Anne Cowan

SKILLS:

Proficiency with MS Excel, MS Word, MS Outlook, project management and coordination, document control, dispatch, logistics, scheduling, CRM, budget analysis, Customer Service, Sales, Purchase Orders, PeopleSoft, Lease research, contract generation, RFPs, Transcription, Siterra, Site Handler, Shipping/Receiving, bookkeeping, Quick Books, A/R, A/P, Payroll, Kronos, AS 400, MS Outlook-filing, typing: 65+ wpm, data entry

OTHER SKILLS:

Excellent communication skills (written and verbal), creative and friendly, self-starter; team player, innate number ability, some Spanish

Work seamlessly in a fast paced environment, am detail-oriented, good memory, thorough, multi-tasking, deadlines

Professional, dependable, able to direct, delegate and make decisions

CERTIFICATIONS:

Advanced Excel Certification of Completion 2012

EDUCATION:

Graduate Study for MS degree/Healthcare IT Informatics at Bryan University 2012

BAAS Graduated University of Texas at Tyler, Texas in 2000

Psychology, Computer Technology, Public Relations, Industrial Technology

SIGNIFICANT WORK EXPERIENCE:

Focus Enterprise 5/2013 – present

Project Manager / Property Manager part-time

Leasing management and am involved with tenant screening, acquiring and retaining dependable maintenance and repair contractors, lease signing, eviction letters, MS Office, MS Excel and Quick Books.

Retain subcontractors when needed, make-ready and market for tenants for the properties.

Diabetes Management and Supplies, Elmwood, LA 10/2018 - 4/2019

Customer Service and Sales, Pump Sales, Shipping and Receiving

Marketing, receiving calls and contacting customers via telephone and email for monthly diabetic supplies, CRM, Customer Service, Sales, faxing, printing, staying within HPPA guidelines keeping all customer information secure using specific, secure platforms per HPPA guidelines.

Inventory of supplies and pumps, created purchase orders for drop shipping from various manufacturers, labeling using platforms with secure data base of patients, received and stocked product from carriers, reported to the department head each month what needed to be purchased using MS Excel, purchase orders and special shipping/receiving program designed to keep inventory.

Ericsson, Kenner, LA 2/2013 – 3/2013

Project Administrator for Telecom/Networkers

Temporary contract working with Ericsson for the Sprint Vision Project in Texas, Louisiana, Mississippi and West Florida modifying cell tower sites to upgrade to 4G.

Monitored all crew supervisors on projects deliverables, scheduled tasks and their completion dates for each cell tower project, worked with MS Excel, MS Outlook, Word, Site-Handler and Siterra computer programs, compiled daily and weekly reports scheduling tasks to be completed.

Robert Half International, New Orleans, LA 6/2010 - 12/2012

Accountant-Auditor for AP and Payroll

Temporary contract working with auditing of AP and payroll for US Environmental

Services using MS Excel and 10-key. I was asked to be the ‘point person’ for many auditors to access the information orienting them with policy and process.

SBA Network Services, Inc., Metairie, LA 11/2007-2/2009

Project Coordinator

Independent and self-motivated position as a Project Manager in regard to tracking deliverables in acquiring leases for telecommunications towers, ensured compliance of Client’s procedures in researching existing leases and other legal documents while thoroughly understanding agreements, rules and procedures of the client.

Ensure seamless communication between the client and the team, promote and ensure compliance with customer service policy at all times.

Refine and enhance client or customer service issue handling and tracking including progression of current systems in place as well as new systems to be implemented and acted upon.

Submit for zoning applications; submit requests for Purchase Orders using MS Office in order to fund revenue for payroll and expenses for our specific market.

Ensured client and vendor query and response protocol as I reported to the team twice a week at our in-house and Client deployment meetings. Created complex MS Excel Spreadsheets for tracking deliverables and important tasks for Verizon Wireless, Architects, RF Engineers, Construction, Environmental Professionals and our own teams out in the field;

Maintained and retained electronic and hard copy documents in an organized method; budget analysis, monthly and quarterly revenue reports to Corporate, submitted expenses with software tailored for our corporation, Minutes transcription at Deployment meetings, reconciliations and research for Purchase Orders for each site in question.

Marriott International - New Orleans, LA 2/2007 – 11/2007

Market Sales Coordinator

MS Word, MS Excel; reservations software, event management and contract generation software/RFP (Request for Procurement) document control, customer service and guest block reservations, increase efficiency, seamless customer service was paramount at all times.

Customer queries were personally dealt with or delegated efficiently, supported 5 Account Managers.

Smart Inc., New Orleans, LA 1/2006 -1/2007

Project Manager

I worked independently, self- motivated submitted applications with Requests for Procurement (RFPs), large governmental research including infrequent travel for Business Development to Baton Rouge and other important meetings, document control, research and salvage, monitor small and large housing projects’ deadlines for deliverables by handling and tracking with MS Excel.

RELEVANT EXPERIENCE:

Tulane University, New Orleans, LA, Central Development Department 8/2004 – 12/2005

Administrative Assistant to the Campaign Director / Reception

Found much success in this position but because of Hurricane Katrina, our department was ultimately downsized by 70%.

Correspondence with Alumni, Millennium database, MS Word mail merges, large correspondence mailings to Alumni, troubleshooting office machines

Office supply management and purchasing, customer service greeting and directing important Alumni, 40+ telephone line answering system and redirect inquiries

Interoffice telecommunication reports, budget reports and other Excel spreadsheets, transcriptions and other support for Major Gift Officers

Texas Sweetwater Corp., Tyler, TX 2/1995 – 6/2004

CFO/Logistics/Sales & Marketing

Scheduled fleet of delivery staff each week for over 9 years

Dispatched and re-scheduled in accordance with fuel efficiency, man-hours and customer requests

Marketing, CRM, Customer Service, Sales

Project Management including purchasing, accounting spreadsheets, HR, Payroll, A/R, A/P, and QuickBooks

Contact this candidate