Customer Service Marketing
Resume:
MARIA KRISTINE IRENE N. CASIPE
adcryd@r.postjobfree.com
WORK RELATED EXPERIENCE
CUSTOMER SERVICE AGENT Qatar Airways – March 2014 to Present
• Assigned in Checking Counter to provide assistance to passengers
Assisting in inquiries regarding flight details
Luggage weigh-in
Conducts security measures such as asking security questions and verifying tickets and passports
Directing passengers to their respective boarding gates
• Assigned in Boarding Gate to provide assistance to passengers boarding the plane
Responsible in ensuring all stock supplies are present at the gate to work and collect paper tickets and all fees necessary
Initiates the “Boarding”, “Final Call”, and “Closed” messages at the gate
Makes all required announcements in both official languages using the automated paging system
Makes every attempt to locate missing passengers
Investigates and responds to all boarding errors that may occur at the gate
Verifies and ensures the identity of all passengers boarding the plane matches with their documents CUSTOMER SERVICES OFFICER Orchid CyberTech (TPG Australia) – July 2011 to August 2013
• Handles a high volume of inbound calls from customers, answering inquiries and provides infromation
• Provides customer support either technical or commercial issues
• Educates customers on the usage of products/services, and additional benefits and services
• Teaches techniques for transitioning from problem solving to sales opportunities
• Mentors junior colleagues in the performance of product/service-related activities
• Implements tactics to de-escalate issues immediately
• Investigates and resolves complaints to ensure customer retention and satisfaction
• Analyzes the characteristics of threats and selects the proper plan of action in handling them CASINO DEALER Starcruises (Passenger Vessel Starcruises Libra and Starcuises Aquarius) – August 2009 to August 2010
• Answers inquiries regarding the game rules and casino policies
• Pay winnings or collect losing bets as established by the rules and procedures of a specific game
• Inspects cards and equipment to be used in the games to ensure that it is in good condition
• Start and control games and gaming equipment, open and close cash floats and game tables
• Apply rule variations to card games, in which players bet on the value of their hands
• Receive, verify, and record patrons’ cash wagers
• Work as part of a team of dealers in situational games CUSTOMER SERVICE OFFICER ICT Marketing Services – August 2006 to July 2009
• Handled the Virgin Mobile USA Campaign
• Addressed questions and concerns to customer to provide a 100% customer satisfaction MARKETING ASSISTANT Leisure Center Inc. (SM Group) – October 2005 to April 2006
• Prepares and monitors promo, events, and activities in response to the marketing strategy by the Marketing Managers/Officers
• Coordinates with the Operations and Leasing Department on the implementation of events and activities TRAININGS AND SEMINARS ATTENDED
Crowd Management Training (Onboard Training Center, Qatar Airways) Certificate No. SSR/109/114/2010 Basic Safety Course (Magsaysay Training Center, Manila) Cert. No. 08-206-03616/ Reg. No. 206-****-****
• Personal Surviving Techniques
• Fire Prevention and Fire Fighting
• Elementary First Aid
• Personal Safety and Social Responsibility
Marlin’s Test (Sharp Maritime Security Training Services Inc) License No. 4CB1196D2A0CF14 TECHNICAL SKILLS
• Proficient in using Office Applications (Word, Excel, PowerPoint) EDUCATION
New Era University
Bachelor of Business Education and Administration, Major in Marketing April 2001 – April 2005
PERSONAL DATA
• Born in Quezon City on May 14, 1984;
• Single, Filipino citizen, Roman Catholic;
• Above-average communication skills, fluent in English and Filipino;
• Organized, dedicated and committed to professionalism;
• Dependable, analytical, critical-thinker and hardworking;
• Can work under pressure with minimal supervision;
• Willing to work under shifting schedules, and;
• Willing to be trained and to learn more.
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