Sales Customer

D.Bhuvaneswari

E Mail : ***********************@*****.*** Mobile No: +919*********

Job Objective

Successfully manage challenging assignments in the area of Business Development / Customer Relationship Management with a high growth oriented organization preferably in customer Relations Executive Summary

More than 2 years of experience in the areas of client servicing, Automobile (Sales & Service). Presently working as CRE (CUSTOMER RELATION EXECUTIVE) with M/s. RDC AUTOMOBILE PVT LTD. A keen planner with expertise in business development with customer centricity. Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their sales & service related critical issues. Ability to support & sustain a positive work environment that fosters team performance with strong communication and relationship management skills. Academic Credentials

B.Com Corporate secretaryship from Ethiraj college for women in April 2014

MBA Diploma in Financial management

Areas of Expertise

Client Relationship Management

Building and maintaining healthy business relation with all customers

Enhancing customer satisfaction matrices by achieving delivery & service quality norms.

Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements.

Service operations

Effective management of smooth day- to- day operations in regard to allotment and execution of work in a timely manner.

Understanding the customer problems and resolving them resulting in high customer satisfaction.

Identifying new customers and bring added revenue to the company.

Creating a customer friendly surrounding & catering to their needs by providing custom based solutions.

Organizational Experience

CRE-Sales & Service with M\S. RDC Automobiles Pvt Ltd (JEEP @ OMR ) Apr’2018-Present Sales Responsibilites :

Organizing and supervising the delivery of new cars to customers

Responsible to reduce customer concern by interacting with customer and concern department and take necessary action to increase customer centricity

Interacting with customer directly by calling them and taking feedback about their overall sales experience

Lead generation in DMS with Customers Enquiries, Scheduling Test Drives.

System generated Gate Pass, Quotation process in predefined formats,Vehicle allocation, Delivery Process, Email and SMS integration.

Service Responsibilites :

Calling customers and getting the feedback from the customer after the service.

Taking care of customer feedback after taking the delivery (Post sales follow up)

PSF calls ( 3rd day, 7th day, 15 th day).

Voice of the customer to be properly Captured and taking care of opening and closing concern

Responsible to reduce customer concern percentage by interacting with the customer and the Service Advisor.

Responsible to reduce the post-delivery concerns by interacting with the customer and the sales team

Handling team with one CRE to handle customers & service complaints

Reporting directly to AGM.

Ensure outstanding customer satisfaction by maintaining strong working relationships Telecaller & Receptionist - with M/s Ankidyne Play Equipment Pvt Ltd (Chrompet) Jun’15-Jul’16

Diary management and management of meeting rooms

Possibly handling event coordination, both internally and externally

Handling queries and complaints via phone, email and general correspondence

Greeting all visitors

Transferring calls as necessary

Possibly managing office supplies such as stationery, equipment and furniture

Performing ad-hoc administration duties

Maintaining office services as required (such as cleaners and maintenance companies)

Receiving and dispatching deliveries

Assisting with mail as required

Taking and ensuring messages are passed to the appropriate staff member on a timely basis

Assisting the HR team with recruitment, on-boarding and termination processes

Reporting to Branch Manager

Calling customers and getting the feedback from the customer after the service. Abacus Trainer – with M\s. Ideal Play Abacus India Pvt ltd (Triplicane) Apr’12-Apr’14

As a part time worker on weekends worker

Training attended Up to 5th levels.

Took classes during weekends for kids.

Interacting with the Parents.

Conducted State level Competitions & District level Competition Training Programs Attended

Completed Tally Certification securing 80 percent

Completed 2 levels in Hindi scoring first class mark

Active member in Rotary Club

Completed ITES –BPO certification conducted by Tech Mahindra foundation.

One month internship training in Raj Paris Civil Construction Ltd, Chennai on functions and process of various departments such as, Purchase, sales, service admin and HR recruitment process. Personal Details

Permanent Address : #1,Thirupur Kumaran st, Dr.Ambedkar nagar, Moongil lake, pammal-75 Date-of-Birth : 25th May 1994

Marital Status : Married

Languages Known : English, Tamil, Hindi (Read & Write) Date: Bhuvaneswari.D

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