCES

Russell Hernandez – Owner adcs7s@r.postjobfree.com

Atlantic State Development 914-***-****

Nelson Garcia – Owner adcs7s@r.postjobfree.com

NUSA (formerly Nomad USA) 732-***-****

John Loizos – General Manager adcs7s@r.postjobfree.com

Marriott Vacation Club Pulse 917-***-****

33 West 37th Street

John Zambetti – Hotelier Investor adcs7s@r.postjobfree.com

917-***-****

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