Customer Service Insurance
Resume:
Dorothy Brown
** *. ******** ******, *******, IL 60644
adcs5x@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Service oriented professional with over 20 years of Account Management and Administrative experience in the insurance and banking industries. A goal orientated team player, working well with staff at all organizational levels. Proficient in Microsoft Office Suite.
PROFESSIONAL EXPERIENCE
North Shore Health Systems. March 2019 to Oct 2019
Medical Clerk
Completed HEDIS audits, which included working with various patient pulling there health records from the epic system.
Answering various emails from hospitals,attorneys or patient on the status of there requests.
Printing ROI and forwarding to the appropriate person for processing.
SCR Medical Transportation, Chicago Il October 2016 to February 2019
H. R. Phone Screener and calendar management
Pulling applicants that have applied for positions within the company. Making sure they have the experience and hold the valid license to perform the daily duties. Once they verify that they do qualify. I set them up for an interview with one of our recruiters. I manage the recruiter calendar on a daily basis.
American Traffic Solution, Chicago, IL September 2013 to July 2016
Violation Processor
•Responsible for processing over 1,000 photo enforced camera violations daily using web based tools.
•Validated occurrences based on reviewing still images and videos to determine valid violations.
•Accurately entered license plate information into system to properly channel and escalate issues to completion issuing for over 1,000 individuals per day.
The Cara Program, Chicago, IL February 2013 to May 2013
Receptionist /Security Desk (Internship)
• Answered over 50 inbound phone calls, documented messages, and/or transferred calls.
• Greeted and directed guests and students to appropriate staff members.
• Performed administrative duties such as copying, scanning and faxing documentation.
Fireman’s Fund Insurance, Chicago, IL July 2001 to May 2009
Assistant to Underwriter
•Researched financial information through Dun & Bradstreet to assess company financial stability.
•Issued over 70 new and renewal polices for property insurance.
•Researched prior loss information and completed finance agreements
•Canceled and rewrote policies, completing endorsements if applicable.
•Worked collaboratively on a team with agents and underwriters to provide accurate insurance policy information.
•Issued solicitation letters for policy renewals, updating new or added information.
•Maintained updated and current mandatory endorsements regulated state by state.
Bank of America, Chicago, IL March 1996 to November 2003
Accounts Receivable
• Managed over 30 corporate accounts including Toshiba, Sony, and Caterpillar.
• Provided excellent customer service to build and maintain strong business relationships.
• Entered accurate date to record demographic information, including payee and amount.
• Managed lock box service, including check processing, encoding, and data entry.
EDUCATION
Orr High School, Chicago, IL Graduated June 1980
High School Diploma
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