Social Media Manager
Resume:
JAVIER U. PEREZ
Orlando, Florida
adcs5z@r.postjobfree.com
http://linked.com/in/javier-perez-06173089
Proactive and loyal Military professional with a Secret Security Clearance and 19+ years of Human Resources experience to include notable experience in training and development. Provided an exceptional track record of designing and implementing in-depth learning programs to improv employee performance and drive measurable operational results. Accomplished measurable results while leading teams and multiple projects in a dynamic, challenging and fast-paced environment. Certified Trainer and Developer with a comprehensive background and expertise in Operations, problem-solving utilizing analytics to evaluate program or project effectiveness, and building strong networking and interpersonal relationships within the organization and community. Possess extensive knowledge in process improvement, personnel management, on-boarding of new personnel, recruiting strategies, and project management. Career supported by a Bachelor of Science (B.S.) Business Studies Human Resource Management.
• Fully Bilingual Spanish • Training and Development • Strategic Planning
• Communication Skills • Process Improvement • Team Leadership PROFESSIONAL EXPERIENCE
U.S. Marine Corps Career 1999 – Present
Assistant Director of Learning and Development and Operations 2018 – Present Manage an executive team responsible for the training, evaluation and development of new programs, within the southeast region of the United States, staffed by over 300 employees with both military and civilian contractors.
• Successfully managed and developed multiple projects to enhance and streamline multiple processes at all levels of a region-wide sales and operations force.
• Enhanced new business operations team performance through leading in-classroom training and instruction.
• Successfully achieved all requirements of training and certifications resulting in all subordinate units finishing the fiscal year with 100% of all specified training.
• Developed, planned and executed annual training plans consisting of training assistance, this initiative resulted in all regional offices to be recognized as Top Performers at the national level. Regional Instructor and Operations Manager 2014 - 2018 Managed the daily operations of 90 plus members covering South Florida, Puerto Rico and the US Virgin Islands. Served as the senior advisor to executive leadership on all issues related to management efforts and practices towards all recruiting operations and personnel retention.
• Engage, developed and manage a database and management program to record information for each of the 14 subordinate stations, this initiative resulted in all subordinate stations to surpass their yearly assigned goals consecutively since 2014.
• Successfully led the organization's implementation and training of the use the social media standard operating procedures (SOP) for all subordinate 14 stations, resulting in an increase of 13% in sales.
• Served as a Professional Trainer and Developer for South Florida. Successfully implemented analysis, and developed a curriculum to reduce attrition, resulting in an increase of 31% market share. JAVIER U. PEREZ, PG. 2
• Led a staff to conduct extensive research to ensure yearly goals are met effectively while conducting reviews and analysis on the different programs to support the mission while adjusting courses of actions as required.
Area Recruiting and Operations Trainer 2008 - 2014 Supervised evaluated and conducted training to all levels by guidelines provided by the Department of Defense (DOD). The effectiveness of the program evaluated was through facilitation of the curriculum, observation of course content, review boards, and Performance Evaluation Systems (PEF).
• Managed the Systematic Recruiting Inspections, recruiter evaluations and training schedules for a sales force of 10 people.
• Analysed the root causes of inefficiency within the organization, developed training packages and solutions to increase efficiency this initiative resulted in a reduce operating cost of 15%.
• With the implementation of effective training techniques and effective use social media and community service presence the Area earned the top 3 in sales production and quality standards in the Eastern Recruiting Region.
EDUCATION
• Bachelor of Science (BSHR) Business Studies Human Resources and Management, Southern New Hampshire University, Manchester, N.H. CERTIFICATIONS & COURSES
• Recruiting Foundations - LinkedIn Learning Course; Completed Mar 2020
• Organizational Learning and Development - LinkedIn Learning Course; Completed Mar 2020
• Learning & Development Organization as a Competitive Advantage - LinkedIn Learning Course; Completed Mar 2020
• Certified (T3/T4) Instructor/Facilitator and Sales Coach - 2018
• Achieved Global Sales and Communication Skills Certification - 2012
• Recruiting Foundations - LinkedIn Learning Course; Completed Mar 2020
• Human Resources: Managing Employee Problems - LinkedIn Learning Course; Completed Feb 2020
• Program Management: Government Projects - LinkedIn Learning Course; Completed Jan 2020
• Lean Six Sigma Yellow Belt April (2013)
• Project Management Professional (In-Pursuit)
TECHNICAL SKILLS
• Software: Microsoft Office, SharePoint
• Operating Systems: Microsoft Windows
SPECIALIZED TRAINING
• Cyber Security II (2020)
• Ethics (2020)
• Sexual Harassment (2019)
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