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Manager Customer Service

Bhubaneswar, Odisha, India
April 11, 2020

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Shaikh Asif Ikbal Alli

Adress: Ahmednagar, Dala,

Jajpur Road, Jajpur, Odisha, India, Mobile# +91-797*******


Seeking a challenging Back Office operation Assistance Position in Any Industry where I can use my experience and professionalism, enabling me to contribute to the growth, success and profitability of the Company.


Approx one year in custom clearance and documentation.

More than two year and half year in Delivery Order Clerk/Warehouse Assistance

More than one year in warehouse assistance

Dynamic, result oriented Individual with more than 8 years Export documentation In-charge

Proven ability to handle all activities of the warehouse, export, import as well as local deliveries

Very Hard working professional with positive attitude towards works, with team and customers.

Ability to work with Co-ordination; strong learning and motivational skills

Capable of working in a multicultural environment with strong communication and Interpersonal skills.

Areas of Expertise: Operation Assistance, Supervision Export & Import Operation

Training & Development

Customer Service


Custom Documentation.


Working in SCC Consolidation LLC from 1


Nov 2013 to till date

Operation Executive Documentation (C&F Department) Purpose

Execute day to day custom document processing and follow-up.

To ensure proper documents and execute daily work on priority basis and properly.

Co-ordinate with shipping line for FCL Delivery order readiness and arranges for Delivery Order collection.

Co-ordinate with D/O counters to release the Delivery Order to customer. Interrelations

Reporting to Operation Manager

Main responsibilities

Receiving pre alert from the origin and checking with the line for the ETA and entering data in system as per the pre alert. And preparing excel sheet for the record.

Preparing line request letter/Exchange letter for the FCL container.

Arrange to collect NOC or Delivery Order from shipping line/agent.

Attending Customer enquiries related to Sea Freight FCL Import shipments.

Prepare EDI txt file and upload it on Dubai Trade for all FCL Import Containers.

Processing the Bill of Entry as per the customer request Import/Export Transit In/Out Temporary import/Export cargo transfer FCL and LCL. Verify the proper documents before process the Bill of Entry.

Preparing gate pass or DPC payment online.

Follow up the document submission in Dubai custom.

Handling Exit entry certificate for free zone cargo.

Online booking of Inspection if required.

Arranging transport for cargo collection or delivery.

Handling project cargo loading and offloading arrangements.

Co-ordinate with Dubai Custom for any issue related to custom clearance/inspection.

Issuing transshipment DO from SAS system

Arrange for DPC payment for the export FCL/LCL Container.

Follow up with the transporter for the Pick-up or Delivery of the cargo LCL/FCL. Accountabilities

Communicate with the CS Team and customer for the cargo arrival/delivery.

Coordinating with warehouse staff, Consignee, Customer service, Imports & Export dept staff

Proper release of Delivery Order, N O C & Exchange letter to the customer.

Proper collection of charges prior release of Delivery Order/Exchange Letter or NOC.

Proper information passed on to Customers CS team and Operation Manager.

Preparing the daily pickup/delivery report as on day to day basis.

Prepare Monthly Pickup/Delivery reports at the end of every month

Prepare monthly BOE process report.

Prepare monthly FCL container job handled and DO released.

Prepare Custom document submission report.

Prepare monthly report for project cargo.

Mandatory requirements

To be aware of the procedures set for Operation/Transportation/Custom/Dubai trade & ensure delivery/receiving of the cargo as per set guidelines Process Involvement

Smooth and efficient operation with regard to C&F operation proper documentation and follow ups through company’s system

Working in SCC Consolidation LLC from 26


June 2011 to Oct 2013

Delivery Order Clerk


Execute day-to day delivery of the cargo at CFS & collect the storage charges. To ensure proper release of Delivery Orders / Collection of charges / Handling Customer enquiry


Reporting to Import Operation Manager

Main responsibilities

Attending Customer enquiries related to Sea Freight Import shipments.

Issue Delivery Orders from Dubai Trade against proper documents and collect all relevant charges as per given tariff for each customer.

Generate the invoice and issuing receipts to Customers.

Post the invoice on Phoenix system once D/O issued.

Prepare the tally sheet and collect storage charges as per tariff.

Ensure smooth operation of warehouse & delivery of cargo.

Update the POD details on Phoenix system.

Prepare daily collection report and hand over cash and cheqe to finance department.

Prepare EDI txt file and upload it on Dubai Trade for all Import Containers.

NOC linking to the EDI file through Dubai trade and updating split request Bill of Ladings.


Communicate with the customer for the cargo arrival & storage charges

Co-coordinating with warehouse staff, Consignee, Imports & Export dept staff

Preparing devanning report as per warehouse tally sheet and updating the system and mailing to Import department.

Proper release of Delivery Order, N O C & Exchange letter

Proper collection of charges prior release of Delivery Order.

Proper submission of daily collection to finance department.

Proper information passed on to Customers

Hand over the receipt generated and storage amount collected from the Consignee to the finance dept at the end of the day

Reconciling the storage amount collected at CFS with the finance dept.

Preparing the daily activity report as requested by Import Operations Supervisor on day to day basis

Prepare Monthly Storage & D/O release reports at the end of every month Mandatory requirements

To be aware of the procedures set for D/O Counter & ensure delivery of the cargo as per set guidelines

Process Involvement

Smooth and efficient operation with regard to cargo delivery & collection of storage charges through company’s system

Wilhelmsen Ship Service (Barwil Dubai LLC) 28


March 2010 to 20


June 2011

Warehouse Assistance.

1. Formal Authorities

Handle all CFS Tally Clerk & Forklift Operator and warehouse workers.

Coordinate with supervisor and manager regarding the operations at CFS like Export, Import, Local Delivery, transhipment delivery and cargo receipt from forwarder. 2. Main responsibilities

Assist in executing smooth operation of in bound and out bound container at CFS.

Planning co-ordination of Import/ Export containers for de-stuffing & stuffing 3. Accountabilities

Manage the day to day work with the Tally Clerk, operator and labor for the daily operations.

Assist in the day to day operations of CFS

Physically checking of the export cargo to be loaded in the Export container.

Physically check the import container to be de-stuffing the container properly.

Check the CBM of the cargo received from forwarded for export and report any damage to cargo received to the Export Dept and also delivery people and take photograph.

To manage the optimum usage of CFS Space

Over all cleanliness & up keep of the CFS warehouse.

Coordinate with supervisor for everyday work.

Doing Export / Import as well as delivery & Local cargo receiving.

Inform any unexpected things which happened in warehouse to supervisor, along with supervisor handle to the situation under control position.

All Export containers manually check if there is any cargo damage, if found any cargo damage, take the photograph and inform to supervisor to take necessary action and inform to Client. Design 2100 Inc, from 10


March 2002 to 28


Feb 2010

Asst Export Documentation In-charge

Job Profile main work is making documents for the collection of payments from the buyer through bank and also deal with all bank works relevant to export like Collection of Payment in DP basis, DA basis and also LC. I followed the instruction of LC for the making shipment and documents. GR release FIRC etc. and deals with the sales (buyers) A/C Maintenance Then also I deal with the shipment follow label instruction of buyer, and followed the instruction of the buyers, instruct to QC department to follow the buyers instruction how to pack the goods and other labeling instruction of the buyer. Also followed how to send the goods by Air/Sea and also followed all the information regarding shipment plan etc.

DEPB/Draw back claim of the said shipment checking account credited in our DBK Account or not.

Then mail checking web surfing, website maintenance, photo editing, preparing pre-shipment and post shipment documents like receiving purchase order, preparing Performa Invoice, sample Invoices, packing instruction, Production Sheet, Invoice packing list, Road Challan, GSP, etc. Also deals with a/c section of the company regarding payment withdrawal/deposit.

Also I deal with international courier (documents/ Shipment / sample packets) through TNT, FedEx, DHL, and UPS.


B. Com from Shobhit University, Merut, UP 2013 (Distance Education)

+2 from Council of Higher Secondary Education, Orissa,1997



from Board of Secondary Education, Orissa.,1995

PGDCA from Brilliant Computer Education,2001

ITI Fitter from NCVT,1999


Window 98/XP/7 & 8, Ms Dos, Ms Word, Ms Excel, Ms Power Point, Ms Outlook, Adobe Acrobat, PageMaker, Adobe Photoshop,Internet & E-mail.


English, Hindi, Oriya and Urdu: Read, Write & speak fluently. ACTIVITIES AND INTEREST

Reading Magazines/News Papers

Social Networking

Surfing Net.


Name : Shaikh Asif Ikbal Alli

Date of birth : 1st June 1979

Gender : Male

Marital Status : Married

Nationality : Indian

Religion : Muslim

Passport Number : H7152785

Visa Status : Transferable

Date of Issue : 19th March 2010

Date of Expiry : 18th May 2020

Shaikh Asif Ikbal Alli

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