Desktop Support Engineer

Samir Kulkarni

S/O M.N. Kulkarni

House No **, *rd Floor, Aishwarya Layout,

Taata Guni, Agara Main Road, BENGALURU 560082.

Mobile: - 888-***-****

Email: - adcrwc@r.postjobfree.com

Objective: - To Associate with an Organization That Has Potential Work for Organizational Development and Personal Growth, Which Provides Greater Scope to Learn, Improvise and Implement.

Technical Skills: - Knowledge of Desktop / Laptop Support, Maintenance of Desktops and Laptops, Assembling and Troubleshooting of Desktops, Laptops Trouble Shooting of Various Systems, 3rd Party Application Configuration and Trouble Shooting. Configuration of Multifunction Printers, Scanners, and Other I.T. Peripherals. Installation Trouble Shooting of Windows X.P. Windows 7 Operating Systems, Configuration of MS-Office Suite, experience in Managing IT Infrastructure on Software and Hardware. Working Knowledge and Understanding of State of the Art Information Technology. Involved In the Installation and Rollout of New Software Packages, Upgrades of Desktop Hardware, Experience On Anti Virus Client Support. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Work Experience:-

Worked In Equus ICT Services India Pvt Ltd, Chennai, From 2-1-2018 to 10-10-2019 As FMS Engineer (Desktop Support) Client: - Mahindra & Mahindra Financial Services Ltd, 2nd Floor, Parekh Building,Lingad Gudi Road, Vijayapura (Bijapur –North Karnataka)

Job Profile: - Providing Out sourcing, Maintenance of IT-Infrastructure, Maintenance of Fleet of Desktops, Laptops, Maintenance of North Karnataka MMFSL-Branches 1) Belgaum 2) Chikkodi 3) Jamakhandi 4) Bagalkot 5) Sindagi ..Monthly Branch Visit for IT Infrastructure Maintenance, Providing On-Site Support, Remote Support, Responsible for Smooth Functioning of IT Infrastructure Devices, Reporting To Regional IT Manager, Having Knowledge In Incident Management, Call Management, Third Party Service Management, Call Logging With Third Party Service providers For Warranty Services, Single Point Of Contact (SPOC) For All IT Infrastructure Needs. Responsible For Effective Provisioning Of Installation /Configuration Operation and Maintenance of Desktops and Laptops Hardware and Software, Trouble Shooting of Application Related Problems Raised by the Users, Attending Day Today Users Problems in Desktops Trouble Shooting Hardware and Software Related Problems in Desktops. Troubleshooting In Client Based OS, Standard and Specific Application Installation Configuration, Attending and Resolving Complaints for Client IT Setup. System Administration and Troubleshooting of Installed pc, troubleshooting hardware based problems in pc, Providing OS support for Windows

Worked in DVS InfoTech – Sheshadripuram Bengaluru as desktop, Laptop support technician from 14-07-2016 to 10-08-2017.

Job profile: - visiting clients/customers place for desktop/IT support, maintenance of clients /customers it infrastructure, trouble shooting desktop related problems faced by clients/ customers, new desktop installation.

Worked in Bangalore Computer Technologies – Bangalore as System Engineer from 20/01/2014 To 29/02/2016 Client Seva Kshetra Hospital – Banashankari 2nd Stage Bangalore.

Job Profile: - Maintenance of Fleet of ACER-Make Desktops, Trouble Shooting of Application Related Problems Raised by the Users, Attending Day Today Users Problems in Desktops Trouble Shooting Hardware and Software Related Problems in Desktops. Troubleshooting In Client Based OS, Standard and Specific Application Installation Configuration. Maintenance of EASY-HMS Hospital Application, Providing Technical Assistance to Application, Re-Configuration of Application, Troubleshooting Of Application Related Issues. Installation Configuration of Quick-Heal Antivirus Software in Users Desktops.Responding to Emergencies Such As Virus Attacks and Systems Crash.

Leena Multi Specialty Hospital– Devanahalli Bengaluru Rural District:-Deployment of ACER Desktops Installation and Commissioning Of Desktops Installation of Multifunction Printers, Configuring Desktops As Per Clients Requirement. Configuration of EASY HMS Application in Clients Desktops, Installation of Quick Heal Antivirus Software in Desktops. Attending and Resolving Complaints for Client IT Setup.

** Worked In Vikas Global Solution Pvt Ltd – Bengaluru - As Resident Engineer on Contract Basis from: - 15/1/2013 to 31/8/2013. Client M/S HATTI GOLD Mine Co, Ltd – Hatti – Raichur Dist.

Job Profile: - Maintenance of HGML-ERP Application, Providing Technical Assistance in Application Related Problems, Maintenance of Fleet of Desktops Attending For Problems in Users Desktops Reconfiguration of Operating Systems And ERP Application. Reporting To Project Manager Regarding Calls Resolved, Installing and Configuring Computer Hardware Operating Systems within the Organization. Attending and resolving complaints for Client IT Setup. Responding To Emergencies Such As Virus Attacks and Systems Crash.

** Worked In Kumar Motor Corp Pvt Ltd – Volkswagen Belgaum as System Administrator from 25/11/2011 to 6/12/2012.

Job Profile: - Deployment, Installation, Commissioning of H.P. Desktops Installation of Antivirus Software and Other Related Software’s As per User Request. Providing Technical Assistance for the Users in Application Related Problems, Call Logging Into IT-Help Desk for the Problems Faced By Users In Applications, Providing Technical Assistance For Panasonic Make VAS – Car Diagnostic Equipment, Handling Vendor Escalation For New Equipments Purchasing, Troubleshooting Hardware And Software Related Issues Raised By Users . Standard and Specific Application Installation and Configuration. Responding To Emergencies Such As Virus Attacks and Systems Crash.

** Worked In Indian Cane Power Ltd, Modern Sugar Plant, Uttur near Mudhol Bagalkot Dist As EDP/IT Assistant From 12/3/2009 to 22/11/2011.

Job Profile: - Maintenance of Fleet of H.C.L and Dell Make Desktops, Attending Users Day Today Hardware and Software Related Problems, Installations Microsoft Based Applications. Installation of Quick Heal Antivirus Software in Users Desktops and Updating Latest Updates, Scanning the Desktops for Virus Attacks and Keep the Desktops Up-to date, Providing Technical Assistance For VSI-Sugar ERP Application, Reconfiguration Of Application If Found Necessary Reporting To EDP-Manager Regarding Issues Faced By The Users In Application. Monitoring and Controlling SEDL-Make VKT Control Room, Standard Application Installation and Configuration. Responding To Emergencies Such As Virus Attacks and Systems Crash.

** Worked In Insight Business Machines Pvt Ltd –Mumbai, Client Future Generali India Life Insurance Co Ltd –Hubli as Desktop Support on Contract Basis From 6/8/2008 to 14/1/2009.

Job Profile: - Providing Outsourcing, Deployment of Desktops Installations of Desktops, Maintenance of Fleet of Desktops, Attending Day today Problems Faced By The Users In The Applications,Providing Helpdesk Regarding Hardware And Software Related Queries Raised By The Users. Responding To Emergencies Such As Virus Attacks and Systems Crash. Standard And specific Application Installation and Configuration, Trouble shooting Client Based O/s and Application, Attending and Resolving Complaints for Client IT-Setup.

** Worked In Precision Tech Serve Pvt Ltd –Chennai -Client –ICICI First Source Ltd Vodafone Call Centre -Hubli as Desktop Support on Contract Basis from 22/1/2007 to 26/12/2007

Job Profile: - Providing Out Sourcing, Maintenance Of Fleet Of Desktops, Trouble Shooting In Client Based Applications, Providing Technical Help Desk To Users And Client. Standard and Specific Application Installation and Configuration, Attending And Resolving Complaints Raised By the Users.

** Worked In Unicom Services Hubli as Desktop Support from 1/1/2003 to 31/8/2006

Job Profile: - Assembling Of Desktops, Installation of Desktops in Customers Place, Trouble Shooting Of Desktops, Providing Technical Support for Out-Station Customers. Visiting Customers Place for Technical Assistance Regarding New Hardware and Software.

** worked In Systek Computers Hubli as –Desktop Support –Trainee From 17/6/2002 to 31/3/2003.

Educational Qualification: - Bachelor of Arts 1st year Karnataka University- Dharwad,

Advance Diploma in Computer Hardware and Networking from JETKING –Bengaluru.

Personal Profile:

Fathers Name: - Maddhurao Kulkarni

Date of Birth: - 26-6-1976

Languages Known: - Kannada English Hindi

Permanent Address: - House No 18, 3rd Floor, Aishwarya Layout,

Taata Guni, Agara Main Road BENGALURU 560082.

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