Sales Customer Service
Resume:
MIKE KENNEMER
Bridgeport, TX 76426
adcrsx@r.postjobfree.com
CAREER FOCUS
Experienced Sales Professional seeking opportunity to join innovative, successful, and established company committed to customer/patient service and professionalism. I am driven, enthusiastic, and dedicated to life-long learning, establishing relationships, and generating positive outcomes for customers and patients.
SUMMARY OF QUALIFICATIONS
Experienced Professional with 13+ years of experience as a bio/pharmaceutical / healthcare sales specialist and 20 years of Collegiate Baseball Experience.
Proven sales performer who is adept at working independently with minimal supervision, as well as contributing and collaborating as a productive team member.
Effective, personable team player with unsurpassed interpersonal skills and demonstrated ability to handle customer questions, concerns, and objectives.
Customer-focused communicator, with proven ability to understand and convey complex product information, develop rapport, build strong relationships with customers, and deliver high impact sales presentations.
Motivated achiever cited in performance reviews for excellence in relationship building, obtaining appointments, and taking on leadership roles.
Energetic contributor and self starter, with demonstrable detail orientation and multi-tasking/organizational proficiency.
PROFESSIONAL EXPERIENCE
(*Current* July 2016 – ) Senior Biopharmaceutical Representative - Syneos/Amgen - Ft Worth, TX
2016 - Regional Top 20% Recognition for BCBU GEN-MED Ft Worth – North West Territory.
GEN-MED Bone/Cardiovascular Business Unit promoting and marketing Amgen biologic medications Prolia and Repatha to family physicians, internists, endocrinologists, cardiologists, OB/GYN’s, and office staff/personnel.
Territory includes Ft Worth area, Wichita Falls, Abilene, Weatherford, Granbury, Graham, and multiple other rural areas – Northwest Ft Worth area.
Established, trusted relationships with physicians and their clinical staff in a very challenging healthcare environment.
Consistent over-achievement of Prolia goal attainment and measurable progress with Repatha in a very challenging Medicare/insurance coverage landscape.
Assisted and conducted Amgen Inc. speaker programs in the territory.
Business Acumen Lead for the Ft Worth Territory (BCBU White Team) – 2016-17.
Cardiovascular Lead for the Ft Worth Territory – 2018 – present.
Launched new migraine preventative medication/biologic (Aimovig) in July 2018.
(Oct 2015 – July 2016) Senior Biopharmaceutical Representative - InVentiv/Amgen, Ft Worth, TX
Repatha Only Business Unit – territory included Ft Worth, Arlington, Abilene, Wichita Falls, Weatherford, Granbury, and numerous rural areas.
(*Current* 2013 – Present) Customer Service Specialist – Legends Hospitality/Dallas Cowboys Football Club - ATT Stadium, Arlington, TX
Game day and special events customer service specialist – monitors stadium staff and personnel, concessions staff, and pro shop staff to ensure excellent service is provided to all customers attending stadium event.
Responsible for check-in of stadium personnel on game days, concerts, and special events.
Surveys customers at games, concerts, and special events to gain feedback on concessions and merchandise service.
(2011 – 2015) Hospital/Physician Representative – Vitas Healthcare, Ft Worth, TX
Ft. Worth Program Representative of the Quarter Award – Q1 2014 and Q4 2014 (based on goal attainment, YOY increases, and peer acknowledgement).
Primary responsibility – marketing to and educating hospitals, physicians, clinics and healthcare providers on Vitas hospice care services, and to generate patient referrals.
Customers included hospital CEOs, CFOs, administrators, and staff – also physician specialists including oncologists, cardiologists, pulmonologists, internists, neurologists, and their clinical staff.
Developed and implemented quarterly business plans for a territory that included Arlington, Ft Worth, Grand Prairie, Mansfield, Cleburne, and Burleson, TX.
Conducted and taught continuing education (CE) credit courses for hospital clinical staff.
(2005 – 2010) Diabetes Sales Specialist – Sanofi-Aventis Pharmaceuticals, Bridgewater, NJ
Earned National Sales Champion Award in 2006, 2007, and in 2008.
Launched Apidra – (Rapid Acting Insulin) – 2006.
Launched Solostar Insulin Pen Devices (insulin delivery/injection devices for Sanofi insulins Lantus and Apidra) – 2008.
Developed and implemented long and short range strategic business plans for West Ft Worth territory, thereby assisting Lantus yearly sales in reaching over $2 Billion.
Established quality relationships with physicians and their offices resulting in higher territory sales.
Utilized customer relationships to effectively maximize necessary and appropriate territory activities to ensure positive results for products.
Attained proficiency in market data interpretation and product data analysis.
Proficient in delivering relevant clinical presentations, data and differentiation of our products and our competitors.
Planned and executed numerous speaker programs and patient education symposiums.
Monitored and developed relationships with territory counterparts and managers.
Mentored and assisted in field training of new partners in territory business unit.
Completed and adhered to all required administrative duties and corporate policies including expense reports, continuous learning programs, sampling compliance, and distribution in accurate and timely matter.
Maintained excellent driving record with company fleet vehicles.
(1994 – 2005) Head Baseball Coach – Howard Payne University, Brownwood, TX
NCAA Nationally Ranked Top 25 Poll
Career Record (224 wins – 210 losses) over an 11-year career as Head Baseball Coach.
4 Conference Championships
4 Regional Tournament Appearances
American Southwest Conference Coach of the Year Award
Louisville Slugger NAIA Coach of the Year Award
Served on numerous NCAA and NAIA competition committees.
Served as NAIA Regional Tournament Director in 1995 and 1996.
Responsible for entire university baseball program – recruitment of student-athletes, team scheduling, travel arrangements, field and stadium maintenance, conducting/planning practice sessions, directed off season training programs, proposed and implemented all aspects of baseball operating budget, and fund-raising projects.
Coached 4 All-Americans and 50 All-Conference/All Region student-athletes.
Designed and directed construction of new university baseball stadium – Don Shepard Park (1994 -95).
Designed and directed construction of new university baseball clubhouse and office building (1997 -98).
(2000 – 2003) Guest Baseball Instructor for University of Texas Longhorn High School Camps – University of Texas at Austin
(Summer 1994) Head Baseball Coach – Athletes in Action NCAA Division I USA Team
Toured and played in Florida, Dominican Republic, Venezuela, and Aruba.
Team comprised of NCAA Division I baseball players from across the country.
Competed against Venezuelan National Team, the Dominican National Team, and the Aruban National Team during the season.
Record – (28 wins – 7 losses)
(1990 – 1994) Assistant Baseball Coach – Howard Payne University, Brownwood, TX
(1991 – 1994) Residence Hall Director (Jennings Residence Hall for Men) – Howard Payne University, Brownwood, TX
EDUCATION
Tarleton State University, Stephenville, TX
Master of Education in Kinesiology (1993)
Howard Payne University, Brownwood, TX
Bachelor of Science (1990)
Contact this candidate