Administrative Assistant Mental Health

Marcy Jo Collins

*** ***** ***** *** 724-***-**** Cell

Apollo PA 15613 ************@*****.***

Work Experience:

May 2000 - Present Wesley Family Services

*** **** *****, ********** ** 15238

Coordinator – IDD Residential (7/17 to present)

*Maintain all necessary staff related duties of 24 hour facility in relationship to coverage, training (Relias & live), on-call, documentation of care & incident management (Credible, data collection, Caretracker, HCSIS), timesheets, payroll, evaluations and work plans(ADP/Epicor).

*ODP related billing requirements in Qualifact/Credible for Promise billing

*Ensuring & maintaining all charting & scheduling for individuals directly under my supervision are in accordance with regulations & support planning within ODP/DPW, HRST, HIPPA, ISP plans, COA standards, & IM4Q while coordinating with all medical professionals, behavior specialists, pharmacy staff, representative payee and families.

*Support the agency on variety of committee and teams both within the Wesley Family Services agency and within both Allegheny and Westmoreland Counties

Supervisor – IDD Residential (11/03 to 7/17)

* Maintain all necessary staff related duties of 24 hour facility in relationship to coverage, training (relias & live), on-call, documentation of care & incident management (Credible, data collection, Caretracker), timesheets, payroll, evaluations and work plans(ADP/Epicor).

*Educate staff members of medical necessities of the individuals in our care as well as ongoing goal requirements, medical appointment scheduling as well personal activities scheduling for indivdiuals.

*Plan & Coordinate agency events Fall Festival, Prom, Christmas Party and weekly Coffeehouse for the individuals as well as Wellness Day/Week for the staff & individuals and Thumbs Up Award - chairperson

*Preparation & completion of necessary forms relating to ODP regulations, COA guidelines, HUD housing regulations, IM4Q, County Monitoring, DPW Monitoring, Medicaid overview, HIPPA guidelines and agency review/polices

*Complete understanding the CQI Process, Perfecting Patient Care, Best Practices, Sanctuary Model, Crisis Response, Recovery Model, Toyota Model philosophies of Quality Management

*Working understanding of cognitive behavioral therapy, wrap techniques, safety plans, debriefing, personal medicine and grant writing

*Participation on various agency & county development teams including wellness, forms, quality council, training, recovery, disaster and IDD awareness

*Agency Program Specialist for IDD Department

Mobile Crisis Team Representative (6/05 to 6/09)

*Assist teammate with initial assessment of individual who contact WPIC or ACES for mental health crisis management while following regulation guidelines on reporting

* Work with teammate on least restrictive process for treatment and care of individual in crisis situation

*Understanding of 201 and 302 process for hospitalization of mental health crisis individual

* Member of Allegheny & Westmoreland County disaster team – registered in Pennsylvania and Nationally

Administrative Assistant - IDD Residential (5/00 - 1/04)

*Completed all clerical responsibilities for 16 Community Living Arrangements for 50+ clients and 100+ staff & 12+ supervisor utilizing Microsoft programs specifically Excel, Word, Outlook and Publisher

*Assigned all billable services from Residential Department to proper locations for AP/AR department

*Assisted with departmental expansion while writing plans of intent with budgetary guideline as well as into HUD housing

*Assist with outside agency information and explanation of programs the agency offers

*Assist with reception duties, front desk responsibilities, phone crisis reporting, client care and transportation

*Assist with management decision making processing in relations to regulations, scheduling, and clarification of agency policies and procedures as well as auditing process

Pittsburgh Hospitality & Event Group

902 Brackenridge Avenue, Brackenridge PA 15014

May 2002-Present Catering Staff

*Wait staff duties, event coordination, food serving, food preparation, event tear down/clean up

July 2018-Present Accounting/Billing Specialist

*Quickbook invoicing, billing, payment verification & depositing

* Total Party Planning, scheduling, detailing, reporting payments, & invoicing

* Sale Tax Reporting

July 1994-May 2000 UPMC - Western PA Surgical Eye Associates

100 Delafield Road, Ste 201, Pittsburgh PA 15215

Ophthalmic Assistant

*Completed generalized billing and processing of CPT & ICD-9 codes as well as 3rd party reconciliation and communication of PCP and HMO correspondence

*Performed day to day client related initial assessment, testing and training

*Assist with scheduling needs for client care

July 1993-July 1994 Suburban General Hospital

100 South Jackson Avenue, Pittsburgh PA 15202

Chart Analysis – Medical Records

*Prepared client records for deficiencies by following Kepro, JCAOHO, and hospital regulations

*Assisted with client record confidentiality with release of information and physician coordination

March 1992-July 1993 Chiropractic Associates of Pittsburgh

Chiropractic Assistant – Office Manager (Closed 2000)

*Completed generalized billing and processing of CPT & ICD-9 codes as well as 3rd party reconciliation and communication of PCP and HMO correspondence

*Performed day to day client assessment, and application of therapies as ordered

*Completed daily physician chart dictation and daily bookkeeping

August 1990-December 1991 Krasta Properties – Holiday Inn RIDC Park 180 Gamma Drive, Pittsburgh PA 15238

Administrative Assistant

*Assisted with event planning for banquet facilities

*Performed inside sale office functions for hotel & restaurant for specialized corporate network

*Assisted with planning, scheduling & marketing for bus tour grouping at various hotel locations

*Assist with front desk, night audit, housekeeping and restaurant support

Education:

August 1989 -October 1990 Sawyer Business School

717 Liberty Avenue, Pittsburgh PA 15222

Associates Degree - Hospitality Management (82.5 Credits)

August 1986-June 1989 Highland High School

Idaho at Pacific, Natrona Heights PA 15065

High School Diploma

Achievements, Skills & Trainings:

2018 Employee of the Year with Wesley Family Services

Sawyer School Presidents List, graduated with 3.9 QPA

Heights Plaza Merchant Association Award Recipient

Distributive Education Club of America Scholarship Recipient/

Member of WFS, Allegheny County and Westmoreland County Disaster Crisis Response Team 6/05 - Present

National Disaster Responder – DCORT/Advanced DCORT, FEMA 100/700, Psychological First Aid, CISM training

PA Certificate of Skills for Marketing & Distributive Education

American Red Cross Instructor for First Aid, CPR & AED for the Lay Responder 3/09 – Present

Medication Administration Trainer as Certified with PA DPW/ODP requirements 11/04 – Present

Crisis Management Trainer 5/02 - Present

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