HOLLY M.GALUSKY

South Heights, PA ***** 724-***-**** adcs2t@r.postjobfree.com

Senior Benefits Professional

Detail-oriented benefits administration professional with 18 plus years of progressively responsible experience in the defined benefits field. Skilled at building thriving relationships at all levels. Comfortable in a highly regulated workplace where privacy is required. Enjoy handling multiple accounts and projects with varied deadlines in fast-paced conditions. Excellent presentation, verbal, and written communication skills. Possesses excellent negotiation and interpersonal abilities. Self-educates and stays current with industry changes by pursuing internal and external professional development opportunities. Proficient in Microsoft Office Suite, PBGC business software and diverse database management systems. Other technical skills include Valpatch, CCS, IPS processing system, CRM, Pension Administration Calculation System (PAC), Unified Desktop, SharePoint, Skype, ImageViewer, Paradox, Unified Desktop, and Spectrum.

Additional core competencies include:

-Coaching and Mentoring

-Leading by Example

-Research and Analysis

-Collaboration

-Group Facilitation

-Team Building

-Hands-on Learning

-Creative Instruction

-Motivation

-Quality Assurance

-Compliance

NOTED ACCOMPLISHMENTS

Accountable for over 25 pension plans with a total of over 50,000 participants.

Recognized for valuable assistance on complex pension issues by PBGC appeals department.

Selected to attend Train the Trainer certification to become an official Office Trainer.

Recognized as Employee of the Year at Knight, Inc. in 2002

PROFESSIONAL EXPERIENCE

Coraopolis Towers, a Rose Community Coraopolis, PA December 2019 - Present

Assistant Community Manager/Affordable Housing Specialist

Provide administrative support to Community Site Manager to guarantee program compliance.

Process between 10-15 incoming maintenance calls and compose a service request detailing issue reported.

Respond to calls regarding the Section 8 application process.

Explain application process to potential residents with emphasis on HUD/Section 8 eligibility. Ensure case records are accurate, comprehensive and up-to-date for all residents by conducting periodic reviews and other quality assurance actions.

Demonstrate ability to compose correspondence and communicate effectively with the public. Utilize 18 years of excellent customer service background, as well as written and verbal communication interpersonal skills. Ability to problem solve in fast-paced environment.

Assist with Scheduling, receive incoming calls and initiate outgoing calls. Create service requests for Maintenance Department using OneSite RealPage system. Follow up with residents for customer satisfaction. Coordinate with outside vendors. Receive and document resident issues/ concerns. Maintain accurate filing system. Have knowledge of recertification process. Image and encode checks using RDMConnect.

Serco International Euclid, OH July 2019 to October 2019

Senior Pension Benefits Administrator- Telework Temp Contract Work from Home

Work remotely to support the contractual transition from IMRG, Inc.,(see below) to Serco International to provide assistance by performing benefit processing duties remotely. Processed up to 20 calls per day.

Provide excellent customer service to both Serco International and PBGC (Pension Benefit Guaranty Corporation) customers by placing outgoing calls to explain the benefit process, processing benefit applications, death processing procedures and reporting and reconciling over or underpayments through State Street Corporation.

IMRG, INC. Coraopolis, PA March 2011 – June 2019

Senior Pension Administrator

Calculate monthly pension benefit amounts for terminated pension plans in accordance with PBGC regulations.

Design and create reference sheets for newly acquired defined benefit pension plans containing basic plan requirements and make them available for department-wide research.

Advise pension plan participants regarding annuity options, policies, and procedures.

Compose letters of explanation to Appeals submitted by participants regarding changes to benefit amount.

Supervise and train Junior Administrators and provide direction and oversight of workflow.

Advise participants on the policies and regulations of various plans to educate participants in understanding their pension plans and provisions.

Monitor the application submissions submitted by Junior Administrators to confirm that all required information has been completed and the information has been recorded correctly.

Travel to customer locations to obtain required source documents for retirement benefits processing.

Assisted Auditors and Actuaries by supplying accurate information and identifying unusual circumstances pertaining to plan administration.

Update spreadsheets to track important participant milestones and information discrepancies.

IMRG, INC. Coraopolis, PA

Junior Pension Administrator January 2010-March 2011

Executed benefit administrative duties including payment preparation, issuance of income verification letters, and submitted accurate estimate requests.

Maintained 95-100% scores on all incoming phone calls. Incoming calls averaged between 40-60 per day per Junior administrator. Placed return calls to individuals needing guidance or information on their annuity benefit.

Reviewed Power of Attorney documents to determine their validity based on the conditions of the language contained in the document in accordance with the state of its issuance.

Explained benefit plans, policies and procedures and advised participants of their options.

Recognized for administering the most calls and maintained excellent call evaluation scores.

Demonstrated professionalism and excellent customer service as a point of contact for multiple plans.

Evaluated benefit application submissions for accuracy and determined follow-up for those that were missing required information or support documentation.

Trained and mentored new hires on policies, procedures, call management and avoiding security breaches.

BOB SUMEREL TIRE COMPANY Leetsdale, PA March 2008 – December 2009

Office Manager

Supervised data entry and filing tasks.

Processed payments and identified variances.

Analyzed financial transactions and processed journal entries.

Managed accounts payable transactions and determined discrepancies.

Prepared and processed service calls, purchase order numbers, and delivery logs.

INTERNAL REVENUE SERVICE Pittsburgh, PA October 2007 – March 2008

Customer Service Representative / Clerk

Assisted taxpayers with tax concerns and answered their questions according to IRS guidelines.

Researched policies and procedures confirming policies remained current.

Maintained and updated files to confirm they met current IRS standards.

Prepared data for annual and mid-year appraisals ensuring accuracy and completion.

KNIGHT INC. Coraopolis, PA October 2001 – June 2007

Pension Law Specialist /Senior Benefits Administrator/Trainer

Supervised the processing of defined benefits pension plans by Junior and Senior Pension Administrators.

Created database building tasks and inventory schedules for defined benefit pension plans.

Completed plan closing reports, appeals referrals, benefit determination letters, estimates, back payments, and overpayments.

Attended corporate training workshops on the latest policies and procedures at company headquarters.

Designated speaker at Plan Participant meetings, conveying the purpose of the Pension Benefit Guaranty Corporation to a variety of audiences internal and external.

Created and implemented training schedules and materials for the assigned team.

Maintained effective relationships with governmental agencies and financial institutions.

Reviewed and processed Power of Attorney and Domestic Relations Orders.

Conducted data and audit trips to client company locations.

EDUCATION

Diploma of Specialized Business Legal Secretarial Program – GPA: 3.8 Allegheny Business Institute, Pittsburgh, PA

Education Courses Community College of Allegheny County, Pittsburgh, PA

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