Office Staff Customer Service

ANEESH SUBAIR (+***- *********)

ANEESH SUBAIR

PO Box: 54535, Ras Al Khaimah, UAE

Cell # +971-********* (UAE)

Email: ****************@*****.***

CAREER OBJECTIVE

A challenging position in an upcoming and reputed organization, which will cater to the active utilization of my acquired skills, abilities and knowledge, thereby working towards betterment of the organization and my growth as an individual. PROFESSIONAL EXPERIENCE

Admin Document controller RAK Precast FZC Oct 2018 - Present Ras Al-Khaimah, UAE

Responsibilities:-

Responsible for all the end to end HR Management for a team of 2000+ employees

Maintains payroll information by collecting, calculating, and entering data.

Handling all staff grievances related to salary, Leaves, Renewal, Cancellation etc…

Maintains accurate Track records and Keep update of all HR & Admin related documents

Handling all Utility bills and Keep track records of payments

Handling office stationery issuing and procure as per requirement.

Adheres to payroll policies and procedures and complies with relevant law

Identifies, investigates, and resolves discrepancies in timesheet and payroll records

Handling full & Final settlement process (Resignation/Visa Non-Renewal/Termination)

Arrange Travel Ticket and Transportation for cancellation employees.

Completes payroll reports for record-keeping purposes or managerial review

Prepares reports, presentations, memorandums, proposals and correspondence

Liaison with different departments within the company Admin Assistant cum Platinum Shipping and Logistics LLC Sept 2018 Customer Support Dubai- UAE Jan 2018

Responsibilities:-

Answer and direct phone calls and Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Order office supplies and research new deals and suppliers

Book travel arrangements

Act as the point of contact for internal and external clients

Liaise with various department to handle requests and queries from senior managers PROFILE OVERVIEW

A competent professional experience in HR & Admin & Customer Service Profiles.

Successfully completed B.Sc. (IT) from Shobhit University, India

Pursuing MBA (Ops. & SCM) from Pondicherry University, India

Good working knowledge in UAE Labour Law

Excellent communication skill in English, Hindi, Tamil & Malayalam.

Professional experience in Microsoft Business Solutions, CRM, MIS, SAP, ERP and Tally.

Expert in MS Excel, MS Word, MS Power Point, MS Outlook, MS Dynamics AX, Secure AX, Data Entry, Internet & e-mail applications.

Well organized self-starter with proven capacity to learn and apply new knowledge quickly ANEESH SUBAIR (+971- 552394104)

Channel Management Executive DTDC Express Ltd July 2017 Kerala- India Jan 2015

Responsibilities:-

Coordinate and monitor Logistics & Supply Chain operations

Manage e-commerce shipments operations and collect payments for Major clients.

Utilize logistics IT to optimize procedures

Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements

Supervise orders and arrange stocking of packing materials and equipment.

Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction

Plan and track the shipment of final products according to customer requirements

Keep logs and records of warehouse stock, executed orders etc.

Ensure warehouse premises, assets and communication ways are used effectively.

Prepare accurate reports for upper management

Provide shipment information to customers

Liaison with different departments within the company to facilitate shipments

Assist in tracking shipments and providing alternative information

Provide transportation information and manage billing information

Manage quality control by ensuring that all shipped orders are in working condition Customer Service Officer USHA International Ltd. Dec 2014 Gurgaon, Haryana, INDIA Aug 2012

Responsibilities:-

To handle service center operations in a pan-India basis.

To further follow up after register the complaint and ensure best quality service requirements of the customers.

To further assistance for Pre-Demo and Post-Demo of Specific product.

To verify and ensure Product warranty details for the customer satisfaction.

To resolve complaints raised by customers regarding the products and services.

To further follow up after getting service and ensure the best quality service for the customer satisfaction.

To handle customer queries through telephone / emails.

To monitor for company requirements and ensure best quality oriented customer services.

Establishing regular contacts with the customers through phone and email.

Answering customer queries and resolving their service dissatisfaction. Coordinator (Office & Store) Sawbros International July 2012 Noida, U.P – INDIA Nov 2008

Responsibilities:-

Assists office staff in maintaining files and databases

Prepares reports, presentations, memorandums, proposals and correspondence

Assigns jobs and duties to office staff as needed

Schedules appointments and meetings for executives and upper level staff

Serves as the go-to for office inquiries and conflicts

Manages staff schedules

Tracks office supply inventory and approves supply orders

Assists in the preparation of department budgets and expenses

Supervises all administrative personnel

Maintenance of proper accounting records.

Design and implementation of computerized accounting.

Verifying and Accounting Invoices, Purchase Orders.

Monitoring Expenses, All payments and Stores activities. ANEESH SUBAIR (+971- 552394104)

EDUCATIONAL ACHEIVEMENTS

MBA PONDICHERRY UNIVERSITY, India Pursuing

(Operations &

Supply Chain Management)

Bachelor of Science SHOBHIT UNIVERSITY, India 2014

(Information Technology)

DOM & FA Accounts Service Society, India 2005

(Diploma in Office Management &

Financial Accounting)

PERSONAL INFORMATIONS

DOB : 18 May 1986

Marital Status : Married

Gender : Male

Nationality : India

Passport No. : K 1964995

Passport Validity : 07-Dec-2021

Visa Status : Employment Visa

Visa Validity : 19 – Feb – 2021

Driving License : UAE Driving License (pending - final Test)

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